Chat Outsource Overview

ChatOutsource delivers award-winning live chat software designed to enhance customer support and sales operations. Businesses can leverage its chat agents for real-time customer interactions, ensuring prompt responses and improved customer satisfaction. The platform caters to diverse industries, offering flexibility and scalability to meet varying business needs. A notable feature is its ability to deploy chat services within just two hours, allowing rapid integration into existing systems. With a client base exceeding one million, ChatOutsource demonstrates reliability and effectiveness in managing customer engagements. Its competitive pricing model further ensures accessibility for businesses seeking cost-efficient live chat solutions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Chat Outsource.

Other use cases:

  • Lead Routing
  • Public Relations
  • Engaging On Social Media
  • Business Development
  • Contact List Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chat Outsource.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
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Chat Outsource Use-Cases and Business Priorities: Customer Satisfaction Data

Chat Outsource works with different mediums / channels such as Chat. Social Media. and Website.

Reviews

"...Live chat tool for all businesses which helps with chat support, custom targeting, social media integration, lead generation, routing, engagement and more...." Peer review from Chat Outsource

Chat Outsource, Map My Customers, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chat-outsource offers secure, reliable live chat support solutions. A multitude of valuable features ensures prospects are never missed.

Comprehensive Insights on Chat Outsource Use Cases

How does Chat Outsource address your Helpdesk Management Challenges?

What benefits does Chat Outsource offer for Engagement Management?

What Are the key features of Chat Outsource for Generation Of New Leads?

11 buyers and buying teams have used Cuspera to assess how well Chat Outsource solved their Live Chat needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Real Estate

CASE STUDY Starlight

Chat Outsource provided Starlight with a live chat solution for their real estate website. Starlight needed 24/7 chat support, mobile access for agents, and a chat window that matched their brand. Ch...at Outsource delivered a customized chat window and file sharing features. Agents can now chat and send documents from any device. Starlight saw a 40% increase in conversion rate after using Chat Outsource.

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Non-Profit Organization Management

CASE STUDY Caveshade

Chat Outsource helped Caveshade, a charity organization, improve its online fundraising. Caveshade needed an affordable customer support solution to boost lead generation and donations. Chat Outsourc...e implemented live chat services and trained agents to support Caveshade's website visitors. Within three months, Caveshade saw a 35% increase in sales. Customer satisfaction reached 98% and the conversion rate hit 73%.

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Education

CASE STUDY Pinnaclebit

Chat Outsource helped Pinnaclebit, an online teaching marketplace, improve customer support with 24/7 live chat. Pinnaclebit needed fast answers for clients making big decisions. Chat Outsource added... mobile access and file sharing to the chat, and matched the chat window to Pinnaclebit’s brand. Customer satisfaction reached 91%. Monthly visitors hit 50,000. Conversion rate rose to 30%. After using Chat Outsource, Pinnaclebit saw a 40% increase in conversions.

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Apparel & Fashion

CASE STUDY Silver shack

Chat Outsource helped Silver shack, an online clothing store in the UK, provide 24/7 chat support. The company replaced its in-house team with six chat agents working in shifts. This change cut custo...mer support costs by half. Silver shack increased its sales by 42% and improved customer retention. The store now has a 62% conversion rate and 94% customer satisfaction.

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Information Technology and Services

CASE STUDY Line Tech

Chat Outsource helped Line Tech, a global digital agency, improve customer support. Line Tech could not track response and problem resolution times before. With Chat Outsource, they now log over 96% ...of client requests. The software lets them measure and report service results. Customer satisfaction reached 90% and conversion rate is 62%.

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CASE STUDY ELECOMS

Chat Outsource helped ELECOMS, an ecommerce company in Qatar, reduce customer wait times to under 20 seconds. ELECOMS needed 24/7 multilingual chat support as it expanded into Asia and Africa. Chat O...utsource provided chat agents and cloud software for real-time translation. This solution enabled ELECOMS to serve non-English speaking customers better. Customer satisfaction reached 43% and conversion rate hit 79% after using Chat Outsource.

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lightning

Peers used Chat Outsource for helpdesk management and engagement management

Chat Outsource Competitors

Chat Outsource Features

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  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (10)
Analytics

3.42/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (10)
Analytics

3.42/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Chat Outsource

Overall Risk Meter

Low Medium High

Top Failure Risks for Chat Outsource

Chat Outsource Profile

Company Name

Chat Outsource

Company Website

https://www.chatoutsource.com/

HQ Location

600 B Street, San Diego, CA 92101

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE