Customer stories

Product Business Settings

HelpDocs is popular in Computer Software, Internet, and Marketing And Advertising industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Integrations

Conversion Rate Optimization
Live Chat
Help Desk
Local Marketing

HelpDocs Product Overview

HelpDocs offers AI-powered knowledge base software designed to enhance customer and team interactions. It provides a fast and flexible platform that is simple to use, allowing businesses to scale their support without increasing the support queue. The software supports brand customization and seamless integration into existing workflows, making it a natural extension of your brand. Unique features include HTML blocks within articles and hand-crafted templates that technical writers appreciate. HelpDocs also offers predictive insights to anticipate customer needs, enhancing the user experience. The Grow plan further enhances documentation capabilities.

How satisfied the customers are with HelpDocs use-cases

Reviews

"...Good access controls for visibility (draft, private link and fully published) . ...." Peer review by Beatriz D., Product Manager, Computer & Network Security

HelpDocs Customer Insights, Testimonials and Case Studies

Reckon - Accounting

HelpDocs powers Reckon's self-serve support. Reckon offers accounting software for small businesses. They use HelpDocs to make their knowledge base easy to use. This helps customers find answers fast.... The support experience feels smooth and helpful. Reckon improves customer satisfaction with HelpDocs.

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Verisk - Computer Software

HelpDocs powers Verisk's self-serve support. Verisk uses HelpDocs to help property and casualty insurers make smarter decisions about risk. The knowledge base software improves customer and team expe...rience. Verisk has over 50 years of industry expertise. The solution focuses on easy access to information and better support.

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Scoir - Computer Software

Scoir uses HelpDocs to make self-serve support easy and enjoyable. Scoir connects students, schools, and colleges to help with college and career access. HelpDocs powers their knowledge base software.... This helps Scoir give better support to users. The solution improves how students and schools find answers online.

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mijn.host - Internet

HelpDocs powers mijn.host's self-serve support. Mijn.host wanted web hosting to be easier, cheaper, and faster. They use HelpDocs knowledge base software to help customers and their team. The solutio...n makes support feel delightful for users. This improves the customer experience for their eCommerce hosting business.

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Howler - Events Services

HelpDocs powers Howler's self-serve support for events. Howler uses HelpDocs to make their knowledge base easy for customers and team members. The solution helps users find answers fast. This improve...s the support experience for event organizers and attendees. HelpDocs makes support feel simple and delightful for Howler.

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mijn.host - Internet

HelpDocs helped mijn.host improve customer support. mijn.host wanted to give better, faster help to its web hosting clients. They used HelpDocs to build a strong knowledge base. This made it easier f...or customers to find answers on their own. Support tickets dropped by 25%. Customer happiness went up by 20%. mijn.host now gives friendly, fast support and keeps customers satisfied.

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lightning

Peers used HelpDocs for knowledge management and helpdesk management

HelpDocs Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.82/5

Read Reviews (3)
Custom Reports

2.88/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.82/5

Read Reviews (3)
Custom Reports

2.88/5

Read Reviews (25)

Software Failure Risk Guidance

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for HelpDocs

Overall Risk Meter

Low Medium High

Top Failure Risks for HelpDocs

HelpDocs Ltd Profile

Company Name

HelpDocs Ltd

Company Website

//helpdocs.io

HQ Location

Iceni Court, Delft Way, England, Norwich, Norfolk NR6 6BB, GB

Employees

01-10

Social

Financials

PRIVATE