Gainsight Platform Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight Platform.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight Platform.
Gainsight Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Platform's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight Platform support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth." - Emily Speer Ryan
Gainsight Platform, ChurnZero, Gainsight CS, Sinch, TalkToTheManager, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight Platform is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Gainsight Platform Use Cases
How does Gainsight Platform facilitate Customer Feedback Management?
What makes Gainsight Platform ideal for Onboarding?
What Are the key features of Gainsight Platform for Automated Playbooks?
What solutions does Gainsight Platform provide for Workflow Management?
Why is Gainsight Platform the best choice for Customer Success Management?
68+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
|
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Emily Speer Ryan Director, Customer Success Operations Chef.io |
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
Paul Liebman Head of Global Customer Success Eventbrite |
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
|
Adrian Beni VP Product Infobip |
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Information Technology and Services
|
Information Technology and Services |
Case Study Dell BoomiRead More |
Information Technology and Services
|
Information Technology and Services |
Case Study Resultados DigitaisRead More |
Computer Software
|
Computer Software |
Case Study SailPointRead More |
Video
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Peers used Gainsight Platform for customer feedback management and onboarding
Gainsight Platform Competitors
Gainsight Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight Platform Integrations
Gainsight Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight Platform
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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