CallTower Overview
CallTower delivers advanced cloud communications through its unified solutions, designed to keep businesses connected and productive. This contact center software integrates seamlessly into existing systems, ensuring uninterrupted communication flow. Its cloud-based nature allows for flexibility and scalability, catering to businesses of all sizes. CallTower's solutions are supported by a 24/7/365 service, ensuring reliability and customer satisfaction. The platform's ability to unify communication channels enhances collaboration and operational efficiency, making it a valuable tool for any organization looking to optimize its contact center operations.
Use Cases
Customers recommend Collaboration, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallTower.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using CallTower.
CallTower Use-Cases and Business Priorities: Customer Satisfaction Data
CallTower works with different mediums / channels such as Video. and Phone Calls.
CallTower's features include Recording, and Personalization. and CallTower support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CallTower analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Tech support is typically helpful...." Peer review by Jim C
CallTower, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
CallTower unlocks advanced cloud communications with unified solutions. Users stay connected, productive, and happy.
Comprehensive Insights on CallTower Use Cases
What solutions does CallTower provide for Collaboration?
What makes CallTower ideal for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well CallTower solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
Welcome to CallTower TV
Peers used CallTower for collaboration and contract management
CallTower Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for CallTower
Overall Risk Meter
Top Failure Risks for CallTower
CallTower, Inc. News
CallTower Receives Prestigious Net Promoter Score (NPS) Award
CallTower received the prestigious Net Promoter Score (NPS) Award at the AVANT Special Forces Summit, recognized for its exceptional customer satisfaction. The award highlights CallTower's commitment to delivering outstanding value through its UCaaS, CCaaS, and collaboration solutions. This recognition underscores the company's dedication to seamless implementation and proactive support, setting a benchmark for excellence in cloud communications.
CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution
CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution
Inoria, a CallTower Company, to Sponsor Genesys Xperience 2025
Inoria, a CallTower company, will sponsor the Genesys Xperience 2025 event, showcasing its integrated contact center and AI solutions. As a Silver Sponsor, Inoria aims to demonstrate how its solutions enhance customer experiences and drive innovation. This participation highlights Inoria's commitment to transforming contact center operations and its strategic partnership with Genesys.
CallTower Launches Entra Sync: Streamlining Microsoft Teams Provisioning and Management - GlobeNewswire
CallTower has launched Entra Sync, a new provisioning and management platform designed to automate and streamline Microsoft Teams administration for IT teams. Entra Sync enables centralized control over Teams user lifecycle management, including voice users, policies, phone numbers, licenses, call queues, and group templates. This solution aims to reduce manual processes and enhance efficiency for unified communications environments.
CallTower, Inc. Profile
Company Name
CallTower, Inc.
Company Website
https://www.calltower.com/HQ Location
10701 S. River Front Pkwy, Suite 450, South Jordan, UT 84095, US
Employees
51-100
Social
Financials
PRIVATE
