Contivio Overview

Contivio revolutionizes customer interactions with its multichannel cloud contact center software, seamlessly integrating with CRM systems. By employing practical AI, it simplifies and accelerates sales processes, ensuring efficient customer engagement across various channels. This software supports growing enterprises by enhancing both sales and support capabilities, offering a global reach that caters to diverse business needs. A standout feature is its ability to transform any CRM into a fully functional contact center, providing a unique competitive edge. Trusted by leading brands, Contivio offers a reliable solution for businesses seeking to elevate their customer experience and streamline communications effectively.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

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Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls. Text SMS. E-Mail etc.

Contivio's features include Recording, and Alerts: Popups & Notifications. and Contivio support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Contivio analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. ...." Peer review by Virginia C., Account Manager, Wholesale

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Contivio Customer wins, Customer success stories, Case studies

How efficiently Does Contivio manage your Call Recording?

How can Contivio enhance your Communication Management process?

What solutions does Contivio provide for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Reverse Mortgage Funding (RMF) - Financial Services

Contivio’s Salesforce Power Dialer helped Reverse Mortgage Funding (RMF) automate outbound calls and integrate with Salesforce. RMF needed to route calls by territory and blend inbound and outbound c...alls. Contivio built a CRM Power Dialer that let sales reps dial leads directly from Salesforce and screen-pop lead info. RMF grew from 10 to over 80 reps using the platform. The solution allowed fast user setup and only billed for active users, supporting RMF’s growth and efficiency.

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Renew Co. - Health, Wellness And Fitness - Medium

Contivio helped Renew Co. boost operational efficiency by 10%. The company switched from outdated call center software to Contivio for seamless NetSuite integration and remote work. Agents now handle... calls faster, with average talk time dropping from 4:30 to 4:15-4:20. Renew Co. completes 15-20 customer surveys daily and manages a 100% remote workforce. Live reporting and post-call surveys improve agent performance and customer satisfaction.

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Blue Tiger - Consumer Electronics - Small

Contivio helped Blue Tiger, a small consumer electronics company, improve customer service for professional drivers. Blue Tiger faced challenges managing high call volumes with a small team and lacke...d integrated communication tools. Contivio's unified platform, with NetSuite integration, enabled faster response times, automated workflows, and real-time analytics. Blue Tiger increased efficiency, enhanced customer support, and extended their team's reach in the trucking industry.

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Air Oasis - Manufacturing

Contivio helped Air Oasis improve customer communication by integrating all channels into NetSuite. Air Oasis faced problems with old phone systems and needed a flexible, internet-based solution for ...remote work. Contivio's cloud contact center made agent onboarding easier and support hours longer. Air Oasis saw a 30% increase in available support hours and a 23% rise in monthly 5-star reviews. The system also made it easier for managers to monitor calls and for agents to help customers quickly.

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BrandNet - Design

Contivio helped BrandNet cut call handling time by 30%. BrandNet used Contivio's CRM integration with NetSuite to give agents instant access to customer data. Screen pops and disposition codes made a...gents faster and improved data accuracy. The new system made customers happier and freed up agents to focus on outbound sales. BrandNet now runs more efficiently and is ready to grow its business.

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Amatheon - Health, Wellness And Fitness - Medium

Contivio helped Amatheon connect voice, chat, and SMS inside NetSuite. The company achieved 99.999% uptime for critical operations. Amatheon reduced per-minute dialing costs and improved customer rec...ord quality. Teams now have better handoffs and more consistent documentation. Live chat and AI summaries made customer support faster and more reliable.

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Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Inc. Profile

Company Name

Contivio Inc.

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE