DispatchTrack Overview

DispatchTrack addresses the complexities of last mile delivery by integrating route optimization, delivery execution, and customer experience into a unified platform. Recognized by Gartner™ and IDC™, this software enhances delivery operations by optimizing routes to reduce transit times and costs. It ensures precise scheduling and tracking, which improves operational transparency. The platform also elevates customer satisfaction by providing real-time updates and seamless communication. DispatchTrack's analytics feature offers actionable insights, helping businesses refine their delivery strategies. A notable aspect is its use of AI to enhance delivery experiences, reflecting its commitment to innovation in field service management.

Use Cases

Customers recommend Digital Signature, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using DispatchTrack.

Other use cases:

  • Contacts History
  • Rating And Review Management
  • Proposal & Quote Management
  • Order Management
  • Training & Onboarding
  • Distribution Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using DispatchTrack.

Other priorities:

  • Manage Risk
  • Acquire Customers
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DispatchTrack Use-Cases and Business Priorities: Customer Satisfaction Data

DispatchTrack works with different mediums / channels such as Video. Phone Calls. Mobile etc.

DispatchTrack's features include Dashboard, Recording, and Alerts: Popups & Notifications. and DispatchTrack support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also DispatchTrack analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Dispatch track allows you to keep record of employees and customers, accurate timing, photos, documents, and past records as well if for any reason you needed to back date a delivery and etc...." Peer review by User

DispatchTrack, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DispatchTrack's AI-powered platform optimizes routes and tracks orders in real-time. Enhance customer experience—book a demo today.

Popular Business Setting

for DispatchTrack

Top Industries

  • Construction
  • Consumer Goods

Popular in

  • Mid Market
  • Enterprise

DispatchTrack is popular in Construction, and Consumer Goods, and is widely used by Mid Market, and Enterprise,

DispatchTrack Customer wins, Customer success stories, Case studies

What makes DispatchTrack ideal for Digital Signature?

How can DispatchTrack optimize your Customer Feedback Management Workflow?

38 buyers and buying teams have used Cuspera to assess how well DispatchTrack solved their Field Service Management needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

DispatchTrack Keeps Foothill Appliances Moving at the Speed of Customer Expectations

Foothill Appliances uses DispatchTracks last mile delivery software to optimize delivery routes, improve real-time visibility, and enhance customer experience for furniture and appliance deliveries. ...The platforms AI-driven logistics tools help Foothill Appliances meet rising customer expectations for speed and reliability in the retail and consumer goods sector.

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Berry Bros. & Rudd - Food & Beverages

DispatchTrack helped Berry Bros. & Rudd improve last mile delivery. The company needed better order tracking and more control over deliveries. DispatchTrack offered flexible, customizable tools that ...fit their needs. After using DispatchTrack, Berry Bros. & Rudd saw improvements in almost all their metrics. They now have better visibility and control, leading to better customer service.

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Arey Jones Educational Solutions - Furniture & Appliance

DispatchTrack helped Arey Jones Educational Solutions move from paper-based delivery to a digital system. The company used to spend a lot of time on manual route planning and paperwork. With Dispatch...Track, they now use AI-powered route optimization and digital proof of delivery. Drivers and salespeople can track orders in real time. Customers get automated notifications and surveys. The new system saves time and makes delivery information easy to access.

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ABC Warehouse - Furniture & Appliance

DispatchTrack helped ABC Warehouse gain real-time control over last mile deliveries. Before, they had no way to see or manage how their brand was represented at the customer’s door. With DispatchTrac...k’s routing and mobile tools, they now track deliveries live, ensure standards, and step in fast if needed. This improved their delivery quality and protected their reputation built over 60 years. ABC Warehouse now delivers a consistent, professional customer experience every time.

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Metal Sales Manufacturing - Building Materials And Supplies

DispatchTrack helped Metal Sales Manufacturing improve delivery planning and routing. The company manages 21 branches with different inventories and fleets. DispatchTrack’s AI-powered routing made ro...ute planning easier and more accurate. The team integrated DispatchTrack with their NetSuite ERP for better delivery coordination. Drivers use the DispatchTrack mobile app for on-site tasks. This solution helps Metal Sales Manufacturing meet customer demands and stay competitive.

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Freedom Fresh - Food & Beverages

DispatchTrack helped Freedom Fresh save over $120,000 in two years. Freedom Fresh replaced three separate systems with DispatchTrack's unified delivery management platform. The company used features ...like GeoTab integration, asset management, and a driver behavior app. Real-time communication improved exception tracking and reduced time spent on the phone. The solution streamlined operations for this food and beverage distributor in South Florida.

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lightning

Peers used DispatchTrack for digital signature and customer feedback management

DispatchTrack Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.78/5 ★

Read Reviews (5)
Custom Reports

4.25/5 ★

Read Reviews (22)
Analytics

3.94/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.78/5 ★

Read Reviews (5)
Custom Reports

4.25/5 ★

Read Reviews (22)
Analytics

3.94/5 ★

Read Reviews (5)

DispatchTrack Integrations

DispatchTrack integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.42/5 ★

Read Reviews (16)
Data Import

4.17/5 ★

Read Reviews (22)

Radius Assist

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Bluestar Loyalty

4.09 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for DispatchTrack

Overall Risk Meter

Low Medium High

Top Failure Risks for DispatchTrack

DispatchTrack, Inc. News

Partnership

DispatchTrack and Pistachio Software Offers a Connected Purchase to Delivery Experience

DispatchTrack has partnered with Pistachio Software to enhance the purchase-to-delivery experience for furniture and mattress retailers. This integration combines Pistachio's point-of-sale and order management with DispatchTrack's delivery management, offering end-to-end visibility, improved operational flow, and enhanced customer experiences. The unified platform aims to reduce complexity and errors, providing a seamless workflow from sale to doorstep delivery.

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Product

ServeCo Integrates DispatchTrack to Expand Service Management capabilities for furniture care and repair, leveraging DispatchTrack's route optimization, real-time technician tracking, and customer communication tools within the ServeCo Software 2.0 platform

ServeCo Integrates DispatchTrack to Expand Service Management capabilities for furniture care and repair, leveraging DispatchTrack's route optimization, real-time technician tracking, and customer communication tools within the ServeCo Software 2.0 platform

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Product

Driver AI: Industry First Voice Assistant Brings Real-Time AI to Delivery Drivers

DispatchTrack has launched Driver AI, a voice assistant designed for delivery drivers. This industry-first tool provides real-time AI-powered support, enabling hands-free access to delivery information, route optimization, and proof of delivery features. Driver AI aims to improve last mile logistics efficiency across sectors like retail, food and beverage, and building materials by streamlining driver workflows and enhancing delivery accuracy.

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Product

DispatchTrack Launches Driver AI, an Industry-First Voice Assistant for ...

DispatchTrack has introduced Driver AI, a pioneering voice assistant designed for last-mile delivery. This innovation aims to enhance delivery efficiency and driver productivity by providing real-time assistance and navigation support.

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DispatchTrack, Inc. Profile

Company Name

DispatchTrack, Inc.

Company Website

https://www.dispatchtrack.com/

HQ Location

4300 Stevens Creek Blvd., #130, San Jose, CA 95129 USA

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

NA