Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
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Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...One of the main attractions to Fresh Relevance is the Smart Blocks, these offer a very intuitive way of engaging with not only new site visitors but also returning...." Peer review by Paul Smart, Consultant, Tapstore

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Fresh Relevance Customer wins, Customer success stories, Case studies

How does Fresh Relevance facilitate Engagement Management?

What benefits does Fresh Relevance offer for Digital Marketing?

What makes Fresh Relevance ideal for Sending & Publishing Communications?

What makes Fresh Relevance ideal for Segmentation And Targeting?

What Are the key features of Fresh Relevance for Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Neal’s Yard Remedies - Retail

Dotdigital helped Neal’s Yard Remedies boost cart abandonment email revenue by 419%. The company switched from a basic Shopify module to Dotdigital’s automated, personalized email solution. Customers... now get a tailored email 20 minutes after leaving items in their cart, plus a follow-up if they don’t buy. A/B testing with discount codes improved results. Automation campaigns now drive 25% of monthly email revenue. SMS campaigns added £68,000 in new revenue, showing strong cross-channel marketing impact.

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Animed Direct - ECommerce

Fresh Relevance helped Animed Direct boost revenue from cart abandonment emails by 1010%. The company saw a 423% increase in cart abandon send volume. Revenue per email went up by 41%. Automated emai...l revenue increased by 32%. Animed Direct used dynamic content and browse abandonment emails to drive engagement and sign-ups. The platform was quick to implement and support was helpful.

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FFX Tools - Consumer Goods

Fresh Relevance helped FFX Tools boost sales with personalized product recommendations and triggered emails. FFX saw a 34% increase in total revenue from product recommendations. Orders from recommen...dation bundles made up 5% of all orders. The average order value from recommendations grew by 49%. Bounce rates on out-of-stock pages dropped by 10%. The team saved time by automating emails and found the platform flexible and easy to use.

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Dormeo - Consumer Goods

Fresh Relevance helped Dormeo boost sales and average order value. Dormeo used product recommendations, triggered emails, and targeted popovers. Product bundle sales tripled overnight. Average order ...value increased by 10% year over year. Targeted popovers led to 79% more signups. Dormeo also improved cart and browse abandonment email flows to bring shoppers back.

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redtag.ca - Travel

Fresh Relevance helped redtag.ca recover lost revenue with booking abandonment emails. The travel agency used automated triggered emails to win back customers who browsed but did not book. They saw a... 129x return on investment. Booking abandonment revenue increased by 10%. Sales went up by 7.9% and average order value rose by 5%. The small team used Fresh Relevance to automate and scale their marketing with little extra work.

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Van Der Hout Jewelry - Retail

Fresh Relevance helped Van Der Hout Jewelry lower their cost of acquisition and boost conversions. The company saw a 10x return on investment. Product recommendations drove a 10% increase in sales, a...dding over CA$150K in revenue. Cart abandonment emails achieved a 3% conversion rate and a 33% ID rate. Monthly newsletter signups rose by 12% after switching to Fresh Relevance for data capture.

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Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
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Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE