Exelysis Contact Center Overview

Exelysis addresses the challenge of fragmented communication in contact centers by offering a unified platform. This solution integrates seamlessly with systems like AroTRON for automated dialing, enhancing debt collection workflows. Its adaptability ensures that businesses can customize the platform to fit specific needs, leading to improved customer interaction and streamlined operations. As a contender in the CTI systems space, Exelysis offers robust features that support scalable communication strategies, ultimately driving better ROI for businesses seeking efficient customer engagement solutions.

Use Cases

Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Call Recording, as the business use cases that they have been most satisfied with while using Exelysis Contact Center.

Other use cases:

  • Campaign Management
  • Groups Management
  • Telemarketing
  • Knowledge Management
  • Merger And Acquisition
  • Measuring Customer Satisfaction
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Business Priorities

Build Brand Awareness and Improve ROI are the most popular business priorities that customers and associates have achieved using Exelysis Contact Center.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
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Exelysis Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Exelysis Contact Center works with different mediums / channels such as Phone Calls.

Exelysis Contact Center's features include Recording. and Exelysis Contact Center support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Exelysis Contact Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We manage to fully integrate our custom made CRM with full feature functionality within one week including embedded call handling, agent management, outbound campaign management, groups, skills, statistics etc...." Peer review by Nick P., CTO

Exelysis Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Exelysis-contact-center is a unified platform designed for contact centers. Exelysis streamlines communication and enhances customer service efficiency.

Popular Business Setting

for Exelysis Contact Center

Top Industries

  • Financial Services
  • Computer Software
  • Banking

Popular in

  • Mid Market
  • Small Business

Exelysis Contact Center is popular in Financial Services, Computer Software, and Banking and is widely used by Mid Market, and Small Business,

Comprehensive Insights on Exelysis Contact Center Use Cases

How does Exelysis Contact Center address your Helpdesk Management Challenges?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Exelysis Contact Center solved their Contact Center Software needs. Cuspera uses 159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Telecommunications

CASE STUDY Large Call Center Customer

A large call center faced challenges with expanding its business to new locations, requiring new equipment and support. Exelysis implemented a Private Cloud infrastructure in Athens, Greece, integrat...ing all systems and connecting to telecom providers with SIP trunks. This allowed the call center to reduce operational expenses, improve ROI, and achieve economies of scale. The solution enabled central monitoring, improved procedures, and increased availability and security, supporting growth and innovation.

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Telecommunications

CASE STUDY Telecom Provider in Africa

A telecom provider in Africa faced challenges with SMS communication, as customers were overwhelmed by multiple campaigns. They wanted to switch to outbound calls for better response rates. Exelysis ...provided a solution with their Broadcast Dialer, Modular IVR, and Media Gateway. This allowed the provider to conduct effective marketing campaigns, achieve higher conversion rates, and analyze customer behavior. The solution was resilient to network issues and required minimal resources.

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Food & Beverages

CASE STUDY Snack Meals

Snack Meals, a large snack meal and coffee delivery company in Athens, Greece, faced operational challenges as it expanded. The company needed a centralized ordering system to improve control and eff...iciency. Exelysis Contact Center provided a solution by integrating all stores into a centralized system, using a central phone number and IVR application. This system improved call handling and customer service. As a result, 95% of customer calls were correctly identified and redirected, minimizing order losses and customer frustration. The centralized control boosted customer satisfaction and operational efficiency.

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Financial Services

CASE STUDY Investment Bank

An investment bank needed to modernize its telecom infrastructure to stay competitive. Their outdated system was inadequate for their needs. They chose Exelysis for a unified solution that included E...xelysis UCS and Contact Center. The solution provided features like IP PBX, conference systems, and encrypted communication. This helped the bank improve communication, comply with regulations, and stay up-to-date with technology trends.

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Construction

CASE STUDY Motor Way Customer

Motor Way Customer, an international holding group in Greece, needed a telecommunication solution for their motorway project. They chose Exelysis to provide a comprehensive telecom infrastructure. Ex...elysis implemented a system that included emergency telephony, public announcement, and toll communication systems. The solution ensured high availability and centralized management. It also provided redundancy through alternative routing. The Exelysis solution met all the customer's needs.

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Telecommunications

CASE STUDY Wind Hellas

Wind Hellas, a telecommunications company in Greece, faced challenges in efficiently communicating with customers through its retail network and call centers. To address this, Exelysis implemented it...s Contact Center solution with a custom CRM module, enabling centralized management of agents across stores and call centers. The solution included a predictive dialer for continuous communication and analytical tools for performance monitoring. As a result, Wind Hellas improved customer communication, increased retention, and maximized profits.

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lightning

Peers used Exelysis Contact Center for helpdesk management and tracking & monitoring communications

Exelysis Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (23)
Analytics

3.72/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (23)
Analytics

3.72/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Exelysis Contact Center

Top Failure Risks for Exelysis Contact Center

Exelysis. Profile

Company Name

Exelysis.

Company Website

https://www.exelysis.com/

HQ Location

London

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

NA