CustomerFirst Overview

RTI CustomerFirst addresses the challenge of managing customer inquiries efficiently. It offers a suite of tools designed for help desk operations, enabling businesses to streamline their customer support processes. This software integrates ticketing systems, knowledge bases, and customer interaction tracking to ensure quick resolution of issues. By centralizing customer data and support activities, RTI CustomerFirst helps reduce response times and improves service quality. Its user-friendly interface and customizable features cater to various industry needs, providing a tailored support experience. This solution is ideal for organizations seeking to enhance their customer service capabilities and maintain high satisfaction levels.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using CustomerFirst.

Other use cases:

  • Knowledge Management
  • Relationship Management
  • Contract Management
  • Contact List Management
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using CustomerFirst.

Other priorities:

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CustomerFirst Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more...." Peer review from RTI Software

CustomerFirst, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CustomerFirst is a CRM Help Desk software offering bug tracking for companies with internally developed software. It supports efficient defect management.

Popular Business Setting

for CustomerFirst

Top Industries

  • Hospitality

Popular in

  • Enterprise

CustomerFirst is popular in Hospitality, and is widely used by Enterprise,

CustomerFirst Customer wins, Customer success stories, Case studies

What Are the key features of CustomerFirst for Helpdesk Management?

CustomerFirst Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.35/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.35/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for CustomerFirst

Top Failure Risks for CustomerFirst

RTI Software News

Partnership

RTI and Vector to streamline DDS-based system development - New Electronics

RTI and Vector Informatik have formed a strategic partnership to integrate RTI's Connext communication framework with Vector's CANoe.DDS tool. This collaboration aims to streamline DDS-based system development by enhancing testing, improving efficiency, and shortening development cycles. The integration targets sectors like automotive, medical technology, and Industry 4.0, facilitating reliable and scalable data exchange in complex environments.

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Product

RTI at I/ITSEC 2025: Software Driving Next-Gen Modeling, Simulation, and Training - The Manila Times

RTI showcased its software solutions at I/ITSEC 2025, focusing on advancements in modeling, simulation, and training technologies.

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Partnership

RTI and Kinova bring intelligent connectivity to medical robotics

RTI and Kinova have partnered to integrate advanced robotic technologies with RTI's data-centric connectivity framework, enhancing medical robotics. This collaboration aims to simplify product lifecycles, reduce risks, and accelerate the development of next-gen platforms in surgical robotics. Both companies are part of the NVIDIA Isaac for Healthcare program, showcasing their technology at an upcoming event.

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Partnership

RTI and Kinova to bring intelligent connectivity to medical robotics

RTI and Kinova have partnered to enhance connectivity in medical robotics by integrating RTI Connext with Kinova's robotic technologies. This collaboration aims to streamline the design of advanced systems like surgical robotics, enabling faster market delivery and improved integration with AI and real-time data. The partnership will be showcased at the Surgical Robotics Society Annual Meeting.

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RTI Software Profile

Company Name

RTI Software

Company Website

http://rti-software.com/

HQ Location

232 E Java Drive, Sunnyvale, CA 94089, US

Employees

NA

Social

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