Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

How can Cresta enhance your Helpdesk Management process?

What makes Cresta ideal for Coaching?

 

Brinks Homes in on Streamlined Customer Service with Cresta

Brinks Home, a major home security provider, has adopted Cresta's generative AI platform to enhance customer service operations. By leveraging Crestas AI-driven contact center technology, Brinks Home... aims to streamline support workflows, improve agent performance, and deliver faster, more personalized service experiences to over one million customers across the United States and Puerto Rico.

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To combat rising churn, Verizon taps AI-driven sales led by its CS teams - Cresta

Verizon has deployed Cresta's generative AI platform to empower its customer service teams with real-time sales guidance and conversation intelligence. This AI-driven approach aims to reduce customer... churn and boost sales by equipping agents with actionable insights during customer interactions. Early results show improved agent productivity and higher conversion rates for Verizon's contact centers.

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Vivint - Consumer Electronics

Vivint used Cresta's AI platform to improve their national inbound sales team's performance. They faced high post-sale cancellations and limited visibility with their old tool. Cresta helped Vivint a...utomate QA, track agent behaviors, and provide actionable insights. As a result, Vivint raised install rates by 3%, added 5,400 new subscribers, and saved $150 per avoided truck roll. Managers also saved at least 5 hours per week on QA tasks.

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Cox Communications - Telecommunications

Cresta helped Cox Communications improve sales and retention in their residential services contact center. Cox used Cresta Insights, Cresta Coach, and Agent Assist to guide agents, standardize proces...ses, and analyze conversations. Revenue per chat for residential sales increased by 20-30%, and retention revenue rose by 10-20%. Highly engaged agents using real-time coaching saw even higher gains. Sales managers reduced new hire ramp time by 2 weeks and increased their agent-manager ratio from 10 to 14. All new hires reached 100%-200%+ revenue attainment goals.

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Snap Finance - Financial Services

Cresta helped Snap Finance lower average handle time (AHT) by 40%. The company increased its deflection rate from 7% to 30%. Snap Finance moved from random sampling to 100% QA automation on all calls.... Employee Net Promoter and engagement scores went up. Cresta's AI platform gave real-time insights and improved agent coaching. Snap Finance now manages compliance and quality more easily across global teams.

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America’s top telecommunications company (largest wireless carrier in the United States) - Telecommunications

Cresta Agent Assist and Cresta Coach helped the largest US wireless carrier close sales gaps between BPO partners. The company faced inconsistent sales messaging and low visibility across BPO teams. ...Cresta rolled out to 30 agents, then expanded to 400 and later 1000 agents. After the A/B pilot, average handle time dropped 10% and revenue per chat rose 4%. Agents using Cresta achieved a 50% higher conversion rate by following key sales behaviors. Real-time coaching and chat analysis improved consistency and sales performance.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Product

Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI - PR Newswire

Cresta has launched Real-Time Translation and multilingual AI capabilities, enabling seamless customer service across languages. The new features allow human agents to communicate in four languages and AI agents in over thirty, enhancing global customer interactions. These advancements aim to reduce costs, improve service efficiency, and unlock new market opportunities for businesses by overcoming language barriers.

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Product

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents - PR Newswire

Cresta has launched the Automated AI Agent Testing suite, enhancing its AI Agent platform. This suite uses AI to test AI, ensuring agents are accurate, reliable, and production-ready. It features expert-aligned LLM judges, dynamic simulated visitors, and an in-product feedback loop, leading to faster release cycles and improved accuracy.

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Partnership

Aspect and Cresta Partner to Power Workforce Planning with Agentic AI - Business Wire

Aspect and Cresta Partner to Power Workforce Planning with Agentic AI - Business Wire

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Product

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta has launched Automated AI Agent Testing, enhancing its AI Agent platform. This suite uses AI to test AI, ensuring accuracy, reliability, and security in AI agent deployments. Key features include expert-aligned LLM judges, dynamic simulated visitors, and an in-product feedback loop, leading to faster release cycles and improved accuracy.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA