ContactEngine: Use-Cases, Insights and Reviews | 2025 Cuspera

4.17 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Proactive conversational AI to run outbound conversations

AI Powered

ContactEngine Overview

ContactEngine provides proactive customer service through preferred customer channels, enhancing satisfaction. It aims to streamline communication efficiently.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using ContactEngine.

Other use cases:

Contact List Management
Upselling
Lifetime Value Management
Helpdesk Management
Cross Selling
Communication Management
Lead Engagement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ContactEngine.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Improve Efficiency
Increase Customer Life Time Value

See all business priorities See less business priorities

ContactEngine Use-Cases and Business Priorities: Customer Satisfaction Data

ContactEngine's features include Conversation Intelligence, and Personalization. and ContactEngine support capabilities include 24/7 Support, AI Powered, Email Support, etc. also ContactEngine analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ContactEngine's intelligent, proactive conversations achieve consistently better customer experience and contact rates across the entire customer journey...." Peer review

Comprehensive Insights on ContactEngine Use Cases

What benefits does ContactEngine offer for Engagement Management?

How does ContactEngine address your Customer Feedback Management Challenges?

How can ContactEngine enhance your Onboarding process?

How can ContactEngine enhance your Contact List Management process?

How can ContactEngine enhance your Upselling process?

13+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well ContactEngine solved their business needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
British Gas	NA	CASE STUDY British Gas ContactEngine proactively engages British Gas customers before appointments and streamlines rescheduling, reducing lost revenue and optimizing operational efficiency. Challenge Read More
TELUS Telecommunications	Telecommunications	CASE STUDY TELUS TELUS improved field service operations, enhancing customer satisfaction and efficiency, leading to a 20% increase in service delivery accuracy. Read More
Virgin Media	NA	CASE STUDY Virgin Media Fewer unnecessary truck rolls and inbound calls related to repair Read More

Peers used ContactEngine for engagement management and customer feedback management

ContactEngine Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (40)
Analytics	4.31/5 ★ Read Reviews (43)
Custom Reports	4.06/5 ★ Read Reviews (14)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (40)
Analytics	4.31/5 ★ Read Reviews (43)
Custom Reports	4.06/5 ★ Read Reviews (14)

Software Failure Risk Guidance

for ContactEngine

Overall Risk Meter

Low Medium High

Top Failure Risks for ContactEngine

NICE Ltd. News

Meltwater and NICE partner to bring real - time social Intelligence to customer service

Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.

11/03/2025 - source

NICE Ltd. expands global AML strategy with new partnership - Investing.com

NICE Ltd. expands its global anti-money laundering strategy through a new partnership.

07/01/2025 - source

San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch

San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.

07/01/2025 - source

NICE Ltd. Feeds

Q1 Earnings Estimate for NICE Issued By DA Davidson

DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.

25/02/2025 - source

NICE Systems falls sharply on disappointing 2025 guidance

NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.

19/02/2025 - source

NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance

NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.

03/12/2024 - source

NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO