Invenna Overview

The Data Agency offers a suite of brands focused on technology, data, and analytics, forming collaborative partnerships to tackle complex challenges. This approach helps organizations achieve their desired 'return on data.' By leveraging a Customer Data Platform, businesses can integrate and analyze data from various sources, enabling more informed decision-making and personalized customer experiences. This capability supports growth by enhancing data-driven strategies, improving customer engagement, and optimizing marketing efforts. The Data Agency's expertise in data analytics ensures that companies can effectively harness the power of their data to drive business success.

Use Cases

Customers recommend Customer Case Management, Funnel Analysis, Campaign Management, as the business use cases that they have been most satisfied with while using Invenna.

Other use cases:

  • Engaging And Following Up
  • Helpdesk Management
  • Touchpoint Management
  • Contact List Management
  • Lead Management
  • Lifetime Value Management
  • Channel Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Invenna.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Invenna Use-Cases and Business Priorities: Customer Satisfaction Data

Invenna works with different mediums / channels such as Offline.

Invenna's features include Personalization. and Invenna support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Invenna analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...In this customer case study we ll explain how Invenna enabled Robeco to benefit from one central marketing data warehouse with a complete and accurate customer view. ..." Creating one central data warehouse and a complete customer view for Robeco
"...Analysis Big data Analysis Digital Analysis Big data Analysis Digital Analysis Digital Analysis Visualization Analysis Big data Analysis Visualization ..." Connectors
"...Invenna allows you to manage campaigns across all channels, both online and offline...." Frequently asked questions

Invenna, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invenna provides a data platform for a 360-degree customer view. Used for personalization, data-driven decisions, and compliance.

Invenna Customer wins, Customer success stories, Case studies

How does Invenna facilitate Customer Case Management?

Why is Invenna the best choice for Funnel Analysis?

How does Invenna facilitate Campaign Management?

How efficiently Does Invenna manage your Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Invenna solved their Customer Data Platform needs. Cuspera uses 239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

 

Mediahuis - Media Production - Large

Antwerp, Belgium

Mediahuis used the Invenna Customer Data Platform to unify customer data from many sources. This gave them a single view of each customer across more than thirty news brands. They set up journey orch...estration and automated, personalized marketing campaigns. Teams in customer service, marketing, and sales now access real-time insights. Mediahuis achieved 23 million personalized customer interactions as a result.

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Robeco - Financial Services - Large

Rotterdam, Netherlands

Robeco used the Invenna Customer Data Platform to simplify its IT setup. The company moved from running 4 campaigns per year to 200 per week. The new platform created a single view of each customer. ...This helped Robeco support its new online marketing strategy. The result was more targeted campaigns and better use of customer data.

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KWF Kankerbestrijding - Non Profit Organization Management - Medium

Amsterdam, Netherlands

KWF Kankerbestrijding used the Invenna Customer Data Platform to improve donor communication. The platform helped them create a unique profile for each of their nearly 1 million donors. This allowed ...for more personal and automated messages across multiple channels. KWF aimed to build trust and support while using fewer resources. The solution enabled stronger omnichannel campaigns and better donor engagement.

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Het Nederlandse Rode Kruis - Non Profit Organization Management - Large

The Hague, Netherlands

Het Nederlandse Rode Kruis gebruikte het Invenna CDP om donateursdata te centraliseren. Voorheen waren gegevens versnipperd, wat leidde tot inefficiënte campagnes en gemiste kansen. Met het CDP kreeg... de organisatie een 360-graden klantbeeld en kon ze donateurs persoonlijker benaderen. Dit resulteerde in 13% hogere conversie op direct mail en 28% hoger gemiddeld donatiebedrag. In zeven jaar werden 17 miljoen interacties geregistreerd en draaien nu 10 automatische omnichannel campagnes per week.

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Athora Netherlands - Insurance - Large

Netherlands

Athora Netherlands had fragmented customer data across its brands Reaal and Zwitserleven. Employees could not access a complete customer view. They used the Invenna Customer Data Platform to centrali...ze all customer data. This gave every brand and employee a real-time, unique customer profile. The solution enabled deeper customer insights for better service.

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ANWB - Automotive - Large

The Hague, Netherlands

ANWB needed to screen over 5 million members against sanctions lists. They wanted to automate this process without losing accuracy. With one integrated solution, ANWB now screens members in real time.... This reduced manual work and improved compliance. The solution ensures audit and compliance standards are always met.

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LEVERAGING CUSTOMER DATA USING CDP TO BUILD A GREAT PERSONALIZATION STRATEGY

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Peers used Invenna for customer case management and funnel analysis

Invenna Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Custom Reports

4.22/5 ★

Read Reviews (17)
Analytics

4.15/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Custom Reports

4.22/5 ★

Read Reviews (17)
Analytics

4.15/5 ★

Read Reviews (42)

Software Failure Risk Guidance

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for Invenna

Overall Risk Meter

Low Medium High

Top Failure Risks for Invenna

Invenna B.V. Profile

Company Name

Invenna B.V.

Company Website

https://invenna.nl/en

HQ Location

Wattbaan 1 3439 ML Nieuwegein The Netherlands

Employees

51-100

Social

Linkedin

Financials

PRIVATE