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Craftware: Use-Cases, Insights and Reviews | 2025 Cuspera

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Craftware - Solutions that develop your business..

App Partner

Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

Contract Management
Campaign Management
Rating And Review Management
Knowledge Management
Personalized Marketing
Business Development
Opportunity Management

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

Acquire Customers

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Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing...." Peer review by Kamil Werłaty, Salesforce Technical Lead, IPF Digital

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

What benefits does Craftware offer for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

znany producent wysokiej jakości karmy i innowacyjnych rozwiązań żywieniowych dla zwierząt domowych - Consumer Goods

Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes and lost customer call data. Craftware integrated Salesforce with Genesys... CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.

jedna z globalnych firm farmaceutycznych - Pharmaceuticals

Craftware used Salesforce Service Cloud to deliver Managed Service for a global pharmaceutical company. The company needed to support 5,500 users in 90 countries and meet strict legal and business ne...eds. Craftware provided 8x5 support, system customization, and compliance with GDPR. The solution reduced incidents by 40% and improved system uptime. The system now helps medical and sales reps manage daily tasks and communication with doctors.

Generali Polska - Insurance

Salesforce CRM helped Generali Polska improve partner sales management. Before, managers used Excel and had slow access to sales data. With Salesforce, all sales data is in one place and updates ever...y 30 minutes. Managers can plan visits, track sales, and access reports from any device. Efficiency for sales managers increased by 30%. The system also made remote work easier during COVID-19.

BBK SA (home&you) - Retail

Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools with one system. They created a full customer database and st...andardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.

młoda spółka dynamicznie rozwijająca się w branży Life Sciences, która wydzieliła się ze światowej organizacji - Life Sciences

Craftware used Salesforce Sales Cloud to help a fast-growing Life Sciences company after it split from a global organization. The company needed to migrate IT systems and set up user support for over... 3,000 users in many countries. Craftware provided a custom Managed Service with 24/5 support, three support lines, and defined SLAs. Users now have a reliable team and regular support, with satisfaction scores of 4.9 out of 5 from 60-80 users each month. The service is expanding to cover more systems, showing strong trust from the client.

Międzynarodowy koncern farmaceutyczny - Pharmaceuticals

Salesforce Community Cloud helped a top 10 global pharmaceutical company. The company needed a single system for marketing materials and project tracking. Craftware built a Brand Experience Portal us...ing Salesforce. The solution improved team collaboration, onboarding, and mobile access. The US Sales team quickly switched to the new system. All project goals were met, but no numbers are available yet.

Craftware - people first

Peers used Craftware for contact list management and customer feedback management

Craftware Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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