Feedbackly Overview

Feedbackly offers a unique approach to customer feedback management by integrating automated CX software with a focus on emotional insights. This platform stands out by measuring customer emotions, providing businesses with a deeper understanding of their audience. Its capabilities extend beyond traditional feedback collection, offering education and consulting services to enhance customer experience strategies. Businesses using Feedbackly can expect significant improvements in conversion rates, as evidenced by reported increases of up to 200% after a year of implementation. The platform's seamless integration with existing systems ensures that users can easily incorporate emotional insights into their current workflows, making it a valuable tool for CX professionals seeking to understand and leverage customer emotions effectively.

Use Cases

Customers recommend Customer Feedback Management, Sending & Publishing Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using Feedbackly.

Other use cases:

  • Funnel Analysis
  • Engagement Management
  • Upselling
  • Lead Analytics
  • Rating And Review Management
  • Contacts History
  • Touchpoint Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Feedbackly.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
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Feedbackly Use-Cases and Business Priorities: Customer Satisfaction Data

Feedbackly works with different mediums / channels such as E-Mail. and Text SMS.

Feedbackly's features include Feedback Surveys, Dashboard, Calculator, etc. and Feedbackly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Feedbackly analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If there is one thing that's best about Feedbackly, it is its visual analytics...." Peer review by Verified Reviewer, Marketing and Advertising

Feedbackly, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.

Popular Business Setting

for Feedbackly

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feedbackly is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Feedbackly Customer wins, Customer success stories, Case studies

How can Feedbackly optimize your Customer Feedback Management Workflow?

How does Feedbackly facilitate Sending & Publishing Communications?

What makes Feedbackly ideal for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Feedbackly solved their Customer Feedback Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Kekäle - Retail - Retail

Kekäle used Feedbackly to measure customer experience in both online and physical stores. They wanted to understand how emotions impact buying decisions and business growth. With Feedbackly’s Emotion...al Value Index (EVI®), they tracked customer feelings at key touchpoints. They found that joy or trust increased purchase likelihood by 40% compared to irritation or sadness. The new insights helped Kekäle align their customer experience strategy with business outcomes and improve customer retention.

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Peten Koiratarvike - Retail - Retail

Feedbackly helped Peten Koiratarvike collect and analyze customer feedback across web and in-store channels. The company faced challenges in understanding real customer opinions and needed a unified ...solution. With Feedbackly, they measured satisfaction, NPS, and usability, and used real-time insights to improve marketing and store operations. They collected up to 7% more responses each year and saw annual eCommerce revenue growth of 30–40%. Customer experience data now guides key business decisions.

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GNP Seguros - Insurance - Insurance

Feedbackly helped GNP Seguros boost customer feedback response rates to 12% in just 24 hours. Before using Feedbackly, GNP struggled with low response rates and outdated feedback. The multichannel su...rvey solution let GNP collect real-time feedback across many touchpoints. Managers now use this data to improve customer service and make better decisions. Employee confidence in feedback has grown, leading to more accurate process updates.

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Banregio - Banking - Banking

Feedbackly helped Banregio set and monitor new KPIs for each branch. Before Feedbackly, Banregio struggled to collect enough customer feedback and could not track results. With Feedbackly’s multichan...nel surveys, Banregio increased response rates to 12%. The bank now gathers real-time data from branches, SMS, and email. This data lets Banregio improve service and customer attention at every branch.

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City of Helsinki - Government Administration - Government Administration

Feedbackly Terminals are installed in all Helsinki city museums. The city collects up to 1,400 survey responses per week in multiple languages. Surveys capture feedback on the overall museum experien...ce and specific facility areas. Results are analyzed weekly and shared with museum teams. KPIs like NPS and CSAT help track and improve visitor satisfaction.

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IVALO.COM - Apparel & Fashion - Apparel & Fashion

Feedbackly helped IVALO.COM improve customer experience on their sustainable fashion marketplace. They used popup and embedded surveys to collect feedback at every stage of the online shopping journe...y. In just six months, Net Promoter Score rose by 41% and Customer Effort Score increased by 16%. Revenue grew by 28% month-to-month, and customer retention jumped from 8% to 18%. Fast feedback and actionable insights led to better product selection and a smoother purchase process.

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lightning

Peers used Feedbackly for customer feedback management and sending & publishing communications

Feedbackly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Feedbackly

Overall Risk Meter

Low Medium High

Top Failure Risks for Feedbackly

Feedbackly Oy News

Product

Releases: amir-siami/feedbackly

Releases: amir-siami/feedbackly

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Feedbackly Oy Profile

Company Name

Feedbackly Oy

Company Website

https://www.feedbackly.com/

HQ Location

Itämerenkatu 1, Helsinki, Uusimaa 20100, FI

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE