CDC Software: Product updates, Customer stories, and Insights | 2026 Cuspera

CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to identify caller locations for over 40 countries using p...hone numbers. CDC built a connector supporting E.164 formats and dynamic dialing rules. The solution integrated with Zendesk and enabled Click-2-Call, improving call efficiency and workflow. Polar now personalizes calls and enhances customer experience with location-based CTI features.
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CDC Software enabled Chico's to integrate CRM and telephony across two contact centers. The solution unified different systems, including Cisco, inContact, and Zendesk, into a single platform. Chico'...s improved customer service efficiency and standardized training and procedures. The platform reduced costs and required minimal maintenance. Chico's delivered a better customer experience with flexible CTI instances.
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CDC Software delivered a CRM-telephony integration for Polar, a heart rate device maker. The solution linked Cisco telephony with Zendesk CRM. It used E.164 number formats to identify caller location...s for over 40 countries. The platform enabled dynamic call management and outbound dialing rules. Agents used a softphone app to handle calls directly in Zendesk.
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CDC Software enabled Chico's to unify CRM and telephony systems across two contact centers. The solution integrated Cisco and inContact telephony with Zendesk CRM, creating a standardized workflow. C...hico's improved customer service efficiency and streamlined agent training. The platform reduced costs and required minimal maintenance. Chico's delivered a better customer experience with flexible CTI integration.
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CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to identify caller locations for over 40 countries using p...hone numbers, which standard solutions could not provide. CDC built a connector supporting E.164 number formats and dynamic outbound dialing rules. The solution included a softphone app with Click-2-Call, letting agents manage calls directly in Zendesk. Polar improved call efficiency, workflow, and customer experience with location-based screen pops and streamlined international call handling.
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CDC Software provided a CRM-telephony integration for T-Mobile's global HR and IT support desks. T-Mobile needed to automate support calls and improve efficiency as call volume grew. CDC integrated Z...endesk CRM with Avaya telephony, enabling real-time ticket creation, caller verification, and detailed compliance tracking. The platform allowed quick adjustments post-launch to fit T-Mobile's needs. Results included seamless integration, improved workflow, better customer service efficiency, and enhanced call center experience.
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