CMNTY Overview

MarketResponse tackles the challenge of staying relevant in a rapidly changing market landscape. It ensures businesses are attuned to their audience's evolving needs through data-driven digital campaigns and cutting-edge marketing technology. By leveraging insights-driven strategies, MarketResponse helps brands carve out a unique space and enhance customer and employee experiences. This approach not only keeps businesses aligned with current trends but also facilitates quick and effective responses to market shifts, ensuring sustained engagement and relevance.

Use Cases

Customers recommend Engagement Management, Market Research, Helpdesk Management, as the business use cases that they have been most satisfied with while using CMNTY.

Other use cases:

  • Collaboration
  • Onboarding
  • Proposal & Quote Management
  • Create Engagement Based Loyalty
  • Sending & Publishing Communications
  • Relationship Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using CMNTY.

Other priorities:

  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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CMNTY Use-Cases and Business Priorities: Customer Satisfaction Data

CMNTY works with different mediums / channels such as User Generated Content. Blogs. and Chat.

CMNTY's features include Gamification, Widgets, Rewards, etc. and CMNTY support capabilities include Chat Support, Email Support, Phone Support, etc. also CMNTY analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's both visually pleasing and engaging with different task modules...." Peer review by Pavel T., Research

CMNTY, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CMNTY enhances customer understanding by connecting companies to customers in secure online communities. Businesses engage with community members using moodboards, heatmaps, forums, and polls.

Popular Business Setting

for CMNTY

Top Industries

  • Information Technology and Services
  • Research
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CMNTY is popular in Information Technology And Services, Research, and Information Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CMNTY Use Cases

How does CMNTY address your Engagement Management Challenges?

How does CMNTY facilitate Market Research?

11 buyers and buying teams have used Cuspera to assess how well CMNTY solved their Community Management needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Utilities

CASE STUDY Essent

Underlined helped Essent, a leading Dutch energy supplier, manage customer experience using a CX-Analytics platform. Essent needed a way to connect customer experience with business goals. Underlined... used its Insights Framework and consultancy to create a data-driven model. This model linked customer value to loyalty, costs, and business value. Essent received a full design and roadmap for a CX steering instrument based on KPIs and strategic goals.

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CASE STUDY Leger

CMNTY Focus helped Leger run online focus groups during the COVID-19 pandemic. Leger needed a cost-effective and easy way to organize focus groups when in-person meetings were not possible. The CMNTY... platform made it simple to set up and run online sessions, saving time and money. Participation rates improved, and clients from remote areas could join. Features like automatic transcription and video chat made research easier and more efficient.

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Real Estate

CASE STUDY Futures Housing Group

CMNTY Platform helped Futures Housing Group engage tenants across the East Midlands. The group needed a way to gather feedback from over 10,500 homes without costly in-person meetings. They launched ...the MyVoice online community, letting residents share ideas and join discussions. Over 350 members joined, with 70 active monthly. Feedback from the platform led to better communication for a sustainability project. Tenants found the platform easy to use and valued flexible participation.

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Food & Beverages

CASE STUDY Nestlé Professional

MarketResponse helped Nestlé Professional improve customer experience. They ran a customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback a...nd held workshops to turn insights into action. Employees created four improvement ideas, which leadership quickly approved. The project led to more customer-focused thinking and early positive results.

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Utilities

CASE STUDY Greenchoice

Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and unify their approach to customer data. Wit...h Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.

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CASE STUDY an airline

Conversational Analytics helped an airline find out why customers kept calling their contact center. Many customers could not access the online portal because their booking numbers were missing. The ...airline added booking numbers to confirmation emails and trained their chatbot to help with booking number questions. This change made it easier for customers to use the portal. The airline saw fewer calls and less pressure on their contact center.

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lightning

Peers used CMNTY for engagement management and market research

CMNTY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (20)
Custom Reports

4.01/5 ★

Read Reviews (93)

Software Failure Risk Guidance

?

for CMNTY

Overall Risk Meter

Low Medium High

Top Failure Risks for CMNTY

MarketResponse Nederland B.V. News

Product

MarketResponse launches first AI-driven chatbot that converses with personas - MarketResponse

MarketResponse has introduced an AI-driven chatbot capable of interacting with personas based on their established BSR model. This innovation allows clients to engage directly with personas, enhancing communication efficiency. The chatbot, unveiled at MIE24, leverages consumer data to provide insights into socio-demographic traits and motivations, facilitating concept testing and development for various target groups.

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MarketResponse Nederland B.V. Profile

Company Name

MarketResponse Nederland B.V.

Company Website

//marketresponsegroup.com

HQ Location

110 Wall St, New York, NY 10005, US

Employees

51-100

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