Customer stories

Product Business Settings

Certainly is popular in Computer & Network Security, Banking, and Hospitality industries and is widely used by Small Business.

Certainly Product Overview

Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.

How satisfied the customers are with Certainly use-cases

Reviews

"Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets." - Casper Minding
"If you're looking for flexibility and autonomy, choose BotXO." - Alessandro Monfrecola

Certainly Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Certainly testimonial

Casper Minding

Founder

Elbot ApS
Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

Regin Jensen

CEO

AIO
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Testimonial By Regin Jensen
CUSTOMERS TESTIMONIALS
Certainly testimonial

Casper Minding

Founder

Elbot ApS
Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. Testimonial By Casper Minding
Certainly testimonial

Alessandro Monfrecola

System Administrator

24h Assistance
If you're looking for flexibility and autonomy, choose BotXO. Testimonial By Alessandro Monfrecola
Certainly testimonial

Regin Jensen

CEO

AIO
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Testimonial By Regin Jensen

Feastables - Consumer Goods

Certainly helped Feastables launch FeastyBot, a custom AI chatbot for their ecommerce site. FeastyBot drove 6.5% of total revenue and boosted average order value by 20% after chat. The bot handled ov...er 120,000 conversations monthly and achieved a Net Promoter Score of 52. Feastables saved on staffing costs, avoiding the need to double their team. The AI assistant also enabled fast updates and deep brand customization.

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Rat & Boa - Apparel & Fashion

Certainly Platform helped Rat & Boa improve customer service with an AI chatbot. The chatbot deflects simple questions and pre-screens complex tickets, making agents 75% more efficient. Rat & Boa now... handles over 9000 conversations each month, with 50% about stock availability. The platform scaled easily during peak sales, removing the need for extra staff. Rat & Boa plans to use the chatbot for product advice and to reduce returns.

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QuadLock - Consumer Electronics

Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine queries and reducing agent workload. QuadLock ...resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.

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Fintiba GmbH - Financial Services

Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a 125% increase in customer satisfaction and reduced escalations to human agents by 85%. The AI chatbot now han...dles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.

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Introducing the high-level Business Report | Certainly

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Peers used Certainly for measuring customer satisfaction and engagement management

Certainly Competitors

Certainly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)

Software Failure Risk Guidance

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for Certainly

Overall Risk Meter

Low Medium High

Top Failure Risks for Certainly

Certainly Technologies GmbH Profile

Company Name

Certainly Technologies GmbH

Company Website

https://certainly.io/

HQ Location

Copenhagen , Capital Region

Employees

51-100

Social

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Financials

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