Gnatta Product Overview

Gnatta offers a highly configurable omnichannel customer communication tool that unifies interactions across multiple platforms. Its standout feature is the seamless integration between customers, teams, suppliers, and external systems, making it a versatile choice for businesses aiming to streamline their communication strategy. Gnatta's AI-powered tools are tailored for contact centers, enhancing customer service with chatbots and quick replies. A unique aspect is its development by individuals with firsthand contact center experience, ensuring practical and user-friendly solutions. This tool is ideal for businesses seeking a cohesive communication strategy that adapts to various channels and needs.

How satisfied the customers are with Gnatta use-cases

Reviews

"...We build software for universal customer engagement...." Peer review from Gnatta

Gnatta Customer Insights, Testimonials and Case Studies

Anonymous

AI Assist by Gnatta helped a client reduce average handle time by 60 seconds during a free trial. The tool uses conversational AI to give agents instant summaries and draft responses. Agents save tim...e by quickly understanding interactions and generating replies. This improves customer service and boosts productivity in contact centres. The case highlights the impact of AI-powered tools for customer care teams.

Read on →

major UK retailer - Retail

Gnatta chatbots and quick replies helped a major UK retailer automate customer care. The retailer used quick replies during a busy month to deflect over 10,000 messages in the first month. Automation... of 21% of interactions saved £58,000 in one month. Over five months, the retailer saved £118,000. The solution improved efficiency without hurting customer experience.

Read on →

Gnatta AI Assistant Sneak Peak

Video Thumbnail
lightning

Peers used Gnatta for contact list management and communication management

Gnatta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Custom Reports

4.57/5 ★

Read Reviews (39)
Analytics

4.38/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Custom Reports

4.57/5 ★

Read Reviews (39)
Analytics

4.38/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for Gnatta

Top Failure Risks for Gnatta

Gnatta Limited Profile

Company Name

Gnatta Limited

Company Website

https://gnatta.com/

HQ Location

18 Finsbury Square, London, London EC2A 1AH, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE