HelpDocs Overview

HelpDocs creates user-friendly knowledge base software loved by customers and teams. A 14-day free trial is offered.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using HelpDocs.

Other use cases:

  • Customer Feedback Management
  • Social Media Analytics
  • Collaboration
  • Training & Onboarding
  • Advertisement
  • Channel Marketing
  • Workflow Management
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Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using HelpDocs.

Other priorities:

  • Improve Efficiency
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HelpDocs Use-Cases and Business Priorities: Customer Satisfaction Data

HelpDocs works with different mediums / channels such as User Generated Content. and Blogs.

HelpDocs's features include Widgets, Ticketing, Personalization, etc. and HelpDocs support capabilities include 24/7 Support, Email Support, Chat Support, etc. also HelpDocs analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Highly recommend checking them out for a knowledge base solution...." Peer review by Neel D, Product Manager, Computer Software

HelpDocs, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HelpDocs

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

HelpDocs is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on HelpDocs Use Cases

Why is HelpDocs the best choice for Knowledge Management?

How can HelpDocs optimize your Helpdesk Management Workflow?

Why is HelpDocs the best choice for Sending & Publishing Communications?

What Are the key features of HelpDocs for Customer Feedback Management?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well HelpDocs solved their Help Desk needs. Cuspera uses 294 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

lightning

Peers used HelpDocs for knowledge management and helpdesk management

HelpDocs Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (3)
Custom Reports

2.88/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (3)
Custom Reports

2.88/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for HelpDocs

Overall Risk Meter

Low Medium High

Top Failure Risks for HelpDocs

HelpDocs Ltd Profile

Company Name

HelpDocs Ltd

Company Website

//helpdocs.io

HQ Location

Iceni Court, Delft Way, England, Norwich, Norfolk NR6 6BB, GB

Employees

01-10

Social

Linkedin Twitter

Financials

PRIVATE