Floatbot: Product updates, Customer stories, and Insights | 2026 Cuspera

Floatbot.AI deployed a GenAI-powered Voice-Based Real-Time AI Agent Assist for Union Bank of India. The solution integrated with the bank's core system and Genesys Cloud. It reduced average handling ...time by 27%. Customer complaint handling improved by 45%. Response accuracy increased to 95%. The AI Agent Assist also enabled real-time card blocking and better doorstep banking communication.
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Floatbot's Chatbot, powered by RAG Cognitive Search, helped NIC Asia process over 21% of transactions with 94.5% accuracy. The chatbot launched in just 12 weeks, transforming digital banking for over... 3 million customers. NIC Asia reduced its reliance on human agents and improved customer satisfaction. The solution enabled faster, more personalized service for banking customers.
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Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff frustration due to manual HR processes like onboarding and le...ave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
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Floatbot's Voice & Chat AI helped Mountain Peak Law Group, PC automate debt collection. The law firm processed over $310,000 in payments in just 2.5 months after launching the AI solution. Mountain P...eak specializes in creditors' rights and debt recovery. The AI-driven automation improved their collections process. The firm serves clients across several U.S. states.
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Floatbot Voice AI Agent helped Tricolor Holdings automate payment collections. Tricolor used Voice AI to collect $680,000 in payments in just 1.5 months. The company serves underserved Hispanic consu...mers in the U.S. The solution made payment collection faster and easier. Tricolor operates 55 retail centers across several states.
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Floatbot's Chatbot helped CESC, India's first fully integrated electrical utility company, improve customer support. CESC wanted to cut costs and reduce wait times for their customers. By using Float...bot’s Chatbot, CESC made their support process faster and more efficient. They achieved over 276% savings in operational costs. Customer support became 85% faster with the new solution.
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