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Fluid Topics: Use-Cases, Insights and Reviews | 2025 Cuspera

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Fluid Topics - Content delivery Platform for Self Service Portal

Fluid Topics Overview

Fluid Topics is a Content Delivery Platform that publishes technical and product documentation. It creates a self-service portal for users with its software.

Use Cases

Customers recommend Helpdesk Management, Content Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Fluid Topics.

Other use cases:

Knowledge Management
Measuring Customer Satisfaction
Sending & Publishing Communications
Document Sharing
Lead Qualification: Technographic
Customer Case Management
Lifetime Value Management

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Business Priorities

Improve ROI and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Fluid Topics.

Other priorities:

Acquire Customers

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Fluid Topics Use-Cases and Business Priorities: Customer Satisfaction Data

Fluid Topics's features include Personalization, and Ticketing. and Fluid Topics support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Fluid Topics analytics capabilities include Custom Reports, and Analytics.

Reviews

"Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers" - Elizabeth M

Fluid Topics, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fluid Topics Customer wins, Customer success stories, Case studies

How efficiently Does Fluid Topics manage your Helpdesk Management?

What makes Fluid Topics ideal for Content Management?

What benefits does Fluid Topics offer for Proposal & Quote Management?

What solutions does Fluid Topics provide for Knowledge Management?

What benefits does Fluid Topics offer for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Fluid Topics solved their E-Commerce Software needs. Cuspera uses 129 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

CUSTOMERS	TESTIMONIALS
Elizabeth M Technical Project Manager for Content Operations teradata	Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M
Sagar G Senior Director of Learning Darwinbox	Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G
Katy G Commercial Product Information Manager Vaisala	As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G

CUSTOMERS	TESTIMONIALS
Elizabeth M Technical Project Manager for Content Operations teradata	Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M
Sagar G Senior Director of Learning Darwinbox	Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G
Katy G Commercial Product Information Manager Vaisala	As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G

Darwinbox - Computer Software

Fluid Topics helped Darwinbox improve self-service for over 5,000 users. Darwinbox needed to keep up with fast product changes and user growth. They used Fluid Topics to launch a help portal in one m...onth. Users now find answers 8 out of 10 times. Employee release readiness scores rose to 4.7 out of 5. Fluid Topics made content delivery fast, easy, and personalized.

Fluid Topics Customers

Fluid Topics Customer Success team helps customers get more from their Content Delivery Platform. Customers can send product enhancement requests and get feedback from their Customer Success represen...tative. The team reviews customer sites and suggests improvements based on current features. Fluid Topics customers report a 4.8 out of 5 satisfaction rating. The service includes personalized support and regular feature updates.

Hexagon - Information Technology And Services

Fluid Topics helped Hexagon move to SaaS with faster release cycles. Hexagon used Fluid Topics to decouple documentation from product builds. The team saved up to two weeks in the documentation deliv...ery process. They reached their goal of four-week release cycles. Documentation quality and customer engagement improved. A usability test with customers gave Fluid Topics a score of 81.5, rated excellent.

HPS - Financial Services

Fluid Topics helped HPS improve their technical documentation. HPS had many versions of documents for different products and customers. This made it hard to keep information up to date and consistent.... Fluid Topics enabled HPS to use structured documentation with the DITA model. The new system made it easier to manage content for different audiences. HPS now has better organization and user experience for their documentation.

Johnson Controls - Manufacturing

Fluid Topics helped Johnson Controls unify content from 80 brands after a major merger. The company needed to manage documentation for 1 million products in 50 languages. Fluid Topics enabled fast de...ployment of 25 documentation portals and real-time publishing to 60 websites. The solution reduced IT dependency and improved user access management. Johnson Controls saw faster content migration and better user experience for both internal teams and partners.

Liebherr Mining - Manufacturing

Fluid Topics helped Liebherr Mining modernize its technical documentation. The company moved from static PDFs and paper manuals to a digital content delivery portal. This new portal unified all techn...ical content and made it easy for users to find information. The solution improved customer autonomy and engagement. It also saved on infrastructure and maintenance costs. The portal supports mobile access and self-service for global support teams.

Fluid Topics - Introduction to the Discovery Portal

Peers used Fluid Topics for helpdesk management and content management

Fluid Topics Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.91/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (10)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.91/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (10)

Software Failure Risk Guidance

for Fluid Topics

Antidot, Inc Profile

Company Name

Antidot, Inc

Company Website

https://www.fluidtopics.com/

HQ Location

58, Avenue Debourg, Lyon, Auvergne-Rhone-Alpes 69007, FR

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