ConnectWise Manage Overview

ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Communication Management
  • Training & Onboarding
  • Billing And Invoice Management
  • Lead Tracking
  • Opportunity Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Shorten Ramp Up Time
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Visibility
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ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Manage works with different mediums / channels such as Phone Calls. and Newsletter.

ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Manage support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Manage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Workflows and escalation rules can help keep tickets on track, and custom views help pick out the ones that have gotten off track quickly...." Peer review by Jonathan Gaskell, Service Manager, Greyhound Technologies Ltd.

ConnectWise Manage, eSign PDF, Signable, NinjaOne (formerly NinjaRMM), Formstack Documents, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Manage

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Wholesale

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ConnectWise Manage Use Cases

Why is ConnectWise Manage the best choice for Sales Document Management?

How efficiently Does ConnectWise Manage manage your Helpdesk Management?

How can ConnectWise Manage enhance your Workflow Management process?

How can ConnectWise Manage optimize your Engagement Management Workflow?

How can ConnectWise Manage optimize your Contact List Management Workflow?

53+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Information Technology and Services

CASE STUDY Massive IT

ConnectWise Partner Program helped Massive IT meet rising demand for cybersecurity services. Massive IT needed to improve their sales and marketing approach. ConnectWise became an extension of their ...team. This partnership created new growth opportunities. Massive IT improved their go-to-market strategy. They achieved faster results with ConnectWise.

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Information Technology and Services

CASE STUDY Present

ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.

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Information Technology and Services

CASE STUDY Mirus IT Solutions

ConnectWise helps Mirus IT Solutions deliver strong IT support and security for SMBs. Mirus uses ConnectWise Business Management Solutions, including PSA and CPQ, to manage services. They also use Co...nnectWise cybersecurity tools to protect clients. This partnership lets Mirus offer a wide range of services and stay competitive. Mirus relies on ConnectWise to keep their clients safe and their business efficient.

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Information Technology and Services

CASE STUDY Marco Technologies

ConnectWise Sidekick for PSA, Sidekick for Teams, and ConnectWise PSA helped Marco Technologies integrate new acquisitions and deepen their solutions stack. Marco used workflow automation (Asio) to d...o more with fewer resources. The company improved efficiency and created better processes. Hyperautomation let Marco move fast and innovate. Marco now supports seamless business integration during mergers and acquisitions.

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Information Technology and Services

CASE STUDY Mangano IT

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to im...prove time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.

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Information Technology and Services

CASE STUDY Relentless Solutions

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.

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Frequently Asked Questions(FAQ)

for ConnectWise Manage

What is ConnectWise Manage?

ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.

The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

What is ConnectWise Manage used for?

ConnectWise Manage is a Help Desk Software mainly used by its customers to Acquire Customers and Scale Best Practices by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of ConnectWise Manage?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Manage.

Who uses ConnectWise Manage?

ConnectWise Manage is used by Information Technology And Services, Computer & Network Security and Wholesale among other industries.

What are ConnectWise Manage alternatives?

ESign PDF, Signable, NinjaOne (Formerly NinjaRMM) and Formstack Documents are popular alternatives for ConnectWise Manage.

Where is ConnectWise Manage located?

ConnectWise Manage is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Manage for sales document management and helpdesk management

ConnectWise Manage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (60)
Custom Reports

3.14/5 ★

Read Reviews (499)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (60)
Custom Reports

3.14/5 ★

Read Reviews (499)

Software Failure Risk Guidance

?

for ConnectWise Manage

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Manage

ConnectWise, LLC News

Product

ConnectWise RMM Expands Third-Party Patching to Over 7,000 Applications Now in Limited Availability | ConnectWise

ConnectWise has expanded its Remote Monitoring and Management (RMM) platform to include third-party patching for over 7,000 applications, now in Limited Availability. This enhancement aims to address security challenges for managed service providers by automating patching workflows and simplifying compliance. The expanded capabilities are available at no additional cost to partners, reflecting ConnectWise's commitment to partner-driven innovation.

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Product

ConnectWise Launches ConnectWise Email Security and Security Awareness Training with Proofpoint, Delivering Best-in-Class Protection for MSPs | ConnectWise

ConnectWise has launched ConnectWise Email Security and Security Awareness Training in partnership with Proofpoint, enhancing email threat protection for MSPs. This AI-powered solution, integrated into the ConnectWise Asio platform, offers advanced threat detection, automated learning, and compliance tools. It aims to streamline security management, reduce costs, and boost revenue for MSPs by providing enterprise-grade email protection and centralized client security management.

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Partnership

IT Nation and Channel Program Announce Battle Royale for 2025 PitchIT Cohort | ConnectWise

ConnectWise, in collaboration with Channel Program, is hosting the Battle Royale event for the 2025 PitchIT cohort. This three-day livestream will feature 24 companies showcasing their solutions to MSPs and industry leaders. The top three finalists, determined by evaluations from MSPs and ConnectWise, will present at IT Nation Connect in November, with prize money awarded to winners.

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Product

ConnectWise Launches AI-Powered PSA, M365 Security Suite With Microsoft And Pax8 ... - CRN

ConnectWise introduced an AI-powered PSA solution, a new Microsoft 365 Security Suite developed with Microsoft and Pax8, and a next-generation SIEM, all built on its Asio platform. These launches aim to streamline operations, enhance security, and reduce tool sprawl for managed service providers (MSPs) through unified workflows and integrated automation.

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ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

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Financials

M&A