Harmonie Communication Suite: Reviews, Testimonials and Expert Opinions

Harmonie Communication Suite from Sefas helped Paragon Customer Communications manage complex, high-volume print data and integrate with their Factory Management System. Paragon used the platform to ...deliver targeted, multi-channel customer communications, including print, email, SMS, and web. The solution enabled fast onboarding of 50 storecard brands, improved document personalization, and reduced production of irrelevant content. Paragon achieved cost savings, increased flexibility, and enhanced data security for its blue chip and financial clients. The platform also supported environmental goals by optimizing resources and encouraging digital channels.
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Sefas CCM Solution helped Torbay Council cut costs by over 15% in the first year, saving £75,000. The council improved document control, automated communications, and reduced manual work. Staff produ...ctivity increased and customer satisfaction rose. The council now sends over one million envelopes a year with better tracking and fewer errors. Sefas enabled electronic delivery and consistent branding across all communications.
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Citizens Bank used Sefas's Harmonie Communication Suite to redesign its document production process. The bank wanted to cut operational costs and improve customer communications. Sefas helped convert... legacy simplex documents to duplex, saving over $3 million. The solution improved address quality and brought outsourced work back in-house. Citizens Bank can now use transactional documents for marketing and cross-selling.
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Sefas Open Print helped Bank of Tokyo-Mitsubishi UFJ automate document production across Europe. The bank unified print and mailing processes, reducing manual work and improving document integrity. P...rint turnaround times dropped, and mail processing now needs fewer staff. Customers can choose which communications they receive, cutting print runs and postal costs. The bank now controls document workflows and can scale the solution globally.
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Highmark used Sefas to transform its customer communication process. They built an automated document factory to manage communications from start to finish. This helped them migrate 95% of output to ...automated processing and save millions of dollars. Highmark reduced time to market and improved business agility. They also saved over $1.4 million per year in postage by merging documents for recipients.
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Sefas helped Caisse des Dépôts save over €1 million in infrastructure and mailing costs. CDC used Sefas to consolidate document composition and design tools. The solution improved flexibility and acc...ess for both expert and business users. CDC reduced document templates from over 1,000 to less than 600. New features like legal archiving and online delivery were added. Sefas enabled CDC to better manage customer communications and regulatory needs.
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