Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
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Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards...." Peer review

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Deskpro Customer wins, Customer success stories, Case studies

How does Deskpro facilitate Helpdesk Management?

What solutions does Deskpro provide for Communication Management?

Why is Deskpro the best choice for Content Management?

What makes Deskpro ideal for Engagement Management?

How does Deskpro address your Workflow Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Impelsys - Information Technology And Services

Deskpro helped Impelsys manage support for many publishing brands from one help desk. Before Deskpro, Impelsys used only email and struggled to keep track of tickets. Deskpro's cloud platform let the...m set up over 100 branded help centers and use features like knowledge base and snippets. Agents now answer 94% of tickets within 1 hour and close most tickets within 24 to 48 hours. Deskpro's reporting tools and multi-brand support made scaling easy for Impelsys.

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OptiCom - Computer & Network Security

Deskpro helped OptiCom improve its customer support by replacing an unreliable help desk. OptiCom chose Deskpro's on-premise solution for better control and easy setup. The team liked features like t...icketing flexibility and integration with reporting tools. Deskpro made support more reliable and let OptiCom share reports across business units. The feedback tool helped track customer satisfaction. OptiCom plans to use more Deskpro features like live chat and voice.

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Tain - Gambling

Deskpro helped Tain after they became unhappy with Kayako removing On-Premise support. Tain needed a scalable, on-premise help desk that was easy to migrate to. They used Deskpro’s data importer to m...ove from Kayako without issues. Tain set up Deskpro for their teams and used triggers to automate tasks. This reduced errors and let agents answer more tickets. Tain values Deskpro’s helpful and quick support team.

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Amplifi - Marketing And Advertising

Deskpro helps Amplifi manage client communications for non-profit organizations. Before Deskpro, Amplifi used Outlook, which made tracking conversations hard. Deskpro's shared inbox, snippets, and ti...cket merging features improved team efficiency. The Help Center and knowledge base let Amplifi standardize client support. Amplifi finds Deskpro flexible and easy to customize for their needs. Their communications are now more organized and streamlined.

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Cairn Group - Hospitality

Deskpro helped Cairn Group move from Spiceworks to a modern help desk platform. Cairn Group needed an easy-to-use system with customizable reports and dashboards. Deskpro's interface reduced training... time and costs. The knowledge base let agents find answers fast. Real-time reports and dashboards improved team engagement and efficiency. Cairn Group now uses mobile apps for flexible support and benefits from transparent pricing as they grow.

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3pAll - Fulfilment & Logistics

Deskpro helps 3pAll manage customer support for multiple brands. 3pAll needed a help desk that could handle technical support and order inquiries for different clients. Deskpro's multi-branding and a...utomation features made ticket routing and organization easy. The team uses Deskpro to keep brands separate and customize departments and labels. Custom reports give insights into support cases. 3pAll finds Deskpro better than other CRM ticketing systems they tried.

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Deskpro Helpdesk Software Demo

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Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Software Failure Risk Guidance

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for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Product

Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirements

Deskpro has launched Deskpro Private, a new AI-powered help desk solution designed for organizations with strict security and compliance needs. This platform allows companies to deploy AI capabilities within their own infrastructure, such as AWS VPCs or on-premise data centers, ensuring data sovereignty and compliance. It supports various AI models and offers features like AI Chatbot and AI Agent Assist, enhancing productivity while maintaining security.

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Product

Streamline Your Customer Service with MiiTel and Deskpro Integration - Nusantarapos

The integration of MiiTel and Deskpro enables companies to manage customer interactions across calls, WhatsApp chats, and ticketing systems on a unified platform, streamlining customer service operations.

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Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE