Globitel SpeechLog Call Recorder Overview
Globitel's Contact Center Software enhances customer interactions through advanced features tailored for telecom and customer experience sectors. This solution supports multilingual capabilities, including an Arabic AI engine, facilitating seamless communication across diverse markets. Businesses benefit from performance management automation, which drives operational excellence by optimizing agent productivity and customer satisfaction. With a proven track record and trust from numerous renowned organizations, Globitel's software addresses industry challenges by offering scalable and reliable solutions. This platform is ideal for companies seeking to improve their contact center operations and deliver superior customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Globitel SpeechLog Call Recorder .
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Globitel SpeechLog Call Recorder .
Globitel SpeechLog Call Recorder Use-Cases and Business Priorities: Customer Satisfaction Data
Globitel SpeechLog Call Recorder works with different mediums / channels such as Phone Calls.
Globitel SpeechLog Call Recorder 's features include Recording, and Personalization. and Globitel SpeechLog Call Recorder support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Globitel SpeechLog Call Recorder analytics capabilities include Analytics, and Custom Reports.
Reviews
"...SpeechLog Recording System provides comprehensive call recording that adapts to the unique operational requirements of any enterprise...." Peer review
Globitel SpeechLog Call Recorder , Exotel, Tenfold, Twilio, Plivo, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Globitel’s SpeechLog Call Recorder tracks, indexes, and retrieves call center phone calls efficiently. Learn more about seamless integration here!
Comprehensive Insights on Globitel SpeechLog Call Recorder Use Cases
Why is Globitel SpeechLog Call Recorder the best choice for Call Recording?
How can Globitel SpeechLog Call Recorder optimize your Helpdesk Management Workflow?
What makes Globitel SpeechLog Call Recorder ideal for Engagement Management?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Globitel SpeechLog Call Recorder solved their Contact Center Software needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Globitel SpeechLog Call Recorder for call recording and helpdesk management
Globitel SpeechLog Call Recorder Competitors
Globitel SpeechLog Call Recorder Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for Globitel SpeechLog Call Recorder
Overall Risk Meter
Top Failure Risks for Globitel SpeechLog Call Recorder
Globitel News
Globitel and Knowmax Announce Strategic Partnership to Revolutionize Customer Experience
Globitel and Knowmax form a strategic partnership to enhance customer experiences by integrating AI technologies with human expertise.
Globitel collaborates with a telecom operator in Saudi Arabia to Enhance Customer Experience at their branches using SpeechLog Retail
Riyadh, 26 May 2024 [Riyadh, Saudi Arabia] – Globitel, a leading provider of innovative CX and telecom solutions, is proud to announce its collaboration with one of the major telecom operators in Saudi Arabia, to expand the implementation of SpeechLog Retail across their branches.This initiative came after a successful implementation of SpeechLog Retail on a ...
The post Globitel collaborates with a telecom operator in Saudi Arabia to Enhance Customer Experience at their branches using SpeechLog Retail appeared first on Globitel.
Celebrating a Meaningful Partnership: Globitel launches WFM Retail with a major operator in KSA to manage their branches.
Riyadh, 14 May 2024 Globitel, a leading telecom solutions company, is honored to announce its impactful collaboration with a major operator in KSA to implement Workforce Management (WFM) for their shops and branches across the kingdom. The operator has been using Globitel’s Workforce Management to optimize their call center operations for more than 10 years ...
The post Celebrating a Meaningful Partnership: Globitel launches WFM Retail with a major operator in KSA to manage their branches. appeared first on Globitel.
Globitel KSA Announces Addition of Three New ISO Certifications
Riyadh – Saudi Arabia, 2024 – Globitel KSA, a leading provider of telecom and customer experience solutions, is proud to announce the addition of three new ISO certifications to its profile. The company has achieved the ISO 45001, ISO 22301, and ISO 27001 certifications, which demonstrate its commitment to safety, business continuity, and information security. ...
The post Globitel KSA Announces Addition of Three New ISO Certifications appeared first on Globitel.
Globitel Profile
Company Name
Globitel
Company Website
https://www.globitel.com/HQ Location
Karadsheh Plaza - Wasfi Al Tal Street - 3rd floor, P.O. Box 1786, Amman, 11821, JO
Employees
51-100
Social
Financials
PRIVATE
