DigitalGenius: Use-Cases, Insights and Reviews | 2025 Cuspera

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DigitalGenius | Customer Service Automation Platform

AI Powered

DigitalGenius Overview

DigitalGenius transforms customer experience with AI-powered service automation. Pre- and post-purchase questions are seamlessly handled for Ecommerce.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using DigitalGenius.

Other use cases:

Social Media Analytics
Contact List Management
Training & Onboarding
Measuring Net Promoter Score
Customer Case Management
Knowledge Management
Lead Tracking

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using DigitalGenius.

Other priorities:

Improve ROI
Scale Best Practices
Improve Efficiency
Increase Sales & Revenue
Improve Brand Engagement

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DigitalGenius Use-Cases and Business Priorities: Customer Satisfaction Data

DigitalGenius's features include Ticketing, Personalization, and Dashboard. and DigitalGenius support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also DigitalGenius analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer

DigitalGenius, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on DigitalGenius Use Cases

How can DigitalGenius optimize your Measuring Customer Satisfaction Workflow?

What benefits does DigitalGenius offer for Engagement Management?

What solutions does DigitalGenius provide for Workflow Management?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DigitalGenius solved their Help Desk needs. Cuspera uses 433 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
SNIPES	NA	CASE STUDY SNIPES Automates over ⅓ of German enquiries with 99% accuracy in 6 weeks Read More
Beauty Pie	NA	CASE STUDY Beauty Pie Helps decouple business expansion from agent headcount, 96% success rate in ticket handling Read More
On	NA	CASE STUDY On 50%+ of all enquiries fully resolved without agents, Powered by 15+ integrations to actually help customers Read More

Video

What Metrics Should Customer Success Leaders be tracking? - Webinar with Ines Castro from On

Peers used DigitalGenius for measuring customer satisfaction and engagement management

DigitalGenius Features

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Medium
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FEATURE	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

Software Failure Risk Guidance

for DigitalGenius

Overall Risk Meter

Low Medium High

Top Failure Risks for DigitalGenius

DigitalGenius Profile

Company Name

DigitalGenius

Company Website

https://www.digitalgenius.com/

HQ Location

1 Canada Square,London, GB

Employees

51-100

Social

Financials

SERIES A