IBM Maximo Overview

IBM Maximo Application Suite offers asset management, monitoring, and predictive maintenance. It is available as managed SaaS or deployable on Red Hat OpenShift.

Use Cases

Customers recommend Workflow Management, Order Management, Performance Management, as the business use cases that they have been most satisfied with while using IBM Maximo.

Other use cases:

  • Contract Management
  • Collaboration
  • Helpdesk Management
  • Campaign Management
  • Lead Management
  • Training & Onboarding
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using IBM Maximo.

Other priorities:

  • Improve ROI
  • Manage Risk
  • Enhance Customer Relationships
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Acquire Customers
See all business priorities See less business priorities

IBM Maximo Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Maximo's features include Ticketing, Dashboard, Recording, etc. and IBM Maximo support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also IBM Maximo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We used it as our main source of workflow, allowing us to transfer tickets from one person to other depending on the responsibilities that person has...." Peer review by Employee in Information Technology

IBM Maximo, GorillaDesk, GoSpotCheck, FieldEZ, Housecall Pro, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Maximo

Top Industries

  • Utilities
  • Oil & Energy
  • Information Technology and Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

IBM Maximo is popular in Utilities, Oil & Energy, and Information Technology And Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

IBM Maximo Customer wins, Customer success stories, Case studies

Why is IBM Maximo the best choice for Workflow Management?

How can IBM Maximo optimize your Order Management Workflow?

How does IBM Maximo address your Performance Management Challenges?

What solutions does IBM Maximo provide for Contract Management?

What Are the key features of IBM Maximo for Collaboration?

13 buyers and buying teams have used Cuspera to assess how well IBM Maximo solved their Field Service Management needs. Cuspera uses 1374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Cleveland Clinic and IBM Implement Quantum Workflow for Protein Simulation

IBM and Cleveland Clinic have implemented a quantum-centric supercomputing workflow to simulate a protein's electronic structure. Using IBM's Quantum Heron r2 processor, they modeled the 303-atom Trp...-cage miniprotein, demonstrating a hybrid quantum-classical approach. This method addresses computational bottlenecks in electronic structure calculations, advancing applications in pharmaceuticals and materials science.

Read on →
 

SEI partners with IBM to deploy AI across operations

SEI has partnered with IBM to implement AI and automation across its operations. IBM Consulting will assist SEI in reviewing operational systems to automate tasks and redesign processes, using IBM's ...Enterprise Advantage platform. This collaboration aims to streamline client interactions and enhance operational efficiency.

Read on →
 

SEI Engages IBM to Accelerate Enterprise Transformation Through Agentic AI

SEI is deploying IBM's Agentic AI to enhance its enterprise transformation efforts, leveraging advanced AI capabilities to drive innovation and efficiency.

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Camping World - Retail - retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

Read on →

VIA Metropolitan Transit - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

IBM watsonx Assistant helped VIA Metropolitan Transit launch Ava, a digital agent for San Antonio riders. Ava answers over 150 common questions in English and Spanish, 24x7. Since launch, Ava has han...dled more than 41,000 conversations and assisted nearly 28,000 unique users. The solution integrates real-time bus arrival data and mapping APIs. VIA uses IBM Cloud analytics to track business KPIs and improve customer service.

Read on →

IBM CIO Organization - Information Technology And Services - information technology and services

IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and ...20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.

Read on →

Frequently Asked Questions(FAQ)

for IBM Maximo

What is IBM Maximo used for?

IBM Maximo is a Field Service Management Software mainly used by its customers to Scale Best Practices and Improve Efficiency by Workflow Management, Order Management and Performance Management .

What are the top features of IBM Maximo?

Ticketing, Dashboard and Recording are some of the top features of IBM Maximo.

Who uses IBM Maximo?

IBM Maximo is used by Utilities, Oil & Energy and Information Technology And Services among other industries.

What are IBM Maximo alternatives?

GorillaDesk, GoSpotCheck, FieldEZ and Housecall Pro are popular alternatives for IBM Maximo.

Where is IBM Maximo located?

IBM Maximo is headquartered at 1, New Orchard Road Armonk New York 10504-1722 USA.
lightning

Peers used IBM Maximo for workflow management and order management

IBM Maximo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.91/5 ★

Read Reviews (49)
Analytics

4.64/5 ★

Read Reviews (128)
Custom Reports

3.82/5 ★

Read Reviews (178)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.91/5 ★

Read Reviews (49)
Analytics

4.64/5 ★

Read Reviews (128)
Custom Reports

3.82/5 ★

Read Reviews (178)

Software Failure Risk Guidance

?

for IBM Maximo

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Maximo

International Business Machines Corporation News

Product

IBM Announces New Cybersecurity Measures to Help Enterprises Confront Agentic Attacks

IBM has launched new cybersecurity measures, including the IBM Autonomous Security service, to help enterprises combat AI-driven cyber threats. This service uses AI agents to automate vulnerability remediation and enhance security operations at machine speed, addressing the growing threat of autonomous attacks. IBM's new cybersecurity assessment helps organizations identify risks and improve their defenses against these advanced threats.

Read more →
Product

Introducing the Sterling OMS Agentic AI Activation Package from IBM Expert Labs

IBM Expert Labs has introduced the Sterling OMS Agentic AI Activation Package, a service that integrates AI agents into the Sterling Order Management System (OMS). These agents automate tasks, improve order operations, and enhance customer experiences. The package aims to reduce manual work and improve operational efficiency, promising significant reductions in call handling and order-related escalations, while boosting customer satisfaction.

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Product

IBM Planning Analytics as a Service strengthens enterprise trust with SOC 2 compliance and IRAP Protected certification

IBM Planning Analytics as a Service has achieved SOC 2 compliance and IRAP Protected certification, enhancing its security and compliance credentials. These milestones reinforce IBM's commitment to providing a secure, controlled, and audit-ready planning environment for enterprises, particularly in regulated industries. The service, available on AWS and Azure, supports governance and facilitates efficient regulatory approvals, enabling organizations to scale planning with confidence.

Read more →
Company

IBM returns to Visakhapatnam

IBM is resuming operations in Visakhapatnam, Andhra Pradesh, after a six-year hiatus, aiming to boost the region's IT sector. The company plans to employ over 500 professionals initially and targets exports worth 321 crore over three years. This move is part of Andhra Pradesh's strategy to attract global tech firms, facilitated by discussions with IBM's CEO at the World Economic Forum.

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International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO