IntouchSurvey Overview
Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.
IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data
IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.
IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.
Reviews
"The Intouch platform helps us take measurable actions that allow us to better achieve business goals." - Parker's Kitchen
Peer review evidence (same sources as the product rating summary)
"...Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping services operational and compliance audit services event marketing automation software LiaCX is the customer experience management software in the Intouch Insight portfolio...." Peer review
"...Key touchpoints in their buyer journey include gas pump, convenience store, car wash, online and mobile app (loyalty program), and call center. ..." Case Study Large convenience and gas retailer
"...To further engage wholesale customers, their contact center started initiating outreach campaigns throughout the year, encouraging their over 30,000 licensed customers to provide feedback via the phone or online. ..." Case Study Leading beer retailer
IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for IntouchSurvey
Top Industries
- Retail
- Food & Beverages
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Large Enterprise
IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.
IntouchSurvey Customer wins, Customer success stories, Case studies
What Are the key features of IntouchSurvey for Collecting Feedback?
How can IntouchSurvey enhance your Helpdesk Management process?
How does IntouchSurvey address your Engaging Conversational Surveys Challenges?
Why is IntouchSurvey the best choice for Event Management?
11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B |
|
|
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Parker's Kitchen |
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
Andrew B Process Integration Manager Parkland Fuel Corporation |
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B |
|
Andrew B Process Integration Manager Parkland Fuel Corporation |
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B |
ABC Fine Wine & Spirits - Retail
Concept Hotels - Hospitality
Large convenience and gas retailer - Retail
Leading beer retailer - Retail
Intouch CX Intelligence Platform
Peers used IntouchSurvey for Collecting feedback and helpdesk management
IntouchSurvey Competitors
IntouchSurvey Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
Software Failure Risk Guidance
?for IntouchSurvey
Overall Risk Meter
Top Failure Risks for IntouchSurvey
Intouch Insight Ltd. News
INTOUCH INSIGHT ANNOUNCES Q2 2026 FINANCIAL RESULTS - TradingView
Intouch Insight announced its Q2 2026 financial results, reporting an 8% revenue increase driven by growth in SaaS and merchandising services. The company achieved earnings from operations of $54,361, reversing a prior year loss. Despite a decrease in gross margin, Intouch Insight remains focused on doubling its business by 2028 through organic growth and strategic investments.
Intouch Insight Announces Strategic Expansion into the Grocery Sector ...
Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary grocery industry research study. This collaboration will be showcased at the GroceryNEXT conference, positioning Intouch in front of key grocery sector decision-makers. The initiative aims to leverage Intouch's success in petro convenience and QSR industries to capture the grocery market.
Intouch Insight's 2026 Emerging Experiences Report
Intouch Insight released its 2026 Emerging Experiences Study, highlighting that reliability and operational consistency in mobile ordering are more crucial than speed for customer satisfaction. The study emphasizes the importance of efficient order flow and human interaction in enhancing the customer experience. Intouch Insight suggests that brands should focus on improving order readiness, standardizing pickup processes, and investing in service training to bridge the gap between digital convenience and operational execution.
Intouch Insight Study Finds Mobile Ordering Success Hinges on Reliability, Not Speed
Intouch Insight's 2026 Emerging Experiences Study highlights that mobile ordering success depends on reliability and operational consistency rather than speed. The study, based on evaluations across nine major quick-service restaurant brands, reveals that late orders significantly reduce customer satisfaction. It emphasizes the importance of efficient order flow, clear pickup processes, and positive employee interactions to enhance customer experience and trust.
Intouch Insight Ltd. Profile
Company Name
Company Website
https://www.intouchinsight.com/HQ Location
Ottawa, ON
Employees
251-500
Social
Financials
IPO
