Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As a helpdesk manager, Outlook was a nightmare when it came to tracking, reporting and trying to improve our processes...." Peer review by Andrew Weiss, Director of LTL Operations, eShipping

Peer review evidence (same sources as the product rating summary)

"...Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries...." Peer review by Samreen V, Member of the Board - Community Based Volunteer for iMentors and IWG, Hospital & Health Care
"...Emails Deskpro sends regarding tickets will include either an ID or ref code for the relevant ticket...." Deskpro Support
"...Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service portal that lets your players help themselves. ..." Helpdesk Software for Gaming & Development

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Deskpro Customer wins, Customer success stories, Case studies

How efficiently Does Deskpro manage your Helpdesk Management?

How can Deskpro enhance your Communication Management process?

What makes Deskpro ideal for Content Management?

How can Deskpro enhance your Engagement Management process?

What makes Deskpro ideal for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Aquila Learning - Information Technology And Services - Small

London, UK

Aquila Learning used Deskpro to connect support and engineering teams. They launched a centralized customer portal and Help Center. Deskpro's Shortcut integration automated ticket updates and improve...d collaboration. AI-powered tools helped write better emails and track customer sentiment. The team gained visibility with shared dashboards and reporting. Aquila Learning now delivers faster, more transparent support to enterprise customers.

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Impelsys - Information Technology And Services - Medium

New York, USA

Deskpro helped Impelsys support over 100 brands from one help desk. Before Deskpro, Impelsys used only email for support, which caused delays and missed responses. Deskpro's cloud platform let them m...anage multi-brand help centers and use canned responses for faster replies. Agents now answer 94% of tickets within 1 hour. Reporting tools track SLAs and help close tickets within 24 to 48 hours. Impelsys recommends Deskpro to its clients for scalable, reliable support.

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Les Scouts - Non Profit Organization Management - Large

Belgium

Deskpro helped Les Scouts, Belgium's largest scout association, improve communication with over 48,000 members. Before Deskpro, the team struggled to manage inquiries using a shared email. Deskpro's ...ticketing and automation features streamlined their process and reduced manual work. Agents now respond faster and with a personal touch. Managers use dashboards and reports for better oversight. Les Scouts values Deskpro's responsive technical support and plans to expand its use of features.

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OptiCom - Information Technology And Services - Small

Riga, Latvia

Deskpro helped OptiCom improve customer support reliability. The IT solutions provider switched from HP Service Manager to Deskpro for better control and ease of use. OptiCom quickly set up Deskpro's... on-premise help desk and integrated reporting with other business tools. The support team now uses productivity features and feedback tools to track customer satisfaction. Deskpro's flexibility lets OptiCom share reports across departments and improve service quality.

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IMECE Destek - Information Technology And Services - Small

Istanbul, Turkey

IMECE Destek switched from Outlook to Deskpro to handle growing support requests. The team needed features like ticketing, CRM, SLAs, and reporting in Turkish. Deskpro's language packs and automation... tools made the transition smooth. The team now uses dashboards and custom queries to track agent performance and ticket volume. Support from Deskpro helped them create custom reports and improve client communication.

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Frosch Travel - Hospitality - Large

New York, USA

Frosch Travel switched from Outlook to Deskpro to improve customer care. Their global team of 500 agents needed better reporting and workflow automation. Deskpro's self-hosted solution enabled custom... triggers, automated ticket routing, and real-time dashboards. Frosch set up 734 ticket triggers and 850 departments, saving countless hours. The team gained instant visibility, improved accountability, and enhanced customer experience.

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Deskpro Helpdesk Software Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Competitors

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Deskpro Integrations

Deskpro integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.10/5 ★

Read Reviews (1052)
Data Export

4.05/5 ★

Read Reviews (773)

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Databox

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

unbounce

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Delighted platform

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Medallia Agent Connect

4.73 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Partnership

Deskpro ab sofort in der AWS European Sovereign Cloud verfgbar

Deskpro has launched its AI-powered helpdesk platform on the AWS European Sovereign Cloud, enhancing access for organizations needing to meet stringent EU data residency and sovereignty requirements. This partnership allows Deskpro to offer advanced helpdesk features while ensuring data control and compliance with EU regulations.

Read more →
Product

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro has launched its services on the AWS European Sovereign Cloud, expanding its presence in the EU. This move enhances data sovereignty and compliance for European customers using Deskpro's AI-driven help desk solutions.

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Partnership

Deskpro dsormais disponible sur l'AWS European Sovereign Cloud

Deskpro has partnered with AWS European Sovereign Cloud to offer its AI-based help desk platform, enhancing data residency and compliance for European organizations. This collaboration allows Deskpro to provide advanced support features while ensuring data sovereignty and regulatory compliance, particularly benefiting highly regulated sectors like public services, healthcare, and finance.

Read more →
Product

Deskpro Is Available on the AWS European Sovereign Cloud

Deskpro has launched its AI-powered help desk platform on the AWS European Sovereign Cloud. This deployment helps organizations meet EU data residency and sovereignty requirements while leveraging advanced support capabilities. The partnership enhances Deskpro's offerings for highly regulated sectors, ensuring compliance and data control.

Read more →

Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE