Impero Overview

Impero offers secure live chat for website visitor communication. It can be customized to meet specific needs.

Use Cases

Customers recommend Advertisement, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Impero.

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Social Media Analytics
  • Lead Qualification: Behavioural
  • Workflow Management
  • Media Buying
  • Capturing Leads
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Impero.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Increase Average Basket Value
  • Improve ROI
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Impero Use-Cases and Business Priorities: Customer Satisfaction Data

Impero works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Impero's features include Alerts: Popups & Notifications, and Personalization. and Impero support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Impero analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Any size company with high volume customer service / call centre, who wants to increase their customer satisfaction...." Peer review from Netop

Impero, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Impero

Top Industries

  • Financial Services
  • Marketing and Advertising
  • Entertainment

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Impero is popular in Financial Services, Marketing And Advertising, and Entertainment and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Impero Use Cases

How does Impero address your Engagement Management Challenges?

How does Impero facilitate Campaign Management?

What solutions does Impero provide for Measuring Customer Satisfaction?

How does Impero facilitate Contact List Management?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Impero solved their Live Chat needs. Cuspera uses 405 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Education

CASE STUDY Fox Creek High School

Impero Education Pro helped Fox Creek High School improve classroom management and IT support. The school needed better tools than AB Tutor for device control, file sharing, and remote troubleshootin...g. Impero Education Pro was set up in just an hour. Teachers now monitor students, keep them on task, and get alerts for risky behavior. The IT team uses remote support and screen sharing to help users quickly. Impero makes technology easier for both teachers and students.

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Education

CASE STUDY Welland Park Academy

Impero Education Pro helped Welland Park Academy manage all devices from one dashboard. The school needed a remote support solution for easy device management. With Education Pro, IT staff can update... software, control devices, and monitor students from anywhere. The platform supports multiple device types and helps keep students safe online. It also saves power by switching off devices after hours. Staff praise the all-in-one tool and strong customer support.

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Education

CASE STUDY Longview Independent School District

Impero Education Pro helped Longview Independent School District manage over 5,900 devices for 8,500 students. The district needed a simple, all-in-one classroom and network management tool. Impero E...ducation Pro replaced several older systems, making device management easier for IT and teachers. Staff quickly learned the new system and used it to set up classroom controls. Teachers now customize internet and app access for each class or student. The solution improved technology use and safety for both students and staff.

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Education

CASE STUDY Annfield Plain Junior School

Impero Classroom and Impero Wellbeing helped Annfield Plain Junior School improve student safeguarding. Before Impero, the school had no central system for tracking concerns. Staff now use the softwa...re to record and monitor issues like cyber-bullying and mental health. The centralised reporting and alert features make it easier to flag and manage problems. The school can now provide better evidence to local authorities and apply for funding. Staff feel more confident discussing concerns with parents using real-time data from Impero.

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Education

CASE STUDY The Manchester College

Impero Education Pro helped The Manchester College improve online safety and classroom management. The college needed a monitoring solution that worked with their virtual desktop infrastructure. Afte...r a trial, they chose Impero Education Pro for its user-friendly features. The software enabled live thumbnail monitoring and keyword detection, helping staff spot online dangers early. Teachers and library staff gained more control, reducing IT service desk requests. The college now works closely with Impero to shape future product updates.

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Education

CASE STUDY Eastbury Community School

Impero Education Pro helped Eastbury Community School in London manage 1000 PCs with one solution. The school needed to improve efficiency, cut costs, and replace many products with one. Impero Educa...tion Pro was easy to install and use. The software helps the school meet Ofsted and KCSiE safety rules. ECS uses features like log viewing, activity tracking, and power management to save money and reduce their carbon footprint. Staff find the software user friendly and efficient.

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Video

Impero ContentKeeper Demo

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Peers used Impero for advertisement and engagement management

Impero Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.69/5 ★

Read Reviews (24)
Analytics

4.54/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.69/5 ★

Read Reviews (24)
Analytics

4.54/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Impero

Overall Risk Meter

Low Medium High

Top Failure Risks for Impero

Impero Software. Profile

Company Name

Impero Software.

Company Website

https://www.imperosoftware.com/

HQ Location

Seventh Floor, East West, Tollhouse Hill, Nottingham, UK NG1 5FS

Employees

51-100

Social

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