IBM Enterprise Content Management Overview

Enterprise content management (ECM) captures, stores, activates, analyzes, and automates business content. ECM enhances efficiency and decision-making in organizations.

Use Cases

Customers recommend Content Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using IBM Enterprise Content Management.

Other use cases:

  • Products & Pricelist Management
  • Collaboration
  • Engaging And Following Up
  • Competitive Intelligence
  • Contract Management
  • Social Media Analytics
  • Forecasting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using IBM Enterprise Content Management.

Other priorities:

See all business priorities See less business priorities

IBM Enterprise Content Management Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Enterprise Content Management's features include Recording, and Dashboard. and IBM Enterprise Content Management support capabilities include Email Support, AI Powered, 24/7 Support, etc. also IBM Enterprise Content Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is great product for content management...." Peer review by Suraj P, Software engineer

IBM Enterprise Content Management, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Enterprise Content Management

Top Industries

  • Financial Services
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Enterprise Content Management is popular in Financial Services, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on IBM Enterprise Content Management Use Cases

Why is IBM Enterprise Content Management the best choice for Content Management?

How does IBM Enterprise Content Management address your Customer Case Management Challenges?

How can IBM Enterprise Content Management optimize your Workflow Management Workflow?

How efficiently Does IBM Enterprise Content Management manage your Products & Pricelist Management?

What makes IBM Enterprise Content Management ideal for Collaboration?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well IBM Enterprise Content Management solved their Content Management Systems needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
IBM Enterprise Content Management case study

BlueBee
Health, Wellness and Fitness
Health, Wellness and Fitness
CASE STUDY BlueBee

BlueBee achieved up to 133.9% faster genomics data processing using IBM Cloud and Aspera software, supporting global expansion and flexible infrastructure for labs and service providers.

Read More
IBM Enterprise Content Management case study

Aura Cloud AB
Financial Services
Financial Services
CASE STUDY Aura Cloud AB

Aura Cloud AB's pilot of IBM watsonx.ai showed over 80% improvement in transaction insight generation for default detection using generative AI.

Read More
IBM Enterprise Content Management case study

Autodesk Inc.
Computer Software
Computer Software
CASE STUDY Autodesk Inc.

Autodesk improved customer response times by 99%, supporting 100,000 conversations monthly and reducing resolution time from 1.5 days to 5.4 minutes using IBM Watson Assistant.

Read More
lightning

Peers used IBM Enterprise Content Management for content management and customer case management

IBM Enterprise Content Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)

Software Failure Risk Guidance

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for IBM Enterprise Content Management

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Enterprise Content Management

International Business Machines Corporation News

Telkom and IBM Partner Up to Drive AI Innovation for Indonesia's Digital Transformation

Telkom and IBM have signed a Memorandum of Understanding to collaborate on AI innovation, supporting Indonesia's digital transformation.

12/01/2025 - source

Strengthening Artificial Intelligence (AI) In Indonesia, Telkom With IBM Strengthens Strategic ... - VOI

Telkom Indonesia and IBM Indonesia signed an MoU to collaborate on AI services, aiming to meet market needs and enhance Telkom's AI capabilities in Indonesia.

12/01/2025 - source

Walmart GoLocal integrates with IBM for efficient last-mile delivery - Investing.com

Walmart GoLocal partners with IBM to enhance last-mile delivery efficiency.

12/01/2025 - source

International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO