CustomerWise: Product updates, Customer stories, and Insights | 2026 Cuspera

TechExcel DevSuite helped XDC manage all system and integration testing for their digital cinema servers. Before DevSuite, XDC used Excel and Word for test and requirements management. They needed a ...fully integrated solution for requirements, test cases, and incident management. After evaluating several options, XDC chose TechExcel DevSuite. In one year, they completed 5 live projects, managed 238 requirements, 4150 test cases, and over 5800 tests. XDC saw better test management and comprehensive project analysis.
Show More..

Ali Bin Ali needed a customer service support solution that was easy to use and could be set up quickly. They chose TechExcel CustomerWise and finished the full implementation in just 5 days. The tea...m was very happy with the product and the support from TechExcel. They have used CustomerWise for years with good results. The system now helps their 50-technician support team track time and manage support tasks.
Show More..

The Vantra Group needed a better help desk solution. Their old system could not handle custom workflows or field changes. They chose ServiceWise after testing several products. ServiceWise was easy t...o set up and customize. The team rolled it out to both internal and external customers in less than two weeks. ServiceWise helped them set up new procedures and made reporting easier.
Show More..

Palomar Technologies makes complex equipment for electronics. Their customer support team used to track problems with Excel, which was slow and hard to manage. They chose ServiceWise because it was e...asy to set up and met their needs. Now, ServiceWise helps them track and solve customer issues faster. The system is flexible and helps them improve their business processes. Palomar plans to use even more features in the future.
Show More..

DevTrack helped Inova Corporation solve data corruption issues from their old bug tracking tool. The team imported all records into DevTrack without losing data. The software made it easy to assign, ...track, and resolve bugs. Custom reports showed bottlenecks and helped prioritize fixes. Inova uses DevTrack for field problems and feature requests. The team values its ease of use, customization, and reliable performance.
Show More..

TechExcel DevTrack helped GeoGraphix manage and track software development issues. GeoGraphix needed a tool for defect tracking and project management. DevTrack was chosen for its ease of use and Mic...rosoft SQL Server support. GeoGraphix became 25-30 percent more efficient using DevTrack. The tool made it easy to assess project status and improved planning. Admin time was minimal, and performance stayed strong with over 3,000 issues tracked.
Show More..