Feedbackly Overview

Feedbackly offers a unique approach to customer feedback management by integrating automated CX software with a focus on emotional insights. This platform stands out by measuring customer emotions, providing businesses with a deeper understanding of their audience. Its capabilities extend beyond traditional feedback collection, offering education and consulting services to enhance customer experience strategies. Businesses using Feedbackly can expect significant improvements in conversion rates, as evidenced by reported increases of up to 200% after a year of implementation. The platform's seamless integration with existing systems ensures that users can easily incorporate emotional insights into their current workflows, making it a valuable tool for CX professionals seeking to understand and leverage customer emotions effectively.

Use Cases

Customers recommend Customer Feedback Management, Sending & Publishing Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using Feedbackly.

Other use cases:

  • Funnel Analysis
  • Engagement Management
  • Upselling
  • Lead Analytics
  • Rating And Review Management
  • Contacts History
  • Touchpoint Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Feedbackly.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
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Feedbackly Use-Cases and Business Priorities: Customer Satisfaction Data

Feedbackly works with different mediums / channels such as E-Mail. and Text SMS.

Feedbackly's features include Feedback Surveys, Dashboard, Calculator, etc. and Feedbackly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Feedbackly analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers..." Peer review by Verified Reviewer, Computer Software, 51-200 employees, Computer Software

Feedbackly, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.

Popular Business Setting

for Feedbackly

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feedbackly is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Feedbackly Customer wins, Customer success stories, Case studies

Why is Feedbackly the best choice for Customer Feedback Management?

What solutions does Feedbackly provide for Sending & Publishing Communications?

How can Feedbackly optimize your Social Media Analytics Workflow?

11 buyers and buying teams have used Cuspera to assess how well Feedbackly solved their Customer Feedback Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Peten Koiratarvike - Retail

Feedbackly helped Peten Koiratarvike collect and analyze customer feedback for their online store. They used Feedbackly to measure customer satisfaction and improve user experience. The company saw u...p to 7% more feedback responses each year. Their eCommerce revenue grew by about 30-40% annually. Customer feedback led to better marketing and higher sales. The management team now uses customer experience data for key decisions.

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XXL - Retail

Feedbackly helps XXL, a leading Nordic sports retailer, collect customer feedback both online and in stores. XXL uses Feedbackly to find blind spots in the customer journey and gather thousands of fe...edback responses daily. The solution improves marketing focus, store operations, and online experience. XXL also collects thousands of new marketing leads through surveys. The company plans to expand Feedbackly to more stores and countries.

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GNP Seguros - Insurance

Feedbackly helped GNP Seguros collect customer feedback across many touchpoints. Before Feedbackly, GNP struggled with low response rates and outdated feedback. With Feedbackly’s multichannel survey ...tool, GNP reached customers in real time and improved feedback quality. In the first 24 hours, GNP saw a 12% response rate. Over time, response rates increased by 20%. Managers now use this feedback to make better decisions and improve customer experience.

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Jumbo - Retail

Feedbackly helped Jumbo shopping mall use brand-aligned, upbeat music to improve customer experience. The study found that when music matched the mall's brand, customer experience ratings were higher.... 41.3% of shoppers spent more than planned when listening to the new playlist. The playlist featured energetic pop music from Finnish and international artists. The results showed that music selection can increase spending and satisfaction, especially among women under 39 and families.

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Stockmann - Retail

Feedbackly and the Emotional Value Index (EVI®) helped Stockmann measure and improve emotional experience for their customers. Stockmann faced challenges with traditional CX metrics like NPS and CSAT..., which did not give deep insights. With Feedbackly, they now track emotions at every customer journey stage using EVI® surveys. This approach gives them better data on what drives customer loyalty and conversions. Stockmann saw a positive impact on revenue and business growth by focusing on emotional experience.

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IVALO.COM - Apparel & Fashion

Feedbackly helped IVALO.COM improve customer experience on their sustainable fashion marketplace. They used multi-touchpoint feedback tools like popup and email surveys to collect insights across the... customer journey. In six months, their Net Promoter Score grew by 41% and Customer Effort Score by 16%. Revenue increased by 28% month-to-month, and customer retention rose from 8% to 18%. The CX program enabled fast action on feedback and better online store performance.

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lightning

Peers used Feedbackly for customer feedback management and sending & publishing communications

Feedbackly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

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for Feedbackly

Overall Risk Meter

Low Medium High

Top Failure Risks for Feedbackly

Feedbackly Oy News

Product

Releases: amir-siami/feedbackly

Releases: amir-siami/feedbackly

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Feedbackly Oy Profile

Company Name

Feedbackly Oy

Company Website

https://www.feedbackly.com/

HQ Location

Itämerenkatu 1, Helsinki, Uusimaa 20100, FI

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE