Heroic Knowledge Base Overview

Heroic-knowledge-base is a powerful WordPress plugin that integrates seamlessly with existing themes. Trusted by over 22,462 users, it offers a 30-day money-back guarantee.

Here's the scoop on Heroic Knowledge Base! We've gathered over 103 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Heroic Knowledge Base, belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Heroic Knowledge Base is right for your needs? Our Cuspera AI engine can evaluate how Heroic Knowledge Base fits your specific business needs, industry, and context. Get your personalized assessment report today.

Heroic Knowledge Base supports business activities such as:

  • Knowledge Management

Heroic Knowledge Base can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Website User Generated Content and Blogs for these needs. As a solution, Heroic Knowledge Base's capabilities include Widgets.

Reviews

"...Heroic Knowledge Base is a knowledge base plug-in for Wordpress...." Peer review

Heroic Knowledge Base Reviews

37 buyers and buying teams have used Cuspera to assess how well Heroic Knowledge Base solved their Content Marketing needs. Cuspera uses 103 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

Business Priorities

Increase Sales & Revenue is the most popular business priority peers achieved using Heroic Knowledge Base.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , as the business use cases that they have been most satisfied while using Heroic Knowledge Base.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.72/5 ★

Read Reviews (43)

"...If you need to set up a knowledge base, you can use a plugin such as Heroic Knowledge Base...." How Your Online Business Can Nail Customer Service During the Holiday Rush
creating knowledge base

3.38/5 ★

Read Reviews (1)

"Heroic KB helped Nodored improve its customer support. Before using Heroic KB, Nodored's team answered many repeat questions through tickets and live chat. With Heroic KB, Nodored built a strong support center with helpful documentation and a powerful search tool. This made it easier for customers to find answers on their own. Nodored saw a big drop in support tickets for common questions. In one week, they had 1973 knowledge base views and only 3 ticket transfers."
PEER EXPERIENCES
Knowledge Management

4.72/5 ★

Read Reviews (43)

"...If you need to set up a knowledge base, you can use a plugin such as Heroic Knowledge Base...." How Your Online Business Can Nail Customer Service During the Holiday Rush
creating knowledge base

4.72/5 ★

Read Reviews (1)

Our AI advisor, Wyz, harnessed 103 insights from peers and experts to help you assess how these Heroic Knowledge Base use cases fit your Content Marketing needs.

Customer Stories

Nodored - Information Technology And Services - Medium

Heroic Knowledge Base helped Nodored cut down support tickets fast. Nodored switched from live chat and ticket systems to Heroic KB for better self-service. The search engine and analytics features l...et customers find answers without contacting support. In one week, Nodored saw 1,973 knowledge base views and only 3 ticket transfers. The team now works more efficiently and customers get help quicker.

Read more →

Scribbr - Consumer Services - Medium

KnowAll WordPress knowledge base helped Scribbr organize internal documentation for 30 employees and 400 freelancers. Before KnowAll, Scribbr used Google Drive, sticky notes, PDFs, and Asana, which l...ed to confusion and inefficiency. With KnowAll, Scribbr now documents support procedures, trains staff, and shares company details in one place. The team finds answers faster, new hires onboard easily, and support is more consistent. Customer reviews improved after switching to KnowAll.

Read more →

WP Simple Pay - Computer Software - Small

KnowAll helped WP Simple Pay boost article success by 44%. Before KnowAll, their documentation was hard to search and organize. The new knowledge base made articles easy to find and improved support ...efficiency. Analytics from KnowAll showed what users searched for and helped improve content. The team saw faster article creation and easier updates.

Read more →

Zero BS CRM - Computer Software - Small

KnowAll helped Zero BS CRM improve their support documentation. Before, they managed support through email and static docs, which made updates hard. With KnowAll, they built a live, easy-to-update kn...owledge base. This reduced support tickets and made it easier for customers to find answers. The team now spends less time on support and more on product development.

Read more →

When I Work - Information Technology And Services - Medium

KnowAll WordPress theme helped When I Work improve their Help Center. Before KnowAll, their support system was hard to use and limited. With KnowAll, they added custom taxonomies and a responsive des...ign. This made it easier for customers to find answers and for staff to manage content. The change let one technical writer handle all documentation, even as the company grew.

Read more →

WP Simple Pay - Internet

WP Simple Pay used the KnowAll knowledge base theme to improve their help documentation. Before KnowAll, their support pages were hard to search and not well organized. With KnowAll, they created a s...imple and searchable knowledge base. This made it easier for users to find answers and reduced support requests. WP Simple Pay saw a 44% increase in article success after using KnowAll.

Read more →

Based on peer insights

Cuspera recommends Heroic Knowledge Base for

Use Cases Knowledge Management
Medium Website, User Generated Content, Blogs
Features Widgets
Business Priority Increase Sales & Revenue
lightning

Peers used Heroic Knowledge Base to Increase sales & revenue

Peer and Expert Opinion on Features

for Heroic Knowledge Base

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.24/5 ★

Read Reviews (28)
FEATURES RATINGS AND REVIEWS
Widgets

4.24/5 ★

Read Reviews (28)

IT and Other Capabilities

for Heroic Knowledge Base

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.40/5 ★

Read Reviews (3)
Data Export

3.16/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.40/5 ★

Read Reviews (3)
Data Export

3.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.87/5 ★

Read Reviews (22)
Email Support

3.42/5 ★

Read Reviews (1)
Chat Support

3.42/5 ★

Read Reviews (1)
Phone Support

3.42/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.87/5 ★

Read Reviews (22)
Email Support

3.42/5 ★

Read Reviews (1)
Chat Support

3.42/5 ★

Read Reviews (1)
Phone Support

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.11/5 ★

Read Reviews (18)
Analytics

3.72/5 ★

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.11/5 ★

Read Reviews (18)
Analytics

3.72/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Heroic Knowledge Base

Top Failure Risks for Heroic Knowledge Base

Vendor Profile Details

Company Name

HeroThemes Ltd

Company Website

//herothemes.com

HQ Location

UK

Employees

1-10

Social

Facebook Twitter

Financials

PRIVATE