Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review
"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

How does Cresta address your Helpdesk Management Challenges?

How can Cresta optimize your Coaching Workflow?

 

Brinks Homes in on Streamlined Customer Service with Cresta

Brinks Home, a major home security provider, has adopted Cresta's generative AI platform to enhance customer service operations. By leveraging Crestas AI-driven contact center technology, Brinks Home... aims to streamline support workflows, improve agent performance, and deliver faster, more personalized service experiences to over one million customers across the United States and Puerto Rico.

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Xanterra Travel Collection - Hospitality - Large

Greenwood Village, USA

Cresta AI Agent helped Xanterra Travel Collection boost guest experience and sales. Xanterra deployed AI Agents for chat and voice, achieving up to 84% containment rates. The company saw a $3.3M reve...nue lift by reinforcing sales behaviors. Agents used real-time guidance and analytics to improve service and consistency. Leadership gained actionable insights to reduce costs and optimize operations.

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Propel Holdings - Financial Services - Medium

Toronto, Canada

Cresta helped Propel Holdings, a fast-growing financial services company, scale customer service with AI. Propel achieved a 58% chat containment rate and reduced after-call work by 50%. Cresta's AI A...gent, Agent Assist, and Conversation Intelligence improved agent efficiency and customer experience. The solution enabled Propel to handle 30–40% more contact volume with minimal headcount growth. Real-time insights and automation allowed agents to focus on complex cases and deliver better service.

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CarMax - Automotive

Cresta helped CarMax improve customer engagement and efficiency in their contact center. CarMax saw about a 10% improvement in response time, sales conversion, and session duration. The platform made... it easier for new associates to learn quickly and for supervisors to track performance. Associates gave positive feedback, saying they rely on Cresta daily. CarMax achieved strong ROI by reducing handle time and boosting efficiency.

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Brinks Home - Security

Cresta helped Brinks Home transform its contact center operations. The company faced challenges with inconsistent customer service and limited visibility across multiple platforms. By using Cresta's ...AI-powered solutions, Brinks Home improved agent training and standardized quality management. They achieved a 30-point increase in NPS and cut quality management costs by 50%. The solution also delivered annual cost savings of hundreds of thousands of dollars.

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Fortune 500 insurance company - Insurance

Cresta Agent Assist, Cresta Coach, and Cresta Insights helped a Fortune 500 insurance company improve sales performance. The company faced challenges with onboarding seasonal hires and coaching agent...s at scale. Cresta's real-time coaching and insights let supervisors identify opportunities and train agents faster. In nine months, the company saw a 7% increase in revenue from direct mail. Ramp time for new employees dropped, and supervisors acted on coachable moments in real time.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Partnership

Atento and Cresta Announce Strategic Multimillion-Dollar Partnership ...

Atento and Cresta have formed a strategic, multimillion-dollar partnership to integrate Cresta's AI platform into Atento's Atent.AI suite, aiming to enhance customer experience management across the U.S. and Latin America. This collaboration focuses on deploying AI agents and AI-augmented human agents to create a unified workforce, improving operational efficiency and customer satisfaction.

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Partnership

Atento and Cresta Expand Hybrid AI Customer Experience Push

Atento and Cresta have formed a strategic partnership to enhance hybrid AI customer experience solutions in the U.S. and Latin America. This collaboration integrates Atento's CX management with Cresta's conversational AI platform, enabling enterprises to deploy AI agents alongside human teams. The partnership aims to streamline customer service operations by embedding AI into existing workflows, addressing the demand for multilingual, scalable AI support solutions.

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Partnership

Atento & Cresta Signal New Era of Hybrid AI Customer CX

Atento and Cresta have partnered to enhance customer experience through a hybrid AI-human model. This collaboration combines Atento's customer service expertise with Cresta's conversational AI platform, aiming to improve agent productivity and interaction quality. The partnership emphasizes AI-assisted real-time support, enhancing customer engagement across sectors like retail and telecom.

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Partnership

Press Release: Cresta and Atento Sign Strategic Partnership to Deliver ...

Cresta and Atento have formed a strategic partnership to deliver hybrid human-AI customer experience solutions. This multi-year, multimillion-dollar agreement integrates Cresta's AI platform with Atento's services, enhancing CX delivery across the Americas. The collaboration aims to transform customer interactions by combining AI agents with human expertise, offering real-time assistance and insights.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA