CallMiner Record Overview

CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.

Other use cases:

  • Engagement Management
  • Measuring Customer Satisfaction
  • White Labeling
  • Call Transcription
  • Trade Show Marketing
  • Contact List Management
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Internal Communications
  • Manage Risk
See all business priorities See less business priorities

CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data

CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.

CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Easy to record all your calls, save records, can listen them anywhere and anytime. ...." Peer review by AAYUSH R., Software Engineer, Computer Software

CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Popular Business Setting

for CallMiner Record

Top Industries

  • Computer & Network Security
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallMiner Record Customer wins, Customer success stories, Case studies

What benefits does CallMiner Record offer for Call Recording?

How does CallMiner Record facilitate Helpdesk Management?

Why is CallMiner Record the best choice for Tracking & Monitoring Communications?

How can CallMiner Record enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Gant Travel - Travel & Hospitality

CallMiner helped Gant Travel improve customer experience with advanced call center technology. Gant Travel manages business travel for small and mid-sized companies. The company used CallMiner to ada...pt quickly to changing needs. The solution provided better customer interactions. Gant Travel enhanced its reputation for service and responsiveness.

Read on →

Avadyne Health - Health, Wellness And Fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

Read on →

Radial - Information Technology And Services

Radial, a leading outsourced ecommerce technology and services company, uses CallMiner to improve its omnichannel customer journey. CallMiner's AI-driven insights help Radial enhance cross-department...al business improvements. The solutions focus on boosting frontline agent performance, ensuring quality management, and optimizing contact center efficiency. These improvements lead to better customer interactions and satisfaction.

Read on →

Holiday Inn Club Vacations - Hospitality

Holiday Inn Club Vacations needed help with compliance and collections. They used CallMiner's call monitoring to address these challenges. As a result, they achieved 4x ROI. The solution helped them ...grow and ensure compliance.

Read on →

ResultsCX - Business Process Outsourcing

CallMiner helped ResultsCX improve customer satisfaction and sales for a health insurer. ResultsCX used CallMiner’s AI-powered analytics to boost agent performance and customer interactions. The comp...any averages 10 years’ tenure among its top 10 clients and has a 93% customer retention rate. CallMiner’s solutions supported ResultsCX in delivering better service and results for their client.

Read on →

FCT - Real Estate

FCT used the CallMiner conversation intelligence platform to better understand customer perspectives. The company wanted to remove bias from customer feedback. CallMiner helped FCT get more data-driv...en insights from customer conversations. This led to more informed business decisions. FCT improved its voice of the customer (VoC) program with CallMiner.

Read on →

Frequently Asked Questions(FAQ)

for CallMiner Record

What is CallMiner Record used for?

CallMiner Record is a Sales Coaching Software mainly used by its customers to Improve ROI and Acquire Customers by Call Recording, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of CallMiner Record?

Recording, Live monitoring and Personalization are some of the top features of CallMiner Record.

Who uses CallMiner Record?

CallMiner Record is used by Computer & Network Security, Information Technology And Services and Financial Services among other industries.

What are CallMiner Record alternatives?

Exotel, Tenfold, Xvoyant and Worxogo are popular alternatives for CallMiner Record.

Where is CallMiner Record located?

CallMiner Record is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used CallMiner Record for call recording and helpdesk management

CallMiner Record Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.48/5 ★

Read Reviews (2)
Custom Reports

4.76/5 ★

Read Reviews (44)
Analytics

4.70/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for CallMiner Record

Overall Risk Meter

Low Medium High

Top Failure Risks for CallMiner Record

CallMiner, Inc. News

Product

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

Read more →
Partnership

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

Read more →
Partnership

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

Read more →
Product

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES F