Feedbackly Overview

Feedbackly offers a unique approach to customer feedback management by integrating automated CX software with a focus on emotional insights. This platform stands out by measuring customer emotions, providing businesses with a deeper understanding of their audience. Its capabilities extend beyond traditional feedback collection, offering education and consulting services to enhance customer experience strategies. Businesses using Feedbackly can expect significant improvements in conversion rates, as evidenced by reported increases of up to 200% after a year of implementation. The platform's seamless integration with existing systems ensures that users can easily incorporate emotional insights into their current workflows, making it a valuable tool for CX professionals seeking to understand and leverage customer emotions effectively.

Use Cases

Customers recommend Customer Feedback Management, Sending & Publishing Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using Feedbackly.

Other use cases:

  • Funnel Analysis
  • Engagement Management
  • Upselling
  • Lead Analytics
  • Rating And Review Management
  • Contacts History
  • Touchpoint Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Feedbackly.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
See all business priorities See less business priorities

Feedbackly Use-Cases and Business Priorities: Customer Satisfaction Data

Feedbackly works with different mediums / channels such as E-Mail. and Text SMS.

Feedbackly's features include Feedback Surveys, Dashboard, Calculator, etc. and Feedbackly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Feedbackly analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The ease to use and manage your sales tasks with a simple feedback from customers...." Peer review by Assaid L., Gerente de Marca Microfocus HP Legacy SW

Peer review evidence (same sources as the product rating summary)

"...Collecting feedback of customers are very much time consuming...." Peer review by Aparna P., Executive, Banking
"...Publish the same survey on multiple touchpoints and watch the feedback roll in. ..." Customer Journey Mapping With Feedbackly
"...Our easy-to-understand custom analytics helps you analyze the big picture and drill down to find hot leads for sales or action points to prevent churn. ..." Turn your customer feedback into growth

Feedbackly, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.

Popular Business Setting

for Feedbackly

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feedbackly is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Feedbackly Customer wins, Customer success stories, Case studies

Why is Feedbackly the best choice for Customer Feedback Management?

What makes Feedbackly ideal for Sending & Publishing Communications?

Why is Feedbackly the best choice for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Feedbackly solved their Customer Feedback Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Stockmann - Retail - Large

Helsinki, Finland

Feedbackly helped Stockmann measure customer emotions using the Emotional Value Index (EVI®). Stockmann faced challenges with traditional KPIs and needed deeper insight into customer behavior. With F...eedbackly, they now track emotions at every stage of the customer journey, both online and in-store. This led to higher web store conversion rates and better delivery experiences. Employees are more engaged, and Stockmann can quickly identify what drives customer actions.

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Peten Koiratarvike - Retail - Medium

Finland

Feedbackly helped Peten Koiratarvike collect and analyze customer feedback across web and in-store channels. The company faced challenges in understanding real customer opinions beyond transactional ...data. With Feedbackly, they gained real-time insights into customer happiness and improved decision-making. They increased response rates by up to 7% each year. Their eCommerce revenue grew 30–40% annually, driven by better customer experience and actionable feedback.

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Kekäle - Retail - Medium

Finland

Kekäle used Feedbackly to measure customer experience in both online and physical stores. They wanted to connect customer emotions to business results and understand why customers buy. Feedbackly's E...motional Value Index (EVI®) helped them see that joy or trust increases purchase decisions by 40%. The tool let them track customer feelings at key touchpoints and quickly act on feedback. Now, Kekäle can manage their CX program and see how it drives business growth.

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IVALO.COM - Apparel & Fashion - Small

Helsinki, Finland

Feedbackly helped IVALO.COM improve customer experience on their sustainable fashion marketplace. They used popup and email surveys to collect feedback at every stage of the online shopping journey. ...In just six months, their Net Promoter Score rose by 41% and Customer Effort Score increased by 16%. Revenue grew by 28% month-to-month, and customer retention jumped from 8% to 18%. Fast feedback and actionable insights led to better product selection and happier customers.

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City of Helsinki - Government Administration - Large

Helsinki, Finland

Feedbackly Terminals are installed in all Helsinki city museums. The city collects up to 1,400 survey responses per week in multiple languages. Visitors give feedback on their overall experience and ...specific areas of the museum. The city uses KPIs like NPS and CSAT to track satisfaction. Weekly results help teams improve the visitor experience and support the Helsinki brand.

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GNP Seguros - Insurance - Very Large

Mexico City, Mexico

Feedbackly helped GNP Seguros boost customer feedback response rates to 12% in just 24 hours. Before, GNP struggled with low response rates and outdated feedback. With Feedbackly’s multichannel surve...y tool, GNP now gathers real-time feedback across many touchpoints. Managers use this data to make better decisions and improve customer experience. Employee trust in feedback has grown, leading to more accurate process changes and higher ROI.

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lightning

Peers used Feedbackly for customer feedback management and sending & publishing communications

Feedbackly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Feedbackly

Overall Risk Meter

Low Medium High

Top Failure Risks for Feedbackly

Feedbackly Oy News

Product

Releases: amir-siami/feedbackly

Releases: amir-siami/feedbackly

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Feedbackly Oy Profile

Company Name

Feedbackly Oy

Company Website

https://www.feedbackly.com/

HQ Location

Itämerenkatu 1, Helsinki, Uusimaa 20100, FI

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE