Clickatell Transact Overview

Clickatell Transact expands product offerings and unlocks new revenue streams for virtual products. Payment processing is made easier with Clickatell Transact.

Use Cases

Customers recommend Workflow Management, Groups Management, Distribution Management, as the business use cases that they have been most satisfied with while using Clickatell Transact.

Other use cases:

  • Products & Pricelist Management
  • Proposal & Quote Management
  • Engaging And Following Up
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Business Priorities

Manage Risk and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Clickatell Transact.

Other priorities:

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Clickatell Transact Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Transact works with different mediums / channels such as Chat. and Whatsapp.

Clickatell Transact, belong to a category of solutions that help POS. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clickatell Transact Customer wins, Customer success stories, Case studies

How does Clickatell Transact facilitate Workflow Management?

Webafrica - Internet

Clickatell's WhatsApp Business API helped Webafrica handle rapid growth and improve customer experience. Webafrica needed to support over 200,000 customers during Covid-19, but traditional phone and ...email support could not keep up. The Clickatell solution let agents talk to more customers at once and made support available on WhatsApp. Webafrica saw an immediate boost in customer satisfaction and kept service quality high while scaling up. The integration also made support more cost-effective and reliable.

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National HealthCare Group - Hospital & Health Care

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to affordable healthcare. The challenge was high data costs and limited telemedicine for low-income groups ...during the Covid-19 pandemic. Clickatell's Chat Commerce solution let members connect with nurses and doctors through WhatsApp, making care easy and cheap. The service led to new business partnerships and expanded National HealthCare Group's reach. Thousands of people now get basic medical help quickly and simply.

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Imperial - Logistics

Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial used many channels like SMS a...nd email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.

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FlySafair - Airlines

Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight i...nfo, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.

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National HealthCare Group - Hospital & Health Care

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.

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Webafrica - Internet

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

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Clickatell Transact Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

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CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

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Software Failure Risk Guidance

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for Clickatell Transact

Top Failure Risks for Clickatell Transact

Clickatell, Inc. News

Company

APO Group - Africa Newsroom / Press release | Clickatell Celebrates 25 Years as it Enters the Age of Agentic Commerce

Clickatell celebrates its 25th anniversary, highlighting its journey from an SMS pioneer to a leader in AI-powered chat commerce. The company reflects on its innovations, including tokenized payments in WhatsApp and Chat-2-Pay with Visa. Clickatell aims to enhance customer experiences with its AI-powered Chat Commerce Platform, promoting agentic commerce where interactions lead to secure transactions.

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Company

Clickatell Celebrates 25 Years as It Enters the Age of Agentic Commerce - Yahoo Finance

Clickatell Celebrates 25 Years as It Enters the Age of Agentic Commerce - Yahoo Finance

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Clickatell, Inc. Profile

Company Name

Clickatell, Inc.

Company Website

https://www.clickatell.com/

HQ Location

303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B