InterCall Overview

Intercall, a part of West Technology Group LLC, provides innovative cloud-based solutions. These solutions connect people and organizations effectively and meaningfully.

Use Cases

Customers recommend Collaboration, Conference Call Management, Sales Call Management, as the business use cases that they have been most satisfied with while using InterCall.

Other use cases:

  • Engaging And Following Up
  • Social Media Analytics
  • Lead Qualification: Technographic
  • Communication Management
  • Marketing Mix
  • Event Management
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using InterCall.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

InterCall Use-Cases and Business Priorities: Customer Satisfaction Data

InterCall works with different mediums / channels such as Offline. Video. Events etc.

InterCall's features include Recording, and Video Hosting. and InterCall support capabilities include 24/7 Support, Phone Support, Email Support, etc. also InterCall analytics capabilities include Custom Reports, and Analytics.

Reviews

"...InterCall provides a unique platform through which companies can engage with their clients-without requiring that they leave their offices...." Peer review by Tim Minahan, Chief Marketing Officer, SAP Ariba

Peer review evidence (same sources as the product rating summary)

"...It is sometimes difficult for end-users and also for support to use more than one solution for collaboration...." Peer review by Beth S, Operational Controller
"...With a 99.99% uptime and 24/7 operator support, you can rely on InterCall Reservationless-Plus for your most important conference calls...." InterCall Collaboration Cloud
"...Intercall allowed great scheduling for meetings and offered the advantage of sharing files, powerpoints, and a number of other presentations...." Peer review by User

InterCall, FreeConferenceCall.com, LoopUp, Zoho Meeting, Arrangr, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for InterCall

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

InterCall is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

InterCall Customer wins, Customer success stories, Case studies

What solutions does InterCall provide for Collaboration?

What makes InterCall ideal for Conference Call Management?

What Are the key features of InterCall for Sales Call Management?

What solutions does InterCall provide for Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well InterCall solved their Team Collaboration needs. Cuspera uses 255 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

AT&T - Telecommunications - Very Large

Intrado and AT&T Beef Up Partnership

Dallas, USA

Intrado and AT&T have strengthened their partnership to enhance emergency communications using Intrado's NG Nexus platform. This collaboration aims to improve emergency routing, location accuracy, an...d compliance with NG 9-1-1 regulations. AT&T customers will benefit from optimized emergency response capabilities, aligning with FCC's updated requirements for modernizing emergency systems.

Read on →
 

Intrado Enhances Cybersecurity Operations with Palo Alto Networks Unit 42 Managed XSIAM

Intrado has enhanced its cybersecurity operations by adopting Palo Alto Networks Unit 42 Managed XSIAM for its Security Operations Center. This collaboration aims to bolster Intrado's emergency commu...nication systems by providing 24/7 monitoring, threat detection, and rapid response capabilities. The integration reduces detection and resolution times, ensuring robust protection against evolving cyber threats.

Read on →
 

Palo Alto Networks

Intrado Enhances Cybersecurity Operations with Palo Alto Networks Unit ...

Intrado has enhanced its cybersecurity operations by adopting Palo Alto Networks Unit 42 Managed XSIAM to power its Security Operations Center. This partnership strengthens Intrado's ability to safeg...uard its emergency response systems, reducing threat detection and response times to under two minutes for 98% of cases. The integration supports Intrado's commitment to maintaining resilient and reliable emergency communications.

Read on →
 

State of North Dakota - Government Administration - Large

Bismarck, USA

The State of North Dakota used Intrado technology to upgrade its GIS data for Next Generation 911 (NG911) readiness. They faced challenges like synchronizing MSAG data across counties and building a ...statewide GIS workflow. The team had limited time, staff, and GIS expertise. Intrado helped North Dakota develop in-house GIS skills without hiring full-time specialists. The project enabled quick and efficient migration to GIS-based MSAGs for better location validation and routing.

Hamilton County Communications Center - Government Administration

Hamilton County Communications Center used Intrado VIPER and Power 911 to improve their 911 call handling. They set up 20 fixed workstations and 15 more for backup and training. They also used laptop...s to manage 911 calls from anywhere, even outside the main center. The laptops helped with both daily work and live training. The director praised Intrado for great customer service and reliable technology.

Winchester Public Schools - Education

Winchester Public Schools wanted to keep students and faculty safe. They needed to be ready for accidents and injuries on campus. They used Intrado Safety Shield to help manage safety and incidents. ...The case study explains how they handled two medical situations at school. The technology helped them respond quickly and protect their community.

lightning

Peers used InterCall for collaboration and conference call management

InterCall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for InterCall

Overall Risk Meter

Low Medium High

Top Failure Risks for InterCall

Intrado Life & Safety, Inc. News

Product

Intrado OneAlertâ„¢, Now Available in French, Extends Emergency Readiness for Multilingual Enterprises - The Globe and Mail

Intrado has expanded its OneAlert platform to include a French interface, enhancing emergency readiness for multilingual enterprises. The platform centralizes mass notifications, supporting various endpoints and integrating with existing communication systems. It serves sectors like education, government, and healthcare, offering both emergency and non-emergency communication capabilities.

Product

Intrado ERS is Now Available for Cisco Webex Calling Multi-Tenant

Intrado's Emergency Routing Service (ERS) is now integrated with Cisco Webex Calling Multi-Tenant, allowing organizations to select their E9-1-1 provider independently. The service supports accurate location tracking and emergency call routing, enhancing emergency preparedness with features like real-time notifications and geofenced alerts.

Product

Intrado OneAlert™ Introduces French Language Support for Critical Communications

Intrado's OneAlertâ„¢ platform now supports French, enhancing its critical communication capabilities for organizations in French-speaking and bilingual environments. This update allows enterprises, schools, government agencies, and healthcare facilities across Canada and North America to deliver timely emergency notifications in both English and French, improving usability and adoption.

Product

Intrado’s Emergency Routing Service Now Integrated with Webex Calling Multi-Tenant to Advance E911 Compliance

Intrado has integrated its Emergency Routing Service (ERS) with Webex Calling Multi-Tenant to enhance E911 compliance. This integration, available through Cisco's SolutionsPlus Program, aids enterprises in meeting federal emergency calling regulations while improving employee safety. It supports accurate emergency call routing and location delivery across distributed work environments.

Intrado Life & Safety, Inc. Profile

Company Website

//intrado.com

HQ Location

7600 Chevy Chase Dr # 201, Austin, Texas 78752-1581, US

Employees

10001+

Social

Financials

PRIVATE