Engageware Overview

Engageware transforms customer interactions with its end-to-end engagement platform, leveraging conversational and generative AI. Businesses gain the ability to address customer needs effectively at the first interaction. This platform not only boosts sales but also automates customer service, enhancing overall customer experience. Over 700 companies rely on Engageware to streamline their engagement processes. A standout feature is its AI-driven insights, which allow for personalized customer interactions, leading to increased satisfaction and loyalty. Engageware's innovative approach ensures businesses remain competitive by meeting modern customer expectations efficiently.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Engageware.

Other use cases:

  • Meeting Management
  • Campaign Management
  • Event Management
  • Workflow Management
  • Conversion Management
  • Customer Feedback Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Engageware.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
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Engageware Use-Cases and Business Priorities: Customer Satisfaction Data

Engageware works with different mediums / channels such as Offline. Video. Events etc.

Engageware's features include Personalization, Predictive Scheduling, Alerts: Popups & Notifications, etc. and Engageware support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Engageware analytics capabilities include Analytics, and Custom Reports.

Engageware, AX Semantics, Arria NLG Studio, Article Forge, SmartBots, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Engageware helps build stronger customer relationships through appointment scheduling software. Customer experiences are enhanced at every interaction.

Engageware Customer wins, Customer success stories, Case studies

What benefits does Engageware offer for Engagement Management?

What solutions does Engageware provide for Social Media Analytics?

Why is Engageware the best choice for Collaboration?

How efficiently Does Engageware manage your Meeting Management?

What Are the key features of Engageware for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

NetUno

Engageware helped NetUno improve customer service. NetUno used Engageware to automate support and sales. The solution delivered a 90% resolution rate. NetUno also cut call center volume by half. This... made customer support faster and more efficient.

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3 Rivers Federal Credit Union - Credit Unions

Engageware helped 3 Rivers Federal Credit Union improve member engagement. The credit union used Engageware's appointment scheduling system. The system works with their digital platforms. This made s...cheduling easy and seamless for members. The solution aimed to drive member value and growth.

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Bank of Oak Ridge - Banking

Engageware's Customer Self-Service helped Bank of Oak Ridge reduce call center overload. The bank faced high call volumes and employee stress from routine questions. With Engageware, customers found ...answers online and after hours. Daily call volume dropped by over 20%. Account maintenance backlog fell by more than 66%. Technology-related questions decreased by 64%, letting staff focus on key tasks and client relationships.

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South Carolina Federal Credit Union - Banking

Engageware helped South Carolina Federal Credit Union improve member experience by making it easy to schedule appointments. Members can now book meetings at any branch or request a call at a set time.... This reduced wait times and ensured the right expert is available. Net Promoter Scores became more consistent and stayed high. Employees also found their workdays easier and more organized.

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Lowell Five Bank - Banking

Engageware helped Lowell Five Bank use digital scheduling tools. The bank wanted to improve customer service and sales. With Engageware, Lowell Five Bank saw a 123% growth in revenue. The solution ma...de it easier for customers to book appointments. This led to better customer engagement and more sales.

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Regions Bank - Banking

Engageware helped Regions Bank improve customer engagement with intelligent online appointment scheduling. The bank wanted to give customers flexible ways to book meetings and avoid long wait times. ...Engageware's solution let customers book appointments online, by phone, or in-branch, and helped employees prepare for each meeting. Since using Engageware, Regions Bank saw a steady 30% increase in appointments booked each year. Customer feedback has been very positive, and both customers and employees find the tool easy to use.

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Frequently Asked Questions(FAQ)

for Engageware

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

What are Engageware alternatives?

AX Semantics, Arria NLG Studio, Article Forge and SmartBots are popular alternatives for Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.
lightning

Peers used Engageware for engagement management and social media analytics

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware, Inc. News

Awards

Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment - Yahoo Finance

Engageware has been recognized as a Major Contender in the Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment for 2025. This recognition highlights Engageware's leadership in AI-driven customer engagement, particularly in regulated industries. The company's platform integrates AI agents, knowledge management, and appointment scheduling to deliver personalized, secure, and compliant customer interactions.

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Product

Engageware Showcases Trusted AI Platform at Money20/20 - MarTech Cube

Engageware showcased its AI-powered customer engagement platform at Money20/20, highlighting its use in regulated industries. The platform, trusted by over 600 enterprises, integrates AI agents, appointment scheduling, and knowledge management to enhance customer engagement and operational efficiency. CEO Dan OMalley emphasized the platform's role in driving AI-driven innovation and building customer loyalty in the financial sector.

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Executive

Engageware Appoints Technology Industry Veteran Dan OMalley as CEO - Engageware

Engageware has appointed Dan OMalley as CEO to lead the expansion of its AI-driven customer engagement platform. OMalley, with over 20 years of experience in financial services and technology, aims to enhance AI innovation and customer support. His leadership is expected to align Engagewares platform with evolving enterprise needs, strengthening its position as a trusted partner.

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Executive

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

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Engageware, Inc. Profile

Company Name

Engageware, Inc.

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

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Financials

SERIES E