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Infinity Call Tracking: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Infinity Call Tracking
Brand: Infinity Call Tracking
Rating: 4.53 (268 reviews)

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Best Call Tracking Software for UK Business - infinity.co

Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

Competitive Intelligence
Channel Marketing
Lead Qualification: Technographic
Lead Qualification: Behavioural
Rating And Review Management
Campaign Management
Helpdesk Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

Improve Efficiency
Improve ROI
Acquire Customers

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Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Call Tracking Infinity Call Tracking is a cloud-based solution designed to help businesses automate processes for tracking customer interactions on various platforms including websites, emails, landing pages, brochures and more...." Peer review

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

Marketing and Advertising
Financial Services
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Infinity Call Tracking Use Cases

What makes Infinity Call Tracking ideal for Tracking & Monitoring Communications?

What solutions does Infinity Call Tracking provide for Engagement Management?

Why is Infinity Call Tracking the best choice for Advertisement?

What solutions does Infinity Call Tracking provide for Channel Marketing?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Case Studies

Entertainment

CASE STUDY Sky

Infinity helped Sky improve their customer experience on sky.com. Sky wanted a seamless, hassle-free site so customers could solve problems without calling. Infinity's call tracking and integration w...ith Adobe Analytics let Sky run AB tests and measure how changes solved customer queries. This helped Sky adapt content to be more useful and reduce calls. Sky says Infinity enabled them to better serve customers and improve their experience.

Automotive

CASE STUDY Pendragon

Infinity Conversation Analytics helped Pendragon, a major UK automotive dealership group, improve customer experience and campaign performance. Pendragon used Infinity to track calls and analyze conv...ersations, finding key trends and friction points. They saw a 63.8% reduction in cost per acquisition, a 65% drop in price sensitivity on calls, and a 66.6% reduction in common friction points at major branches. Sales and service calls increased by 12%, and unanswered calls dropped by 30%. Pendragon also improved their TrustPilot rating.

Telecommunications

CASE STUDY Vodafone

Infinity call tracking helped Vodafone track over 17,000 sales in six months. Vodafone used Infinity’s Conversation Analytics and Keyword Spotting to connect phone sales to the right affiliate partne...rs. This let them reward affiliates and promote high-value products through new channels. They saw a 7.5% call-to-purchase conversion rate, higher than any other channel. Vodafone now plans to use Infinity’s solutions for more marketing channels and to improve digital journeys.

Publishing

CASE STUDY The Telegraph

Infinity's Conversation Analytics and call tracking helped The Telegraph boost conversion rates and marketing effectiveness. The Telegraph used Infinity to track high-value calls and improve customer... experience, especially in their Travel business. They saw a 12.5% year-on-year increase in high-value calls, a 51% rise in high-value calls from organic search, and a 9% increase in enquiry calls. The solution also improved call attribution data and led to longer call durations. The Telegraph expanded Infinity's use to Financial Solutions and Subscriptions, planning further growth.

Health, Wellness and Fitness

CASE STUDY Specsavers

Infinity Conversation Analytics helped Specsavers track calls and see which marketing campaigns led to bookings. Specsavers set up Conversation Analytics in three weeks and integrated conversion data... into Search Ads 360. They analyzed over 150,000 calls to find new opportunities and improve messaging. Specsavers saw a 59% boost in PPC visits that led to calls, a 32% drop in cost per acquisition, and a 25% rise in home visit booking calls from PPC. Calls about domiciliary bookings increased by 20.5% after refining their campaign.

CASE STUDY TUI Mainstream – Cruise Deals

Infinity Tracking helped TUI Mainstream – Cruise Deals track every visitor and call on their website. They used call data to see which keywords drove phone calls. This let them optimize their PPC bud...get and measure return on ad spend. They integrated call data with Adobe Adlens for a full view of the customer journey. The solution changed how they managed PPC and improved campaign efficiency.

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Competitors

Infinity Call Tracking Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.50/5 ★ Read Reviews (28)
Analytics	4.03/5 ★ Read Reviews (18)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.50/5 ★ Read Reviews (28)
Analytics	4.03/5 ★ Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)

Data Import

3.49/5 ★

Read Reviews (16)

Software Failure Risk Guidance

for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

Financials

PRIVATE