CRMIT Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Salesforce Field Service helped Hobas cut turnaround times by 13% and boost productivity by 17%. Hobas faced issues with their old field service system, like poor resource allocation and no real-time... tracking. The new solution improved scheduling, gave managers a clear view of technician activity, and enabled mobile updates from the field. Real-time dashboards and reports now support better decisions. Travel costs dropped thanks to optimized routes.
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Salesforce Data Cloud unified 56,000 customer profiles into 27,000 for a British motorcycle brand. The company faced scattered data and duplicate records, which hurt marketing and decision-making. Da...ta Cloud created a single source of truth and improved data accuracy by 46%. Email personalization improved by 30%. Integrations with Shopify and Service Cloud enabled targeted marketing and real-time updates.
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Salesforce Sales Cloud and CTI integration helped a leading freight brokerage firm boost lead conversion rates by 20%. The company faced issues with lead tracking, account management, and missed foll...ow-ups. CRMIT implemented custom lead conversion, CTI call recording, and automated notifications. The solution improved data accuracy by 20% and reduced missed opportunities by 15%. Sales reps and management now use lead scorecards for better sales insights.
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ASVP Improve helped a global leader in modular flooring cut S1 defects by 20% and boost user adoption by 46%. The company faced slow support response times, inconsistent platform support, and technic...al debt. ASVP Improve delivered 24/7 troubleshooting, 1-hour response for critical issues, and new functionality through Salesforce Service Cloud. The solution reduced technical debt, improved automation, and enhanced security with strict user access controls. This led to faster support, better operational efficiency, and stronger security.
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Salesforce Sales Cloud and Service Cloud helped a large US healthcare company after it acquired Reston. The company needed to align business units and integrate Reston’s accounts and data. CRMIT repl...aced Reston’s purchase order system and unified sales, service, and data models. The solution enabled onboarding of 65 Reston users and installation of 160 sold cases. The company improved cross-selling and decommissioned Reston’s Salesforce system.
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Salesforce Data Cloud unified customer data for a global commercial flooring manufacturer. Before, data was split across Salesforce Manufacturing Cloud, Commerce Cloud, ERP, and Marketing Cloud. The ...solution brought all data together using Salesforce connectors and APIs, creating a single customer record. This record included purchase history, service interactions, and marketing engagement. The company used these insights for better segmentation and personalized marketing. Results included improved customer satisfaction and higher click-through rates.
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