FastSpring Overview

FastSpring empowers software companies to expand their global reach with its all-in-one digital commerce platform. As a full-service SaaS ecommerce partner, FastSpring enables businesses to sell more effectively while maintaining a lean operation. The platform offers comprehensive solutions beyond a typical payment gateway, including global sales capabilities and tax compliance management. This allows companies to focus on product development without the burden of managing complex payment processes. FastSpring's unique selling proposition lies in its flexibility, offering both code and no-code options to suit diverse business needs. This adaptability, combined with its recognition as an industry leader, positions FastSpring as a strategic partner for SaaS, software, and game companies aiming to compete on a larger scale.

Use Cases

Customers recommend Helpdesk Management, Subscription Management, Communication Management, as the business use cases that they have been most satisfied with while using FastSpring.

Other use cases:

  • Products & Pricelist Management
  • Referral Management
  • Promotion Management
  • Advertisement
  • Billing And Invoice Management
  • License Management
  • Payment Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using FastSpring.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Launch New Products
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Increase Average Basket Value
  • Improve ROI
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Visibility
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FastSpring Use-Cases and Business Priorities: Customer Satisfaction Data

FastSpring works with different mediums / channels such as E-Mail. Display Advertisement. Promotions etc.

FastSpring's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and FastSpring support capabilities include 24/7 Support, Chat Support, Email Support, etc. also FastSpring analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- Generate and deliver license keys after the order is complete - Customer self-serve for support subscription - Great customer support (all issues are resolved as soon as possible)..." Peer review by Sergiy T., Computer Software

Peer review evidence (same sources as the product rating summary)

"...Support is very helpful and responsive with on-boarding, don't hesitate to ask them questions!...." Peer review by Jonathan K
"...Explore Global Online Payments Subscription Management + Billing...." Product Overview
"...Therefore, I do not have to worry about any of the technical issues, and can concentrate on publishing books...." Peer review by Alex W., Legal Services

FastSpring, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

FastSpring is a global full-service SaaS ecommerce partner for software companies. Companies using FastSpring can sell more, stay lean, and compete big.

Popular Business Setting

for FastSpring

Top Industries

  • Computer Software
  • Information Technology and Services
  • Publishing

Popular in

  • Small Business
  • Mid Market
  • Enterprise

FastSpring is popular in Computer Software, Information Technology And Services, and Publishing and is widely used by Small Business, Mid Market, and Enterprise.

FastSpring Customer wins, Customer success stories, Case studies

How does FastSpring facilitate Helpdesk Management?

How can FastSpring optimize your Subscription Management Workflow?

What makes FastSpring ideal for Communication Management?

What solutions does FastSpring provide for Products & Pricelist Management?

What benefits does FastSpring offer for Referral Management?

11 buyers and buying teams have used Cuspera to assess how well FastSpring solved their E-Commerce Platform needs. Cuspera uses 2040 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

inMusic - Consumer Electronics - Large

Cumberland, USA

FastSpring helped inMusic cut cart abandonment by 30%. The new ecommerce platform boosted sales by 30% in the first month. inMusic used FastSpring to offer more payment options for global buyers. The... checkout process became easier and faster. File management and fulfillment improved, leading to fewer refunds. Customer satisfaction went up with localized payment experiences.

 

BizNet Software - Computer Software - Small

Dallas, USA

FastSpring helped BizNet Software move their sales process online. Before, orders were handled manually and took over 24 hours to fulfill. This caused errors and delays for customers. With FastSpring..., BizNet automated order processing and back-office tasks. Customers now get instant order fulfillment. Customer satisfaction doubled after switching to FastSpring.

 

Out of the Park Developments - Entertainment - Small

Hamburg, Germany

FastSpring helped Out of the Park Developments switch from eSellerate to a robust ecommerce platform. The company needed a reliable solution to accept payments and support global growth. FastSpring p...rovided 24/7 uptime, localization, and strong customer support. The affiliate program helped expand marketing reach. Over 18 months, Out of the Park Developments achieved all their customer growth goals with FastSpring.

 

SocialBee - Internet - Small

Cluj-Napoca, Romania

SocialBee doubled its monthly recurring revenue each year after switching to FastSpring. The team needed a global ecommerce solution to handle payments, taxes, and VAT. FastSpring automated these pro...cesses and offered global payment methods. SocialBee could focus on building its social media SaaS platform. The partnership removed administrative burdens and supported SocialBee’s worldwide growth.

 

LinkSquares - Information Technology And Services - Medium

Boston, USA

LinkSquares used FastSpring Interactive Quotes to replace long, confusing pricing emails. The sales team saved 30 minutes per opportunity and doubled conversion rates. Prospects now test pricing opti...ons themselves, making conversations faster and clearer. Sales reps use analytics from these interactions to improve follow-ups. The new process gives prospects a visual, easy-to-understand pricing guide.

 

Connectify - Internet - Small

Philadelphia, USA

Connectify used FastSpring to move from an ad-supported model to ecommerce. FastSpring managed global payments, sales tax, and custom storefronts for Connectify. The platform helped reduce cart aband...onment and protected against fraud. Connectify saw cost savings and simplified accounting. FastSpring’s support and features enabled fast setup and ongoing growth.

What is FastSpring?

Video Thumbnail

Frequently Asked Questions(FAQ)

for FastSpring

What is FastSpring?

FastSpring is a full-service ecommerce platform that monetizes their products and services online. It is designed to help businesses manage payments, subscriptions, risks, compliance, checkout processes, billing, tax collection, and more on a centralized platform. It helps to increase revenue, boost efficiency, and eliminate complexity and risk.

It helps SaaS, software and digital content companies to manage their online stores and subscriptions and to sell globally by providing a localized experience for businesses and consumers, enabling businesses to maximize conversions, increase sales and grow business online. Organizations can accept payments via credit/debit cards, Wallets or payment gateways in compliance with Payment Card Industry Data Security Standards (PCI DSS).

FastSpring allows enterprises to customize the platform’s language according to customers' location and configure subscriptions or pricing plans with free trials, annual or monthly billing options and discounts. Additionally, it lets managers update online stores, products and prices in real-time and use the fraud monitoring and detection algorithm to block fraudulent transactions. FastSpring facilitates integration with various third-party systems such as Zapier, MailChimp and more.

What is FastSpring used for?

FastSpring is a E-Commerce Platform Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Subscription Management and Communication Management .

What are the top features of FastSpring?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of FastSpring.

Who uses FastSpring?

FastSpring is used by Computer Software, Information Technology And Services and Publishing among other industries.

What are FastSpring alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for FastSpring.

Where is FastSpring located?

FastSpring is headquartered at 801 Garden Street, Suite 201, Santa Barbara, CA 93101, US.
lightning

Peers used FastSpring for helpdesk management and subscription management

FastSpring Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (74)
Custom Reports

3.52/5

Read Reviews (217)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (74)
Custom Reports

3.52/5

Read Reviews (217)

Software Failure Risk Guidance

?

for FastSpring

Overall Risk Meter

Low Medium High

Top Failure Risks for FastSpring

FastSpring, Inc. News

Financial

LLR Partners Invests in FastSpring Digital Commerce Platform

LLR Partners has invested in FastSpring, a digital commerce platform, joining existing investor Accel-KKR. This capital will enhance FastSpring's product suite and market presence, aiding technology firms in global scaling. The partnership aims to accelerate product advancements and go-to-market strategies, reflecting a trend of private equity interest in tech-enabled service providers.

Financial

FastSpring Secures Strategic Investment

FastSpring, a digital commerce platform, has secured a strategic investment from LLR Partners, joining existing investor Accel-KKR. The funds will accelerate product innovation and expand go-to-market capabilities for its global commerce platform.

Financial

FastSpring Announces Strategic Investment from LLR Partners

FastSpring has secured a strategic investment from LLR Partners to enhance its digital commerce platform. This partnership aims to accelerate product innovation and expand FastSpring's market reach, supported by existing investor Accel-KKR. The collaboration focuses on solving key challenges for digital creators and software developers, reinforcing FastSpring's role as a leading Merchant of Record.

Product

Expand Your Reach in South Korea: Announcing Toss Pay Support on FastSpring

FastSpring has integrated Toss Pay, a leading digital wallet in South Korea, into its platform. This addition, alongside Kakao Pay, aims to enhance market reach and conversion rates by catering to the preferences of Gen Z and Millennial shoppers. FastSpring will manage localized tax, compliance, and currency conversion, improving operational efficiency and margins for businesses expanding in South Korea.

FastSpring, Inc. Profile

Company Name

FastSpring, Inc.

Company Website

https://fastspring.com/

HQ Location

801 Garden Street, Suite 201, Santa Barbara, CA 93101, US

Employees

101-250

Social

Financials

M&A