Clarity Connect Overview

Perficient delivers tailored digital solutions for large enterprises, focusing on enhancing customer connections and business growth. In the contact center software space, Perficient provides tools that facilitate seamless customer interactions, ensuring a high-quality customer experience. A notable feature includes integration with Sitecore XM Cloud, which supports modern content management, improving customer engagement and satisfaction. This platform is designed for businesses seeking to refine their customer service operations by leveraging award-winning technologies like the GenAI Integrity Accelerator. Perficient's solutions are recognized for their impact, as evidenced by accolades such as the Coveo Relevance Accelerator Award. These tools help teams manage customer interactions effectively, leading to improved customer loyalty and business outcomes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using Clarity Connect.

Other use cases:

  • Collaboration
  • Communication Management
  • Social Media Analytics
  • Contact List Management
  • Forecasting
  • Revenue Cycle Management
  • Generation Of New Leads
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Clarity Connect.

Other priorities:

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Clarity Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Clarity Connect works with different mediums / channels such as Phone Calls. User Generated Content. and Chat.

Clarity Connect's features include Recording. and Clarity Connect support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Clarity Connect analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is very easy to set up agentes, script, recording, call routing, and call queues...." Peer review by Fen H., Director, Computer Software

Clarity Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clarity Connect is a contact center solution native to Skype for Business. It is cloud-managed and can be deployed for on-premises Skype for Business installations.

Popular Business Setting

for Clarity Connect

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Clarity Connect is popular in Computer Software, Education, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Clarity Connect Customer wins, Customer success stories, Case studies

How does Clarity Connect address your Helpdesk Management Challenges?

What solutions does Clarity Connect provide for Call Recording?

11 buyers and buying teams have used Cuspera to assess how well Clarity Connect solved their Contact Center Software needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Multinational Healthcare Services Company - Hospital & Health Care - hospital & health care

Coveo helped a multinational healthcare services company improve its digital hub for pharmacies, hospitals, and medical institutions. The platform struggled with billions of data points, slow search,... and outdated indexing. Coveo reduced the search index from billions to less than 250,000 items and enabled near real-time data updates. Search catalog efficiency improved by 99%. AI-powered personalization enhanced the user experience and merchandising.

Read on →

Top three life insurance carrier - Insurance - Insurance

Perficient helped a top three life insurance carrier improve digital member experiences. The client needed fast results and open-source expertise. Perficient built an Agile product team to deliver a ...secure, integrated proof of concept. The solution used scalable design and open-source technology. The project moved quickly from kickoff to POC, supporting new features and better member engagement.

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Leading BCBS health insurer (large Northeast U.S. health insurer) - Hospital & Health Care - Hospital & Health Care

Perficient redesigned a mobile app for a large Northeast U.S. health insurer. The goal was to improve user experience, boost engagement, and build trust. The team used Agile delivery, modernized the ...platform, and automated 95% of regression tests. The new app launched in eight months, offering better performance and easier navigation. Members and business teams now benefit from a more reliable and user-friendly digital health experience.

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renowned retail tech company - Retail - Retail

Perficient helped a renowned retail tech company assess its ERP system. The company wanted to know if its financial, order-to-cash, procure-to-pay, commissions, and payroll systems could scale for fu...ture growth. Perficient used its Envision Framework to find process gaps and review business workflows. The team recommended process changes and created a roadmap for ERP technology adoption. The project improved business process efficiency and supported global ERP evaluation.

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National HSA and Benefits Administrator - Financial Services - Financial Services

Perficient used its Envision and PACE frameworks to help National HSA and Benefits Administrator improve AI governance. The client faced slow AI adoption and risked falling behind competitors. Perfic...ient identified over 80 AI use cases and built a strategic roadmap. The new AI Center of Excellence and evaluation framework now guide scalable AI investment and strong governance. The client can now prioritize high-impact AI projects and accelerate innovation.

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Lockton Companies Inc. - Insurance - Insurance

Lockton Re SAGE is a Microsoft Azure-hosted app built for Lockton Companies Inc. It replaced slow, paper-based reinsurance proposal processes with a real-time, web-based solution. Brokers now adjust ...and share hundreds of reinsurance structures instantly, cutting deal cycles from weeks to minutes. The app uses deep analytics to help optimize risk profiles and improve decision-making. Lockton Re gained a strong competitive advantage and increased productivity with this digital transformation.

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lightning

Peers used Clarity Connect for helpdesk management and call recording

Clarity Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.67/5 ★

Read Reviews (21)
Analytics

4.59/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.67/5 ★

Read Reviews (21)
Analytics

4.59/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for Clarity Connect

Top Failure Risks for Clarity Connect

Perficient Inc News

Company

Perficient Unveils Refreshed Brand

Perficient has rebranded to emphasize its role as an AI-native services and consulting partner. The new brand identity, "Different. For Real.", addresses the need for consulting models focused on measurable outcomes. This shift responds to market research highlighting challenges in achieving business impact from AI investments.

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Company

Perficient's Evolved Brand

Perficient has launched a refreshed brand to align with the growing demand for AI-native services. The new brand, "Different. For Real.", reflects Perficient's evolution into an AI-focused consulting partner. This rebranding is supported by market research indicating client needs in AI, business intelligence, and process automation. Perficient has also launched a new AI-powered website to showcase its capabilities and client outcomes.

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Company

Perficient Rebrands to Tackle Enterprise AI's 'Execution Gap'

Perficient has rebranded to position itself as an "AI-native" consultancy, addressing the "execution gap" in enterprise AI projects. This strategic shift aims to help businesses move AI from experimental phases to core value drivers. The rebranding includes a new website launch and partnerships with AI leaders like Writer and Swantide to enhance AI-driven solutions.

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Company

Perficient Refreshes Brand to Align With Client Demand for AI Execution

Perficient has launched a refreshed brand, "Different. For Real.", to align with client demand for AI-native services. This rebranding reflects Perficient's evolution into a leading AI and technology consulting firm, emphasizing agility, client-centricity, and real-world outcomes. The firm has also launched a new AI-powered website, showcasing its capabilities in strategy, design, and engineering.

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Perficient Inc Profile

Company Name

Perficient Inc

Company Website

https://www.perficient.com/

HQ Location

St Louis, MO 63141, MO

Employees

1001-5000

Social

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Financials

IPO