Callminer Eureka Coach Overview
CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.
Use Cases
Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.
Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Callminer Eureka Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by
Comprehensive Insights on Callminer Eureka Coach Use Cases
How does Callminer Eureka Coach address your Sales Coaching Challenges?
How efficiently Does Callminer Eureka Coach manage your Sales Rep Engagement?
What Are the key features of Callminer Eureka Coach for Contract Management?
10+ more Business Use Cases
20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Gant TravelRead More |
Non-Profit Organization Management
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Non-Profit Organization Management |
Case Study Dialog DirectRead More |
|
Consumer Electronics
|
Consumer Electronics |
Case Study VivintRead More |
Peers used Callminer Eureka Coach for sales coaching and sales rep engagement
Callminer Eureka Coach Competitors
Callminer Eureka Coach Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Callminer Eureka Coach Integrations
Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Coach
Top Failure Risks for Callminer Eureka Coach
CallMiner News
The Boston Globe Names CallMiner a Top Place to Work for 2024 - Business Wire
The Boston Globe has named CallMiner as a top place to work for 2024.
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents - No Jitter
CallMiner introduces AI Assist, a new technology to enhance customer interactions as part of a broader AI product development trend.
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions - Business Wire
CallMiner introduced AI Assist to help users perform tasks automatically within their platform.
CallMiner Feeds
The importance of brand experience in contact centers
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
CallMiner named a Leader in Real-Time Revenue Execution Platforms
Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.
AI-driven CX in tech: Navigating industry challenges & opportunities
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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