iAdvize: Use-Cases, Insights and Reviews | 2025 Cuspera

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iAdvize: Conversational Platform for Brands | Humanise ...

AI Powered

iAdvize Overview

iAdvize takes e-commerce to the next level with its AI Shopping Assistant. It's a generative AI tool that enhances customer interactions, aiming to boost conversion rates by tenfold. Over 350 brands rely on iAdvize to revamp their customer journeys, making it a go-to solution for those looking to improve online shopping experiences. The platform is known for facilitating high-quality AI-driven conversations that lead to more orders. With a focus on ease of use, iAdvize allows businesses to seamlessly integrate AI into their customer service operations, making it an attractive option for innovative e-commerce brands.

Use Cases

Customers recommend Engagement Management, Contact List Management, Collaboration, as the business use cases that they have been most satisfied with while using iAdvize.

Other use cases:

Helpdesk Management
Customer Case Management
Measuring Customer Satisfaction
Segmentation And Targeting
Direct Marketing
Conversion Management
Lead Engagement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using iAdvize.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Brand Engagement
Improve Digital And Social Presence
Increase Customer Life Time Value

See all business priorities See less business priorities

iAdvize Use-Cases and Business Priorities: Customer Satisfaction Data

iAdvize works with different mediums / channels such as Chat. Website. Mobile etc.

Reviews

"...The experts we collaborate with have a cutting edge and technical knowledge but I also want them to be able to sell and find the right words to trigger a purchase...." Peer review by Geoffroy Mailly, Marketing Manager, Ekosport

iAdvize, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

iAdvize is a conversational platform enabling over 2000 brands in 100 countries to deliver profitable human touch at scale. Trusted Generative AI enhances e-commerce experiences.

Popular Business Setting

for iAdvize

Top Industries

Information Technology and Services
Internet
Marketing and Advertising

Popular in

Small Business
Large Enterprise
Mid Market

iAdvize is popular in Information Technology And Services, Internet, and Marketing And Advertising and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on iAdvize Use Cases

How efficiently Does iAdvize manage your Engagement Management?

How can iAdvize optimize your Contact List Management Workflow?

What makes iAdvize ideal for Collaboration?

How can iAdvize enhance your Customer Case Management process?

12 buyers and buying teams have used Cuspera to assess how well iAdvize solved their Live Chat needs. Cuspera uses 217 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Retail

CASE STUDY Fnac Darty

iAdvize helped Fnac Darty improve its customer relation strategy using messaging. The case study shows how Fnac Darty used iAdvize to connect better with customers. Messaging made it easier for custo...mers to get help. Fnac Darty changed how it talks to customers. The results are shared in the case study.

Hospitality

CASE STUDY TUI.com

iAdvize Messenger helped TUI.com handle a surge in online travel requests during the pandemic. TUI.com used AI-powered chatbots to answer basic questions and deflect calls, freeing up agents to focus... on sales. The solution led to a 17.5% average conversion rate after messaging with an agent. Chat revenue per hour increased by 143%. 85% of conversations were partially or fully managed by chatbots.

Telecommunications

CASE STUDY Orange Spain

Orange Spain used the iAdvize conversational platform to improve their digital customer experience. They moved from phone-based support to an omnichannel approach with messaging, voice, and AI chatbo...ts. This change automated 67% of conversations and increased conversion rates to 16% via messaging. Customer engagement rose to 30% after proactive WhatsApp messages. The new strategy cut online customer service costs and improved sales team efficiency.

Consumer Goods

CASE STUDY Rosemood

iAdvize helped Rosemood improve customer service with messaging and AI chatbots. Rosemood used a chatbot to answer simple questions and ibbü experts for peak times. WhatsApp was added for more messag...ing options. 85.6% of customers were satisfied after talking to an expert. The average response time was 2 minutes 20 seconds. 69% of conversations were automated or partially automated.

Consumer Electronics

CASE STUDY RS Components

iAdvize's ibbü experts and NLU bot help RS Components support online customers. The solution gives expert, personalized answers and lets internal teams focus on big projects. RS Components saw 89% cu...stomer satisfaction and a 49-point NPS increase. Shoppers who chatted with ibbü experts had a 28% conversion rate and spent 30 euros more per order. For every euro spent on iAdvize, RS Components earned 8 euros.

Consumer Electronics

CASE STUDY Samsung Electronics America

Samsung Electronics America used the iAdvize conversational commerce platform to help online customers during a big rise in e-commerce traffic. COVID-19 closed most retail stores, so Samsung needed t...o answer more online questions and help shoppers buy. They launched the ePromoter program, using store associates, independent experts, and outsourced agents to cover all customer chats. This strategy made sure every customer got answers and improved the customer journey. Samsung saw higher conversion rates and net promoter scores after using the platform.

Video

iAdvize: Trusted Generated AI for E-Commerce

Peers used iAdvize for engagement management and contact list management

iAdvize Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.39/5 ★ Read Reviews (10)
Analytics	4.69/5 ★ Read Reviews (10)
Custom Reports	4.01/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.39/5 ★ Read Reviews (10)
Analytics	4.69/5 ★ Read Reviews (10)
Custom Reports	4.01/5 ★ Read Reviews (23)

Software Failure Risk Guidance

for iAdvize

Overall Risk Meter

Low Medium High

Top Failure Risks for iAdvize

iAdvize SAS News

24/06/2024

iAdvize recognized as a Strong Performer among digital customer interaction solutions by independent research firm

iAdvize recognized as a "Strong Performer" among digital customer interaction solutions by independent research firm.

iAdvize SAS Profile

Company Name

iAdvize SAS

Company Website

https://www.iadvize.com/en/

HQ Location

Nantes, France

Employees

101-250

Social

Financials

SERIES C