Customer Alliance Product Overview

Customer Alliance simplifies guest feedback management for over 5,000 hotels. The platform consolidates customer reviews, surveys, and satisfaction metrics, eliminating the need for complex workflows and spreadsheets. It supports various survey types, including email, QR code, and website surveys, and integrates seamlessly with existing software. Users can track key performance indicators like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT) to assess guest satisfaction effectively. This streamlined approach reduces administrative burden and enhances operational insights, allowing hotels to focus on improving guest experiences.

Product and Vendor News

Customer stories

Product Business Settings

Customer Alliance is popular in Hospitality industry and is widely used by Mid Market, Small Business.

How satisfied the customers are with Customer Alliance use-cases

Reviews

"...With the aim of helping businesses to collect valuable customer feedback, Customer Alliance allows users to create customized questionnaires in more than 20 languages, which can be sent automatically to customers via email or SMS, or during their experience on a tablet with WiFi connection...." Peer review

Customer Alliance Customer Insights, Testimonials and Case Studies

Mazda - Automotive

Customer Alliance helped Mazda manage online reviews and customer feedback. The solution included AI reply assistant, review stream, and survey tools. Mazda used these features to improve customer ex...perience. The platform also provided analytics and reporting. This helped Mazda understand customer needs and improve service quality.

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Mazda Motor Europe - Automotive - Large

Customer Alliance helped Mazda Motor Europe boost customer satisfaction in 54% of its regional markets within one year. The Customer Experience Platform enabled Mazda to collect actionable customer i...nsights and manage online reviews across 1,600 dealerships. Mazda saw a 2% increase in Net Promoter Score and 79% of markets improved service satisfaction. The platform unified customer feedback and strengthened Mazda's online reputation. Real-time review management and automated surveys drove engagement and better customer experience.

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Villa Crespi - Hospitality

Villa Crespi used Customer Alliance for online review management. The hotel aimed to improve its brand reputation and guest feedback. Customer Alliance provided tools like AI Reply Assistant and revi...ew distribution. Villa Crespi continued to advance its name in the hospitality industry. The solution helped manage reviews and guest surveys. No specific metrics or numbers are mentioned.

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Preston Palace - Hospitality - Large

Customer Alliance helped Preston Palace use guest feedback data to guide the renovation of 324 rooms. The hotel used online review management and customer feedback tools to collect and analyze guest ...opinions. Insights from surveys and analytics shaped the renovation plan. The result was a data-driven upgrade that matched guest needs. Preston Palace improved guest satisfaction by acting on real feedback.

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a healthcare clinic - Hospital & Health Care

Customer Alliance helped a healthcare clinic use feedback tools to improve their online reputation. The clinic focused on collecting and managing patient reviews. They increased their Google ratings ...by 15%. This shows the impact of review management in healthcare. The clinic used feedback to build trust and attract more patients.

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Hotel Nordik - Hospitality - Small

Customer Alliance helped Hotel Nordik reach the number one spot on Tripadvisor for Andalo. The hotel used automated review invitations and a review widget to boost review volume and quality. They ach...ieved a 94 NPS and a 51% return rate for review invitations. The platform made it easy to collect, analyze, and act on guest feedback. Hotel Nordik also won a Tripadvisor Traveler’s Choice Award in 2024.

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lightning

Peers used Customer Alliance for cross selling and reputation management

Customer Alliance Features

  • Low
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FEATURE RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (12)
Custom Reports

4.06/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (12)
Custom Reports

4.06/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for Customer Alliance

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Alliance

CA Customer Alliance GmbH News

Product
 

Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly - Hospitality Net

Customer Alliance announced its AI Hub, featuring tools like Key Driver Analysis and AI Insights, to help hotels transform guest feedback into actionable insights that drive satisfaction and revenue. The AI Hub leverages data from various sources to prioritize improvements, enhancing guest experience and profitability. The platform aims to shift hotels from reactive to strategic planning based on comprehensive feedback analysis.

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CA Customer Alliance GmbH Profile

Company Name

CA Customer Alliance GmbH

Company Website

https://www.customer-alliance.com/en

HQ Location

Tower B 12109 Berlin, Germany

Employees

51-100

Social

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Financials

PRIVATE