Contivio Overview

Contivio's toolbar streamlines contact center management with phone controls and advanced routing. It integrates seamlessly with leading CRM products for enhanced efficiency.

Use Cases

Customers recommend Call Recording, Communication Management, Revenue Cycle Management, as the business use cases that they have been most satisfied with while using Contivio.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Workflow Management
  • Conference Call Management
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Contivio.

Other priorities:

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Contivio Use-Cases and Business Priorities: Customer Satisfaction Data

Contivio works with different mediums / channels such as Phone Calls, Text SMS, E-Mail, etc.

Contivio's features include Recording, and Alerts: Popups & Notifications.

Reviews

"...It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. ...." Peer review by Virginia C., Account Manager, Wholesale

Contivio, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Contivio

Top Industries

  • Computer Software
  • Wholesale
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

Contivio is popular in Computer Software, Wholesale, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Contivio Use Cases

What benefits does Contivio offer for Call Recording?

How can Contivio enhance your Communication Management process?

What solutions does Contivio provide for Helpdesk Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Contivio solved their Contact Center Software needs. Cuspera uses 192 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Contivio case study

LivOn Labs
Health, Wellness and Fitness
Health, Wellness and Fitness
CASE STUDY LivOn Labs

LivOn Labs improved call center efficiency using Contivio's software, enhancing reporting, call recording access, and configuration flexibility, leading to better customer service and operational scalability.

Read More
Contivio case study

Renew Co.
Health, Wellness and Fitness
Health, Wellness and Fitness
CASE STUDY Renew Co.

Renew Co. faced operational challenges with outdated call center software and needed remote capabilities. They partnered with Contivio to enhance their customer service operations.

Read More
Contivio case study

SoClean
Manufacturing
Manufacturing
CASE STUDY SoClean

SoClean improved customer service efficiency using Contivio's scalable contact center solution, enhancing call handling and real-time reporting capabilities since 2021.

Read More

Video

Contivio for NetSuite CRM

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Peers used Contivio for call recording and communication management

Contivio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.94/5 ★

Read Reviews (23)
Analytics

3.86/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Contivio

Top Failure Risks for Contivio

Contivio Profile

Company Name

Contivio

Company Website

https://www.contivio.com/

HQ Location

2151 Michelson Dr, Irvine, CA 92612, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE