Infobip Overview

Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.

Other use cases:

  • Onboarding
  • Loyalty Management
  • Campaign Management
  • Helpdesk Management
  • Generation Of New Leads
  • Digital Signature
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve Brand Engagement
  • Reduce Bounce
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Infobip Use-Cases and Business Priorities: Customer Satisfaction Data

Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.

Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This is the data we rely on not just for offers to customers, but targeting campaigns for sponsors as well...." Peer review by Isabella zuluaga, Content Marketing & Communications, Rappi

Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.

Popular Business Setting

for Infobip

Top Industries

  • Computer Software
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.

Infobip Customer wins, Customer success stories, Case studies

What Are the key features of Infobip for Engagement Management?

How does Infobip address your Communication Management Challenges?

How can Infobip optimize your Customer Feedback Management Workflow?

How efficiently Does Infobip manage your Onboarding?

How can Infobip enhance your Loyalty Management process?

11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

 

Telcos Must Embrace AI To Stay Relevant: Infobips Nikhil Shoorji

Infobip's Executive Director, Nikhil Shoorji, discusses the transformative impact of AI, RCS, and OTT collaborations on the telecom industry. Infobip supports telcos by offering AI-driven automation ...and omnichannel platforms, enhancing customer engagement and creating new revenue streams. The company is also leveraging partnerships to enable RCS adoption and network APIs for anti-fraud solutions, positioning itself as a key player in the telecom industry's digital transformation.

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Infobip enables Metrobank to seamlessly deploy Viber rich business messaging - Infobip

Infobip has partnered with Metrobank to deploy Viber rich business messaging, enhancing Metrobank's customer communication strategy. This integration allows Metrobank to send personalized messages wi...th rich content like images and videos, achieving up to 50% cost savings compared to traditional SMS. The collaboration aims to expand further, incorporating two-way conversational messaging to improve customer experiences.

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Press Release from Business Wire : Infobip

Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using a WhatsApp messaging solution. This initiative, powered by Infobip's Moments platform, has increas...ed online check-ins by 11%, improving passenger experience and operational efficiency. The solution will expand to other UK airports, offering multichannel capabilities for global adaptability.

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Rappi - Internet

Rappi wanted to improve how they reached their users with messages. They used Infobip to send targeted SMS campaigns. This helped them deliver messages to the right people at the right time. As a res...ult, their campaigns became more effective. They saw better engagement from their users.

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Angel One - Financial Services

Infobip helped Angel One improve customer experience with a conversational omnichannel strategy. Angel One used Infobip's customer engagement and cloud contact center solutions. This approach made co...mmunication with customers easier and faster. Angel One now connects with users on many channels. The new system supports better customer service and engagement.

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Hrvatski Telekom - Telecommunications

Infobip partnered with Hrvatski Telekom to build AI-powered conversational support solutions for telecom customers. The solution uses generative AI to improve customer engagement and automate support.... Hrvatski Telekom leverages Infobip's platform to deliver better customer experiences. The partnership focuses on transforming telecom customer journeys with advanced conversational technology.

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Start sending SMS messages to your customers with Infobip

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Frequently Asked Questions(FAQ)

for Infobip

What is Infobip used for?

Infobip is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of Infobip?

Personalization, Alerts: popups & Notifications are some of the top features of Infobip.

Who uses Infobip?

Infobip is used by Computer Software, Retail among other industries.

What are Infobip alternatives?

Attentive, ChurnZero, Alpha Anywhere and Onesignal are popular alternatives for Infobip.

Where is Infobip located?

Infobip is headquartered at London, England.
lightning

Peers used Infobip for engagement management and communication management

Infobip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Infobip

Overall Risk Meter

Low Medium High

Top Failure Risks for Infobip

Infobip Ltd. News

Partnership

Riassunto: Infobip e il MoneyGram Haas F1 Team collaborano per ...

Infobip has formed a multi-year collaboration with the MoneyGram Haas F1 Team to enhance fan engagement through digital experiences. Infobip's cloud communication platform will enable personalized, real-time interactions using technologies like Rich Communication Services and WhatsApp, powered by AI, to connect fans more closely with the team's activities.

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Executive

Infobip strengthens leadership to drive growth and innovation

Infobip has announced key leadership changes effective January 1, 2026, to support its growth and innovation strategy. Kreso Zmak becomes Chief Innovation Officer, focusing on AI adoption. Ante Pamukovic is named Chief Revenue Officer, emphasizing automation and global alignment. Veselin Vukovic joins the Board as Chief Alliances Officer, and Igor Dvorsak is promoted to Senior VP of Operations, enhancing regional coordination.

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Awards

[PRNewswire] Infobip strengthens leadership to drive growth and innovation - Yonhap News Agency

Infobip has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is noted for its Completeness of Vision and Ability to Execute. Infobip's omnichannel platform supports voice, SMS, email, and RCS, and it collaborates with companies like Deutsche Telekom and NVIDIA to advance AI and communication technologies.

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Awards

Infobip has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS)

Infobip has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is noted for its Completeness of Vision and Ability to Execute. Infobip's omnichannel platform supports voice, SMS, email, and RCS, and it collaborates with major companies like Microsoft and Uber.

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Infobip Ltd. Profile

Company Name

Infobip Ltd.

Company Website

https://www.infobip.com/

HQ Location

London, England

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE