InputKit Overview

InputKit addresses the challenge of enhancing customer experience and employee performance by providing a comprehensive feedback management solution. Businesses leverage InputKit to gather actionable insights from customer interactions, enabling them to refine service delivery and boost satisfaction. The platform supports organizations in tracking employee performance, offering a dual advantage in customer and employee experience management. With over 1,000 satisfied clients worldwide, InputKit demonstrates its effectiveness in diverse industries. Its focus on real-time feedback collection and analysis helps companies make informed decisions, ultimately driving customer loyalty and improving ROI.

Use Cases

Customers recommend Collecting Feedback, Public Relations, Rating And Review Management, as the business use cases that they have been most satisfied with while using InputKit.

Other use cases:

  • Engaging And Following Up
  • Cross Selling
  • Generation Of New Leads
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using InputKit.

Other priorities:

  • Improve Customer Satisfaction
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InputKit Use-Cases and Business Priorities: Customer Satisfaction Data

InputKit works with different mediums / channels such as Social Media. and Facebook.

InputKit's features include Embedded Survey Forms. and InputKit support capabilities include 24/7 Support, Email Support, Chat Support, etc. also InputKit analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It's really easy to use and it helps us to get honest feedback from our customers...." Peer review by Marc Antoine D., Founder, Internet

InputKit, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InputKit facilitates and automates customer satisfaction processes, enhancing retention and SEO. Features include automated surveys, proactive notifications, employee evaluation, and performance comparisons.

Popular Business Setting

for InputKit

Top Industries

  • Marketing and Advertising
  • Internet
  • Government Administration

Popular in

  • Small Business
  • Enterprise

InputKit is popular in Marketing And Advertising, Internet, and Government Administration and is widely used by Small Business, and Enterprise,

InputKit Customer wins, Customer success stories, Case studies

What benefits does InputKit offer for Collecting Feedback?

How can InputKit enhance your Public Relations process?

How can InputKit enhance your Rating And Review Management process?

What benefits does InputKit offer for Engaging And Following Up?

Béton Surface - Construction

InputKit helped Béton Surface automate customer surveys and save 5 hours of management time each month. The company saw a 10.3x increase in Google reviews per month and achieved a 71% response rate. ...With a $3,000 annual investment, Béton Surface gained $30,000 in extra revenue, showing a 10x ROI. The solution improved their SEO and service quality by generating more online reviews.

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Café Liégeois Canada Inc. - Restaurants

InputKit helped Café Liégeois Canada Inc. boost its Google rating from 4.3 to 4.7 stars. The store collected 680 new reviews, growing from 116 to 796. InputKit identified 70 unhappy customers and hel...ped recover 25% of them. The business saw a 167x return on investment and a 43% increase in return per dollar spent on Google Ads. Over 1,200 customer interactions improved loyalty and follow-up.

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Ekinox Clinic - Health, Wellness And Fitness

InputKit helped Ekinox Clinic collect more Google reviews and improve patient satisfaction. The clinic saw a 100% satisfaction rate after using InputKit surveys. Online reviews increased by 60% in a ...few months. Ekinox Clinic now gets 8.7 times more Google reviews each month. The response rate is 66% and their NPS score is 88 since using InputKit.

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Honda Lallier Ste-Foy - Automotive

InputKit helped Honda Lallier Ste-Foy collect 12 times more Google reviews each month. The dealership used InputKit to track customer satisfaction and manage feedback faster. They generated 487 new r...eviews, going from 618 to 1105. The team saved $60,000 by detecting unhappy customers early. InputKit also made it easier to recruit employees and improved online reputation. The platform gave managers real-time insights and reduced negative Google reviews.

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HydroSolution - Residential Services

InputKit helped HydroSolution improve its online reputation. The company started with a 3.5-star Google rating and only 600 reviews. After using InputKit, their rating increased to 4.4 stars and revi...ews grew to 6,000. The conversion rate rose from 38% to 43%, a 13% increase. Churn rate dropped by 12%. HydroSolution achieved a 615x return on investment with InputKit.

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Kinatex Sports Physio - Health, Wellness And Fitness

InputKit helped Kinatex Sports Physio improve their Google rating from 4.5 to 4.8. The number of Google reviews grew from 164 to 724, a 4x increase. The response rate increased by 50%. Staff saved ti...me managing reviews and tracking satisfaction. The platform made it easy to spot unhappy customers and respond quickly. Kinatex saw better customer service and a stronger online reputation.

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InputKit Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.34/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for InputKit

Top Failure Risks for InputKit

Input Kit Inc. Profile

Company Name

Input Kit Inc.

Company Website

https://www.inputkit.io/fr/

HQ Location

Longueuil, Quebec

Employees

01-10

Social

Facebook Linkedin

Financials

PRIVATE