Eloquant Overview

Eloquant provides reliable and flexible business solutions. Customer relationships are managed and optimized effectively by their complementary services.

Use Cases

Customers recommend Customer Feedback Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Eloquant.

Other use cases:

  • Coaching
  • Groups Management
  • Lifetime Value Management
  • Relationship Management
  • Workflow Management
  • Channel Management
  • Offer Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Eloquant.

Other priorities:

  • Scale Best Practices
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Eloquant Use-Cases and Business Priorities: Customer Satisfaction Data

Eloquant works with different mediums / channels such as E-Mail. Text SMS. Chat etc.

Eloquant's features include Feedback Surveys. and Eloquant support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Eloquant analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The big thing of Eloquant is that it manage a 360 action : you can send email survey, SMS survey......" Peer review by Frédéric C, Product Manager chez Eloquant.com

Peer review evidence (same sources as the product rating summary)

"...Eloquant is a SaaS software for online surveys and Feedback Management that measure customer satisfaction and collect their feedback through their preferred communication channel...." Peer review
"...Eloquant, a Saas software publisher, has been supporting companies since 2001 in improving their Customer Relations...." Eloquant
"...The Contact Center solution manages all customer interactions across all channels, to optimize team productivity and customer satisfaction...." Eloquant

Eloquant, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Eloquant Customer wins, Customer success stories, Case studies

What Are the key features of Eloquant for Customer Feedback Management?

Why is Eloquant the best choice for Communication Management?

How does Eloquant address your Engagement Management Challenges?

8 buyers and buying teams have used Cuspera to assess how well Eloquant solved their Contact Center Software needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Groupe France Mutuelle - Insurance - Medium

Paris, France

France Mutuelle used Eloquant to improve member satisfaction. They kept only one physical branch and focused on a human, personalized approach. The solution helped staff deliver better service and ma...de members feel heard. France Mutuelle won a Silver Award for customer experience. They protect 130,000 people with a team of 130 employees.

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Mutuelle Nationale Territoriale (MNT) - Insurance - Large

Paris, France

MNT used Eloquant to improve customer relationship management. Adrien Simon and Thomas Laffitte from MNT shared their experience with the Eloquant solution. They focused on customer satisfaction and ...managing member and employer relations. The case highlights the implementation process and the benefits seen in client relationship handling. No specific metrics or numbers are mentioned in the content.

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Bouygues Telecom Entreprises - Telecommunications - Large

Paris, France

Bouygues Telecom Entreprises created a customer experience department to improve every step of the client journey. They used advanced feedback management tools to collect and analyze customer input a...t all key touchpoints. The feedback was shared across departments to give a full view of each client. This approach helped select and apply the best initiatives, raising both customer and employee satisfaction. The company also saw better financial performance from these changes.

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Cityway - Transportation/Trucking/Railroad - Medium

Aix-en-Provence, France

Eloquant helped Cityway, a transport outsourcing company, manage its virtual contact center. Cityway used Eloquant to pool resources and improve customer service. The solution enabled targeted respon...ses and skilled advisors for each need. Cityway gained more autonomy and optimized call center management. The company reduced costs while serving major French cities.

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Adecco Medical - Human Resources - Large

France

Adecco Medical used Eloquant to virtualize its network of 60 agencies in France. The company wanted to keep fast response times for clients, day and night, without increasing staff or costs. Eloquant... helped them centralize calls 24/7 through virtual contact hubs. This gave both clients and advisors more flexibility and quick benefits. Adecco Medical maintained high service quality and customer satisfaction.

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Crédit Agricole Sud Rhône Alpes - Banking - Large

Grenoble, France

Crédit Agricole Sud Rhône Alpes used Eloquant to improve customer satisfaction. The bank launched a program to reorganize its branches and focus on specialized advisors. This approach aimed to better... meet client needs in savings, insurance, and housing. All branches benefited from renovations. The main goal was to put customer satisfaction at the center of all activities.

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lightning

Peers used Eloquant for customer feedback management and communication management

Eloquant Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.38/5 ★

Read Reviews (6)
Custom Reports

2.00/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.38/5 ★

Read Reviews (6)
Custom Reports

2.00/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Eloquant

Top Failure Risks for Eloquant

Eloquant Profile

Company Name

Eloquant

Company Website

https://www.eloquant.com/en/

HQ Location

Levallois-Perret, Ile-de-France

Employees

1-10

Social

Linkedin Twitter

Financials

M&A