ContactEngine Overview
ContactEngine provides proactive customer service through preferred customer channels, enhancing satisfaction. It aims to streamline communication efficiently.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using ContactEngine.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ContactEngine.
ContactEngine Use-Cases and Business Priorities: Customer Satisfaction Data
ContactEngine's features include Conversation Intelligence, and Personalization. and ContactEngine support capabilities include 24/7 Support, AI Powered, Email Support, etc. also ContactEngine analytics capabilities include Analytics, and Custom Reports.
Reviews
"...ContactEngine has provided a simple yet effective solution to a complex issue allowing us to engage with colleagues a lot better!..." Peer review by Andrew McConnell, Director of Communications & Public Affairs, Flybe
ContactEngine, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on ContactEngine Use Cases
What solutions does ContactEngine provide for Engagement Management?
How does ContactEngine address your Customer Feedback Management Challenges?
What benefits does ContactEngine offer for Onboarding?
How does ContactEngine address your Contact List Management Challenges?
What solutions does ContactEngine provide for Upselling?
13+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well ContactEngine solved their Conversational Intelligence needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.
Case Studies
CASE STUDY DHL
CASE STUDY BT
CASE STUDY Whirlpool
CASE STUDY TELUS
CASE STUDY British Gas
CASE STUDY Virgin Media
Peers used ContactEngine for engagement management and customer feedback management
ContactEngine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for ContactEngine
Overall Risk Meter
Top Failure Risks for ContactEngine
NICE Ltd. News
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enabled scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
