doxee Overview

Doxee addresses the challenge of enhancing digital customer interactions through its cloud-based technologies. It transforms data into meaningful relationships, enabling companies and public administrations to elevate their customer experience strategies. The Doxee Platform® focuses on customer communications management and document digitization, crucial for businesses aiming to streamline their digital touchpoints. By leveraging these capabilities, organizations can effectively manage customer interactions and improve engagement across various industries.

Use Cases

Customers recommend Engagement Management, Communication Management, Sales Document Management, as the business use cases that they have been most satisfied with while using doxee.

Other use cases:

  • Collaboration
  • Billing And Invoice Management
  • Cross Selling
  • Digital Marketing
  • Contact List Management
  • Customise Loyalty Program
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using doxee.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Consistency
  • Improve ROI
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doxee Use-Cases and Business Priorities: Customer Satisfaction Data

doxee works with different mediums / channels such as Video. and E-Mail.

doxee's features include Personalization, Interactive Content, Leaderboards, etc. and doxee support capabilities include 24/7 Support, AI Powered, Email Support, etc. also doxee analytics capabilities include Analytics, and Custom Reports.

doxee, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Microsoft PowerPoint, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Doxee develops cloud technologies for enhancing Digital Customer Experience. Companies and public administrations are enabled to offer valuable digital interactions.

Popular Business Setting

for doxee

Top Industries

  • Financial Services
  • Utilities
  • Manufacturing

Popular in

doxee is popular in Financial Services, Utilities, and Manufacturing and is widely used by

doxee Customer wins, Customer success stories, Case studies

What benefits does doxee offer for Engagement Management?

What benefits does doxee offer for Communication Management?

How efficiently Does doxee manage your Sales Document Management?

What benefits does doxee offer for Collaboration?

Why is doxee the best choice for Billing And Invoice Management?

11 buyers and buying teams have used Cuspera to assess how well doxee solved their Customer Experience Management needs. Cuspera uses 1243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Doxee at SAP Connect Day for Customer Experience 2026 in Vienna

Doxee participated in the SAP Connect Day for Customer Experience 2026 in Vienna, showcasing their Customer Communications Management solutions integrated with SAP technologies. They presented a case... study with swb AG, highlighting improvements in document management, process efficiency, and operational flexibility. The event underscored Doxee's commitment to enhancing digital customer experiences through innovation and integration.

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Poste Italiane - Banking - banking

Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted to reach new generations with better digital communication. They used Doxee Pvideo® to send... personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.

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A2A - Utilities - utilities

Doxee provided A2A with electronic invoicing and interactive invoice solutions. A2A is the largest Italian multi-utility, serving millions of customers. With Doxee, A2A manages 13 million electronic ...invoices and produces 3 million Bollett@Free interactive invoices each year. The system handles an average of 100,000 invoices daily. Doxee's services support A2A's digital innovation and sustainability goals.

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E.ON - Utilities - utilities

Doxee Pvideo® helped E.ON improve customer care with personalized and interactive videos. E.ON used these videos to remind customers to pay bills on time, making the payment process easier and more e...ngaging. The initiative focused on soft collection of credit and building better customer relationships. 52% of users watched the video to the end, and 37% clicked on a call to action. This digital approach reduced waste and supported E.ON’s customer-first strategy.

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Poste Italiane - Financial Services - Financial Services

Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. The solution used personalized video to explain features and encourage customers to link their IBAN for easy tran...sfers. The campaign used email and SMS for onboarding and cross-selling. 20 post offices now use video personalization, with plans to expand to over 12,800. Analytics track engagement and optimize communication.

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Sorgenia - Utilities - utilities

Doxee document experience and Doxee paperless experience helped Sorgenia digitize its customer communications and document management. Sorgenia needed a solution for Customer Communications Managemen...t and electronic invoicing. Doxee provided tools to manage document processes and digital preservation. This partnership supported Sorgenia's digital transformation and improved efficiency in handling documents for 400,000 customers.

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Doxee Booster: enhance your communications through marketing automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for doxee

What is doxee?

Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries.

It transforms the customer experience with innovative technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth.

It provides clients to design content, validate, distribute, track and archive data. Its Pweb solution allows clients to provide clickable content to customers and Pvideo allows clients to create and share video content. Doxee’s cloud-based Paperless Business Solution enables digitization of documents with electronic signature, biometrics and digital time stamping features.

What is doxee used for?

doxee is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Sales Document Management .

What are the top features of doxee?

Personalization, Interactive content and Leaderboards are some of the top features of doxee.

Who uses doxee?

doxee is used by Financial Services, Utilities and Manufacturing among other industries.

What are doxee alternatives?

Where is doxee located?

doxee is headquartered at Viale Virgilio 48/B, Modena, MO 41123, IT.
lightning

Peers used doxee for engagement management and communication management

doxee Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for doxee

Overall Risk Meter

Low Medium High

Top Failure Risks for doxee

Doxee S.p.A. News

Financial

Doxee's EBITDA Surge and Debt Cut Signal Re-Rating Setup

Doxee reported a significant operational turnaround in 2025, with a 15% revenue increase and EBITDA nearly doubling to 6.0-6.2M. The company reduced its net financial debt from 19.3M to 13.9-14.4M, driven by cost optimization and market growth. The sustainability of these improvements will be tested by upcoming 2026 guidance and Q1 results.

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Financial

Doxee S.p.A. Reports Earnings Results for the Full Year Ended December ...

Doxee S.p.A. reported its earnings for the full year ending December 31, 2025, with sales reaching EUR 32.99 million, up from EUR 28.26 million the previous year. The company achieved a net income of EUR 0.35 million, a significant improvement from a net loss of EUR 3.67 million in the prior year.

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Financial

Egm in the X-ray: Doxee announced +15% revenue in 2025

Doxee reported a 15% revenue increase in 2025, driven by growth in the DACH region and large customer acquisitions, including Bayerische Landesbank and EnBw. The Doxee Platform, a cloud-native SaaS solution, played a key role, offering advanced customer communications and experience management. The company also saw significant improvements in EBITDA and reduced net financial debt, while focusing on AI integration and expanding certifications.

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Awards

Doxee wins the Digital Sustainability Award 2025 with Hyperion

Doxee has been awarded the Digital Sustainability Award 2025 for its Hyperion tool, which measures the environmental impact of digital communication. Hyperion, validated by RINA under UNI ISO 14064-2, helped save 56,126 tons of CO2 and 310,849 trees in 2024. This award underscores Doxee's commitment to sustainable digital transformation.

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Doxee S.p.A. Profile

Company Name

Doxee S.p.A.

Company Website

https://www.doxee.com/

HQ Location

Viale Virgilio 48/B, Modena, MO 41123, IT

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