Helpjuice Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Helpjuice.

Other use cases:

  • Content Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Capturing Leads
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Helpjuice.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Helpjuice Use-Cases and Business Priorities: Customer Satisfaction Data

Helpjuice works with different mediums / channels such as User Generated Content. and Blogs.

Helpjuice's features include Dashboard, Ticketing, SEO, etc. and Helpjuice support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Helpjuice analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website...." Peer review by Bill Mackin

Helpjuice, Cayzu Help Desk, Elevio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Helpjuice offers powerful and simple knowledge base software, trusted by over 130,000 users from companies like Amazon and Hertz. A free 14-day trial is available.

Popular Business Setting

for Helpjuice

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Helpjuice Customer wins, Customer success stories, Case studies

How efficiently Does Helpjuice manage your Knowledge Management?

How does Helpjuice facilitate Helpdesk Management?

How can Helpjuice enhance your Collaboration process?

How efficiently Does Helpjuice manage your Content Management?

What benefits does Helpjuice offer for Sending & Publishing Communications?

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Mobicom Corporation - Telecommunications

Helpjuice helped Mobicom Corporation cut new employee training time from 1 day to 2 hours. Mobicom used to train new engineers with a buddy system, which took a full day. With Helpjuice, they created... a knowledge base with detailed instructions. Now, new staff can access information quickly and easily. Employees save about 2 hours per month by not repeating explanations. Mobicom expects to lower mean time to recover by 30 minutes for network issues.

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DSI - Telecommunications

Helpjuice helped DSI improve their call center operations. DSI used Helpjuice to build a better knowledge base for their agents. This led to a 25% decrease in call handling time. DSI also saw a 30% i...ncrease in first-call resolutions and a 30% increase in QA scores. The team found information faster and gave better answers to customers. DSI is now more efficient and provides a better customer experience.

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Canopy - Internet

Helpjuice helped Canopy reduce their support tickets by 75%. Canopy used Helpjuice to build a knowledge base that answers basic customer questions. This reduced onboarding time from two days to minut...es. The time to walk customers through their first deal dropped from 3-4 hours to a process built into the knowledge base. Canopy chose Helpjuice for its easy setup and ability to import content from other FAQs.

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Virgin Mobile - Telecommunications

Helpjuice helped Virgin Mobile improve their customer self-service support. Before Helpjuice, less than 5% of customers used the knowledge base. After using Helpjuice, the self-service rate increased... by 40%, reaching 45%. Virgin Mobile chose Helpjuice for its analytics, SEO features, and easy customization. The support team can now update content quickly. This led to faster customer help and better customer experience.

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DaVita - Hospital & Health Care

Helpjuice helped DaVita organize and manage their onboarding and training materials. DaVita's team needed a better way to onboard new employees and help them learn quickly. They chose Helpjuice for i...ts features like easy organization, tagging, and user access levels. With Helpjuice, DaVita reduced onboarding time by 50%. Team members now find information faster and retain more knowledge.

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Auger - Insurance

Helpjuice helped Auger, an insurance company, reduce support requests by 80%. The time to find information in their knowledge base is now 500% quicker for users. Onboarding time for new employees dro...pped by 25%. Auger chose Helpjuice for its easy-to-use features and strong value. Most of Auger's team works in the field and benefits from Helpjuice's mobile-friendly design.

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Frequently Asked Questions(FAQ)

for Helpjuice

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.
lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED