GhostDraft: Product updates, Customer stories, and Insights | 2026 Cuspera

GhostDraft helped United Heritage automate customer communications. The company replaced manual processes and inconsistent documents with a centralized CCM solution. GhostDraft integrated with Sapien...s Stingray and legacy systems, improving efficiency and compliance. United Heritage now delivers consistent, compliant communications faster and is ready to expand to more business areas.
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Instec and GhostDraft helped Arrowhead General Insurance speed up their market launch. Arrowhead needed a platform for small and mid-sized accounts and fast book migration. They used Instec’s self-co...nfiguration tools and GhostDraft to build custom coverages and forms. The first three states went live in under nine months. Now, the system manages about 70,000 policies across all 50 states and the District of Columbia, with a premium value close to $200 million.
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GhostDraft helped Gowlings, a large international law firm, automate document creation and standardize processes. Gowlings used GhostDraft to speed up legal document production and improve accuracy. ...The firm integrated GhostDraft into three applications in less than a year. About 70 people at Gowlings use GhostDraft, and this number is growing. Since 2013, Gowlings has generated almost one million documents and uses over 1,500 templates with GhostDraft. The solution saves time, reduces errors, and supports ongoing process improvements.
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GhostDraft helped a large US-based property and casualty insurer improve customer communications. The insurer wanted to engage customers and cut costs linked to correspondence. GhostDraft's CCM solut...ion gave business users control over document design and delivery. This led to faster, more personalized, and compliant communications. The insurer saved time and resources with optimized workflows and omnichannel delivery.
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GhostDraft delivered a cloud-based CCM and document automation solution for a leading P&C insurer. The insurer needed to personalize claims correspondence and improve adjuster efficiency. GhostDraft ...integrated in under 90 days, streamlining communications and giving business users control. The insurer cut total costs by 20% and increased speed to customer by 50%. Compliance and content control improved across all forms.
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