Fusion Connect Overview

Fusion Connect offers a suite of managed services designed to enhance business communications and secure networks. This solution is tailored for businesses seeking reliable hosted collaboration tools. Fusion Connect's cloud communications tools are crafted to support dynamic business environments, ensuring seamless connectivity and collaboration. A unique feature is its 100% US-based services and support, providing businesses with a dependable resource for their communication needs. By leveraging these tools, teams can improve their collaboration efforts, leading to more efficient business operations. Fusion Connect stands out in the industry for its commitment to secure and effective business communications, making it a valuable asset for companies aiming to strengthen their internal and external connectivity.

Use Cases

Customers recommend Collaboration, Lead Qualification: Technographic, Rating And Review Management, as the business use cases that they have been most satisfied with while using Fusion Connect.

Other use cases:

  • Proposal & Quote Management
  • Helpdesk Management
  • Engagement Management
  • Contract Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Fusion Connect.

Fusion Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Fusion Connect works with different mediums / channels such as Video. Offline. Phone Calls etc.

Fusion Connect's features include Video Hosting. and Fusion Connect support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Fusion Connect analytics capabilities include Custom Reports, and Analytics.

Fusion Connect, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration tools. Businesses are connected and supported efficiently.

Popular Business Setting

for Fusion Connect

Top Industries

  • Non-Profit Organization Management
  • Financial Services
  • Legal Services

Popular in

Fusion Connect is popular in Non-Profit Organization Management, Financial Services, and Legal Services and is widely used by

Fusion Connect Customer wins, Customer success stories, Case studies

What benefits does Fusion Connect offer for Collaboration?

Wireless Vision - Retail

Fusion Connect helped Wireless Vision unify 700 stores with hosted voice and networking services. The company scaled twice as many locations per year, connecting over 400 stores with zero downtime. W...ireless Vision achieved 50% cost savings and streamlined IT operations. Fusion Connect's white-glove service and Fortinet-powered technology enabled fast, reliable deployment. The IT team could focus on critical needs while Fusion Connect managed network growth and vendor relationships.

Read more →

The Community YMCA of Monmouth County - Non Profit Organization Management

Fusion Connect Hosted Voice helped The Community YMCA of Monmouth County unify its phone systems across 17 communities. The YMCA kept its existing phone numbers and improved call transfers and mobili...ty. Staff now use over 50 calling features and save money on monthly phone bills. Cost savings from the cloud-based VoIP system support affordable programs and services. Mobility features let staff use business lines on personal phones, improving service and efficiency.

Read more →

Swim USA - Manufacturing

Fusion Connect helped Swim USA migrate from a legacy email system to Microsoft 365. The move lowered IT overhead and gave Swim USA a predictable, scalable service model. Fusion Connect managed the mi...gration and provided ongoing support. Swim USA now enjoys lower maintenance costs and improved productivity. The IT team can focus on business growth instead of maintaining old technology.

Read more →

Spot On Networks - Information Technology And Services

FusionWorks Pro from Fusion Connect helped Spot On Networks switch from their old voice provider. They needed an ACD system, call statistics, and flexible auto attendant features. Fusion Connect made... the installation fast and easy, with the system running in 20 minutes. Spot On Networks now enjoys better phone management and recommends Fusion Connect to others. Their team values the technical support and seamless integration.

Read more →

Foresite Realty - Real Estate

Fusion Connect Hosted Voice helped Foresite Realty end monthly phone system crashes. The company switched to VoIP with T1 data and saw rapid installation in just 15 business days. Voice quality impro...ved, and Auto Attendant reduced the need for a receptionist. Employees now use advanced calling tools and Visual Voicemail for better productivity. Unlimited calling costs stayed the same as the old system.

Read more →

Alicart Restaurant Group - Restaurants

Fusion Connect Call Center helped Alicart Restaurant Group handle high call volumes during the COVID-19 pandemic. The company kept kitchens open in residential areas and promoted phone-in and online ...orders for curbside pickup and delivery. Fusion Connect enabled remote staff to manage all mealtime rush calls, improving customer experience and order volume. The easy-to-use app allowed quick setup and efficient resource use. Alicart captured more business and provided a personal touch for guests, even as most locations closed.

Read more →

Fusion Connect Corporate Overview

Video Thumbnail

Fusion Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.42/5

Read Reviews (1)
Analytics

2.94/5

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.42/5

Read Reviews (1)
Analytics

2.94/5

Read Reviews (1)

Software Failure Risk Guidance

?

for Fusion Connect

Top Failure Risks for Fusion Connect

Fusion Connect News

Executive

Fusion Connect Names Ken Worcester as CRO to Drive Next Phase of Growth - PR Newswire

Fusion Connect has appointed Ken Worcester as Chief Revenue Officer to drive its revenue strategy. With extensive experience in communications and cloud services, Worcester will focus on strengthening channel partnerships and optimizing sales performance. His leadership aims to align strategy with execution, enhancing Fusion Connect's growth and partner relationships.

Product

Fusion Connect Recognized by Newsweek as One of America's Most Admired Workplaces for 2026 - The Malaysian Reserve

Fusion Connect, a leading provider of managed communications and cloud solutions, has been named one of Newsweeks Most Admired Workplaces for 2026. This prestigious honor highlights Fusion Connects efforts and commitment to cultivating an environment where employees feel engaged, appreciated and empowered to do their best work.

Awards

Fusion Connect Recognized by Newsweek as One of America's Most Admired Workplaces for 2026

Fusion Connect has been recognized by Newsweek as one of America's Most Admired Workplaces for 2026. This accolade highlights the company's commitment to fostering a positive workplace culture that enhances employee engagement and customer service. Fusion Connect's focus on employee well-being and customer experience excellence is reflected in its high Net Promoter Score and Customer Satisfaction ratings.

Awards

Fusion Connect Honored with Dual Industry Accolades for Excellence in Cloud Communications and Customer Experience

Fusion Connect has been recognized as the Top Cloud Communications Services Provider of 2025 by Telecom Business Review and received Gold in Customer Experience and Silver in Product and Services Quality from the MERIT Awards. These accolades highlight the company's commitment to delivering high-performance cloud communications solutions and exceptional customer service.

Fusion Connect Profile

Company Name

Fusion Connect

HQ Location

Employees

501-1000

Financials

PRIVATE