IBM Enterprise Content Management Overview

Enterprise content management (ECM) captures, stores, activates, analyzes, and automates business content. ECM enhances efficiency and decision-making in organizations.

Use Cases

Customers recommend Content Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using IBM Enterprise Content Management.

Other use cases:

  • Products & Pricelist Management
  • Collaboration
  • Engaging And Following Up
  • Competitive Intelligence
  • Contract Management
  • Social Media Analytics
  • Forecasting
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using IBM Enterprise Content Management.

Other priorities:

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IBM Enterprise Content Management Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Enterprise Content Management's features include Recording, and Dashboard. and IBM Enterprise Content Management support capabilities include Email Support, AI Powered, 24/7 Support, etc. also IBM Enterprise Content Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...When we use other products like record manager, content collector , BPF (or case manager) etc., the environment will become complex...." Peer review by Verified User, Team Lead in Information Technology, Insurance

IBM Enterprise Content Management, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Enterprise Content Management

Top Industries

  • Financial Services
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Enterprise Content Management is popular in Financial Services, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on IBM Enterprise Content Management Use Cases

How does IBM Enterprise Content Management address your Content Management Challenges?

How can IBM Enterprise Content Management enhance your Customer Case Management process?

What benefits does IBM Enterprise Content Management offer for Workflow Management?

How does IBM Enterprise Content Management address your Products & Pricelist Management Challenges?

What benefits does IBM Enterprise Content Management offer for Collaboration?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well IBM Enterprise Content Management solved their Content Management Systems needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
IBM Enterprise Content Management case study

Autodesk Inc.
Computer Software
Computer Software
CASE STUDY Autodesk Inc.

Autodesk improved customer response times by 99%, supporting 100,000 conversations monthly and reducing resolution time from 1.5 days to 5.4 minutes using IBM Watson Assistant.

Read More
IBM Enterprise Content Management case study

Boeing
NA
CASE STUDY Boeing

Boeing and IBM explored quantum computing to address complex aerospace engineering challenges, specifically ply composites design, involving up to 100,000 variables.

Read More
IBM Enterprise Content Management case study

Basis Technologies
Computer Software
Computer Software
CASE STUDY Basis Technologies

Basis Technologies improved DNS query performance by reducing latency by 30%, handling hundreds of billions of daily transactions efficiently with NS1 Filter Chain technology.

Read More
lightning

Peers used IBM Enterprise Content Management for content management and customer case management

IBM Enterprise Content Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for IBM Enterprise Content Management

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Enterprise Content Management

International Business Machines Corporation News

BMO Joins IBM Quantum Network to Accelerate Innovation of Financial Services - Placera

BMO joins the IBM Quantum Network to enhance financial services innovation, becoming the first Canadian bank to access IBM's quantum infrastructure, aiming to develop quantum-powered solutions and optimize investment strategies.

06/02/2025 - source

Beauty & Wellness Briefing: What L'Oral Group's new partnership with IBM means for AI ...

L'Oral Group partners with IBM to enhance AI-powered product formulation, indicating a significant industry shift. The partnership aims to leverage IBM's technology for innovative beauty solutions.

03/02/2025 - source

Walmart GoLocal integrates with IBM for efficient last-mile delivery - Investing.com

Walmart GoLocal partners with IBM to enhance last-mile delivery efficiency.

12/01/2025 - source

International Business Machines Corporation Feeds

IBM to Acquire Applications Software Technology LLC, Bolstering Oracle Expertise to Help Clients Transform Their Operations - Quantisnow

IBM plans to acquire Applications Software Technology LLC to enhance its Oracle expertise and assist clients in transforming their operations.

15/01/2025 - source

IBM to Acquire Applications Software Technology - citybiz

IBM plans to acquire Applications Software Technology, as reported by citybiz on January 16, 2025.

15/01/2025 - source

IBM to acquire Oracle consultancy Applications Software Technology - Markets Insider

IBM plans to acquire Oracle consultancy Applications Software Technology, enhancing its capabilities in Oracle-related services.

15/01/2025 - source

International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO