Document360 Overview

Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.

Use Cases

Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.

Other use cases:

  • Collaboration
  • Engagement Management
  • Category Management
  • Training & Onboarding
  • Content Management
  • Playbook Creation
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.

Other priorities:

  • Build Brand Awareness
  • Launch New Products
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Document360 Use-Cases and Business Priorities: Customer Satisfaction Data

Document360 works with different mediums / channels such as E-Mail. and Chat.

Reviews

"Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain." - Neil Buckley

Document360, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.

Popular Business Setting

for Document360

Top Industries

  • Computer Software
  • Computer & Network Security
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Document360 Customer wins, Customer success stories, Case studies

What benefits does Document360 offer for Knowledge Management?

What benefits does Document360 offer for Sending & Publishing Communications?

What benefits does Document360 offer for Helpdesk Management?

What makes Document360 ideal for Collaboration?

How does Document360 address your Engagement Management Challenges?

22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Nibu Thomas

Associate Director

Whatfix
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas
Document360 testimonial

Nidhi Luharuwalla

CEO

Red Chilli Solutions
The support from Document360 is fabulous. They are open to feedback and to adding new features to their product. Testimonial By Nidhi Luharuwalla
CUSTOMERS TESTIMONIALS
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Nibu Thomas

Associate Director

Whatfix
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas
Document360 testimonial

Nidhi Luharuwalla

CEO

Red Chilli Solutions
The support from Document360 is fabulous. They are open to feedback and to adding new features to their product. Testimonial By Nidhi Luharuwalla

Avontus - Construction

Document360 helped Avontus improve their knowledge base. The AI-powered search in Document360 worked better than Confluence. Elliot Newton, a Technical Author at Avontus, shared this feedback. Avontu...s found Document360's features useful for their team. The solution made it easier for users to find information.

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Smadex - Marketing And Advertising

Document360 helped Smadex improve their product by quickly adding new features. Smadex values the fast response from the Document360 team. The product became more valuable to Smadex. The testimonial ...highlights the positive impact of Document360's support and feature updates.

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Ascent Pro Support - Automotive

Document360 helped Ascent Pro Support centralize their knowledge base for remote call center agents. The company needed a single place for training manuals and documentation to support their trucking... industry clients. They switched from Guru to Document360 for better affordability and powerful integrations. Features like the knowledge base widget, Microsoft Teams integration, Chrome extension, and Talk Desk integration made information easy to access. As a result, remote agents can quickly find and update information, improving support and efficiency.

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Cymulate - Information Technology And Services

Document360 helped Cymulate improve customer support resolution time. Cymulate needed a better way to organize and share product documentation. Document360 offered easy content reuse, analytics, and ...a user-friendly editor. The team can now share links to exact information customers need. Internal usage by customer success teams increased drastically. Cymulate received great feedback from customers and staff.

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Ajman University - Education

Document360 helped Ajman University improve technical support for users. The platform gave the team flexibility to resolve issues quickly and accurately. The IT support team at Document360 was open t...o suggestions and upgrade requests. Ajman University benefited from better support and responsiveness.

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EasySend - Information Technology

Document360 helped EasySend improve their documentation process. EasySend needed a central knowledge base for customers and employees. They switched from Confluence to Document360 for better governan...ce and up-to-date content. Document360's workflow, review reminders, and analytics made it easy to manage and update documents. EasySend migrated all technical documents and now uses the knowledge base for customer training and onboarding. Customers can self-serve and find answers quickly.

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Introducing Document360 2.0: AI-Powered Knowledge Base

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Peers used Document360 for knowledge management and sending & publishing communications

Document360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Document360 Limited News

Product

Scale Your Documentation Effortlessly with Eddy AI ?? Your AI Writing Assistant

Document360 introduces Eddy AI, an AI writing assistant designed to streamline documentation processes. Eddy AI helps technical writers by automating repetitive tasks, allowing them to focus on clarity and creativity. It supports multiple input types, customization options, and integrates style guides to maintain consistency. Eddy AI is scalable for various organizational needs and includes features like audit trails and role-based access.

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Product

Document360s Latest Update Redefines Documentation Processes

Document360 has launched a significant update that enhances documentation processes with new features like the Eddy AI writing agent, which automates content creation and integrates SEO keywords. The update also includes smarter search capabilities, multilingual localization, and API integration for workflow management. These improvements aim to streamline documentation, enabling faster content creation and better user experiences.

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Product

Brand New Features to Make Your Knowledge Base Interactive and Powerful

Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.

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Product

New Features for a Smarter Knowledge Base: Creation, Management, and More

Document360 has released its Spring 2025 update, introducing enhanced AI-powered features and improved user experience for its knowledge base software. The update focuses on smarter content creation, streamlined management, and a more intuitive interface for technical documentation and customer support.

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Document360 Limited Profile

Company Name

Document360 Limited

Company Website

//document360.com

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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