IBM Enterprise Content Management Overview

Enterprise content management (ECM) captures, stores, activates, analyzes, and automates business content. ECM enhances efficiency and decision-making in organizations.

Use Cases

Customers recommend Content Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using IBM Enterprise Content Management.

Other use cases:

  • Products & Pricelist Management
  • Collaboration
  • Engaging And Following Up
  • Competitive Intelligence
  • Contract Management
  • Social Media Analytics
  • Forecasting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using IBM Enterprise Content Management.

Other priorities:

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IBM Enterprise Content Management Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Enterprise Content Management's features include Recording, and Dashboard. and IBM Enterprise Content Management support capabilities include Email Support, AI Powered, 24/7 Support, etc. also IBM Enterprise Content Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is great product for content management...." Peer review by Suraj P, Software engineer

IBM Enterprise Content Management, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Enterprise Content Management

Top Industries

  • Financial Services
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Enterprise Content Management is popular in Financial Services, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on IBM Enterprise Content Management Use Cases

Why is IBM Enterprise Content Management the best choice for Content Management?

What solutions does IBM Enterprise Content Management provide for Customer Case Management?

How does IBM Enterprise Content Management facilitate Workflow Management?

How efficiently Does IBM Enterprise Content Management manage your Products & Pricelist Management?

What solutions does IBM Enterprise Content Management provide for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well IBM Enterprise Content Management solved their Content Management Systems needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

Financial Services

CASE STUDY The Standard

IBM Apptio helped The Standard, a financial services provider, improve IT cost transparency and align spending with business goals. The company replaced manual, spreadsheet-based processes with Appti...o, Cloudability, and Targetprocess. This shift let the IT Finance team spend 80% of their time on higher value tasks and increased IT productivity by 20%. Cloudability enabled a projected 10% reduction in cloud spend for 2023. The Standard gained better control over IT budgets and improved decision-making for digital transformation.

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Marketing and Advertising

CASE STUDY WPP

IBM Apptio Cloudability and IBM Turbonomic helped WPP gain visibility into cloud costs and reduce cloud sprawl. WPP used Cloudability to track spending across all cloud platforms and Turbonomic to au...tomate resource optimization. The company achieved a 30% reduction in yearly cloud spend and saved about USD 2 million in the first three months. Automation enabled up to 1,000 resizing actions every month. WPP built a culture of FinOps, improving collaboration between business, finance, and engineering teams.

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Telecommunications

CASE STUDY Proximus

IBM Targetprocess helped Proximus move to a scaled Agile framework. The company needed to replace old tools and manual processes. IBM Targetprocess gave them a clear view of work and strategy. Over 3...,000 users now use the tool. Teams work together better and make faster decisions. Feedback from users has been very positive.

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Information Technology and Services

CASE STUDY IBM CIO

Apptio helped the IBM CIO transform its hybrid cloud environment. The CIO needed better cost transparency and alignment between IT and business goals. Apptio's integrated suite provided insights into... IBM's $2.5 billion IT stack. The solution enabled application TCO visibility, data-driven decisions, and identification of stranded IT costs. IBM used Apptio Costing, Targetprocess, and Apptio Planning to optimize IT spend and support strategic initiatives.

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Automotive

CASE STUDY ETAS

IBM Targetprocess helped ETAS, an automotive software company, improve enterprise Agile planning. ETAS faced challenges with multiple tools and limited visibility across Agile teams. By implementing ...SAFe and IBM Targetprocess, ETAS increased adherence to strategic KPIs from 50%-60% to over 90%. The platform enabled better alignment, transparency, and efficiency. ETAS also reduced response times to customer requests and improved collaboration and productivity.

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Automotive

CASE STUDY Audi UK

IBM Cloud Consulting helped Audi UK transform its digital customer experience. Audi UK wanted to make its website more user-friendly and boost customer engagement. Working with IBM, Audi UK adopted a...gile methods and moved to Adobe Experience Manager. Developers now deliver new tools 75% faster. In 2020, Audi UK saw a 59% increase in leads, even as UK car sales dropped 29%. The new website features test-drive booking, maintenance scheduling, and better analytics, improving customer journeys and loyalty.

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lightning

Peers used IBM Enterprise Content Management for content management and customer case management

IBM Enterprise Content Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for IBM Enterprise Content Management

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Enterprise Content Management

International Business Machines Corporation News

Company

IBM to close South Bay research lab that created first inkjet printer, pioneered data mining and AI

IBM will close its South Bay research lab, known for innovations like the first inkjet printer and AI advancements, and consolidate operations into a single San Jose site.

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Product

IBM launches cloud AI service to manage complex networks

IBM launches cloud AI service to manage complex networks

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Product

IBM Launches Granite 4.0 Hybrid AI Models With Lower Memory and Hardware Costs

IBM Launches Granite 4.0 Hybrid AI Models With Lower Memory and Hardware Costs

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Product

IBM Delivers Agentic AI to Networking

IBM has launched IBM Network Intelligence, a network-native AI solution designed to tackle the complexity of modern telecommunications and enterprise networks. This offering combines analytical AI with reasoning AI, utilizing IBM Granite Time Series Foundation Models and IBM watsonx technologies. It aims to enhance network operations by automating root cause analysis, improving resilience, and enabling scalable automation through a human-AI partnership model.

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International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

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Financials

IPO